T & T Service Center

This was perhaps the worst business experience I have ever had T&T did not want to communicate anything and wanted me to pay for their mistake.

P*** poor customer service. I got an attitude from the salesman before I even asked for the part I needed. He made it clear he didn't want to help me with a couple smart remarks. After the third smart remark I called him on his attitude. I insisted on talking to his manager/ owner. After waiting for 5 min the owner finally came up to talk to me. I told him of how the salesman was treating me and he didn't even care. He didn't offer an apology or to even try to help me. Don't waste your time with these losers. They are over priced and have a bad attitude. Its not the customers fault you hate your job.

I took a commercial walk behind in for a tune up. They estimated it at $70 to change the oil, change the spark plug and sharpen the blades. I got a call saying the bearing were broken and needed replaced. I asked them to give me an estimate for repairs. They began service without my permission and it cost $450. They also broke a pulley and claimed, "it happens" and tried to charge me for that also. They wouldn't return my calls and I was never able to speak to the manager or owner. Went

Whatever they did, a rod blew after using the mower a few times after the repair. This is a newer mower, so there is no reason for this to be happening. When we called them, they said they were not responsible and wouldn't do anything about it.

I was not very happy with their service. They did not repair our lawn mower correctly the first time that I brought it in so I had to bring it in a second time. The second that I brought our lawn mower in they kept it for weeks without getting it repaired correctly. They claimed that they were waiting for a part; someone was on vacation, and all kinds of other stupid things. We have a regular push lawn mower and while they had it we had to borrow on from a friend so that we could mow our lawn. They should have gotten the repair correctly the first time. When we got it back the first time it was in worse shape than when we brought it in. We brought it in for a tune up and when we got it back it we could not get it to start right. The first time I brought it in they charged me one hundred and twenty dollars and when I brought it in the second time they charged me an additional twenty dollars. I could have purchased another lawn mower for what I paid them.

DIAGNOSED MOWER PROBLEM. ORDERED AND REPLACED THE CRANK CASE. THEY ARE PRETTY GOOD ABOUT DOUBLE CHECKING THE MOWER TO MAKE SURE IT WORKS BEFORE THEY LOAD IT FOR YOU TO TAKE HOME.

I HAVE PURCHASED 4 LAWNMOWERS, 2 TRIMMERS, A ROTOTILLER & A GASOLINE EDGER FROM THIS COMPANY. I FIND THEM HONEST, LOW-KEY & VERY HELPFUL. I ALSO HAVE MY EQUIPMENT SERVICED THERE AND HAVE ALWAYS BEEN VERY SATISFIED.

THEY'VE BEEN SERVICING MY MOWER FOR A WHILE NOW.