Michaels Restoration

"Member are you mad because we chose not to work with you any more. This is what happenes when the customer " THINKS " hes an expert and demands thing be done that he CAN NOT PAY FOR. We had a scope of work that was generated by the insurance company and Member just couldnt understand that we were only going to do repairs that the insurance company would pay for. Every time he was presented with additional costs on items that HE HAD TO PAY FOR HE REFUSED..EXAMPLE..THE 20 YEAR OLD SKYLIGHTS. Fact is we knew from day 1 it would turn out like this. I should have not done the work and gone with my first instinct that Member is unrealistic and just didnt understand that WE DONT DO WORK FOR FREE. While we are on the subject how about paying us the roughly $19000.00 dollars that you owe us. I also find it funny that you wouldnt pay this company any money at the start of the project. So basically we ABSOLUTLE FINISHED THE APPROVED SCOPE OF WORK...YOU KNOW THE PART THAT SOMEONE IS ACTUALLY PAYING FOR! Member states he is getting a lawyer, which again I find HILARIOUS DUE TO THE FACT THAT YOU HAVE A NEW ROOF, NEW PAINT, A BRAND NEW BEAUTIFUL DECK, A NEW BAY WINDOW, AND GUESS WHAT YOU HAVENT PAID A DIME? And you are getting the lawyer? I think you have that backwards. I would definately tell any Contractor to beware of Member if you want to stay in business. Member thinks that we should update his whole entire home for free. The tree hit the house, did damage so in Members mind we should paint sub fascia, repair wood that isnt damaged just because its the same area. We told him 100 times. You will have to pay it yourself, The Insurance Co does not have that in the scope of work! But as usual Member wants to dwell on things like " I am the home owner i should get what I want " Sorry Member you still have to pay for it and it works like this, If you pay for it, You get it , If you dont pay for it you DONT GET IT! And to address the communication issue every time my crews were out there you tried to get them to do things that were not in our SCOPE OF WORK SO YES YOU ARE CORRECT THEY DIDNT KNOW WABOUT IT OR WOULDNT DO IT! THATS BECAUSE YOU WOULD PAY FOR IT AND YOU JUST TOLD ANYONE WHO WOULD LISTEN TO YOU THE SAME OLD THING OVER AND OVER. Just pay your bill and we can both be on our way! Which at this point is 2 weeks late!"

"Member you called me at 4 am in the morning and everything you just posted is a complete lie. Fact is the company that came to your house wasnt Superior Property Restoration it was another company and Superior didnt do the work. Once again, just like you 4 am phone call , YOU HAVE YOUR COMPANIES MIXED UP. Another company also refused to work with you any longer. So the next time you decide to write an UNINFORMED comment do your homework. Last I heard Sthe other company laundered all of your clothes just to address your misguided concerns. Make sure you check back and tell everyone that your laundry was taken care of."