INTEGRITY PLUS AUTO BODY

I would like to share my experience working with Integrity Plus Autobody Collision Specialities, LLC. On April 11, 2018 Integrity Plus took possession of my son's 2012 Ford Mustang to repair hail damage. The date of drop off was requested by Integrity Plus so that they could clean the car and apply correct lighting to investigate hail damage on the car prior to repair. The repair was to be done the following day (April 12th) by a subcontractor who does 'paint-less dent repair'. Integrity Plus advised us that if the subcontractor could not repair any dents those would be repaired by Integrity Plus using 'traditional repair' methods. We were informed if 'traditional repairs' would be needed that they would contact the insurance company for additional funding to move forward with the repairs. I called Friday, April 13th to get an update on the repairs. We were told that 'traditional repairs' were needed on the hood of the car and they had already contacted our insurance company to get additional funding. I was told at that time that the car would be done either late Monday (April 16) or Tuesday (April 17). As it turned out the car wasn't finished on either of those days. I was informed by Integrity that they were having difficulties fixing all of the dents on the hood of the car with 'traditional methods' but they were going to attempt once again to repair the hood. On Friday, April 20th I was contacted by Integrity to let me know that they were not successful in making the repairs on the hood of the car. In addition, I was informed that a new hood for the car was back ordered until June. However, in what seemed like a very nice gesture we were told that they would release the car to us so that we could at least have the vehicle until the hood arrived and they could finish the repairs. We were told that they would call us Saturday morning (April 21) when the car would be ready for pick-up. On Saturday, April 21st I was contacted by Integrity Plus that the car was ready for pick-up but in order to release the car we would have to sign over the insurance check that we had in our possession and pay our deductible. I explained that I didn't agree with paying out the insurance money as well as our deductible since the car was not repaired completely and that we would have to schedule to come back. Eventually I spoke to the owner of Integrity Plus on Monday (April 23) and he would not agree to release the car without receiving our insurance check and our deductible. I reached out to my insurance company who advised me to release the check (which was made out to me) but do not sign it over until the car was repaired correctly. The owner of Integrity Plus would not agree to those terms. I spoke to our insurance company and they advised me that if i would prefer to take the car to another repair shop that they would gladly work with that repair company. We have arranged for the repairs to finished by a recommendation from a Ford dealership. On Monday, April 23rd my son and I paid Integrity Plus the money they expected (in front of the owner) so that we could take possession of the car.

They picked the truck up, gave daily updates with photos on a web page provided by my insurance company (Nationwide). Delivered on time, explained everything they did. Excellent service.

This provider is conveniently located just down the street from where I work. From the moment I stepped into their office I felt welcomed. They were easy to work with, did all the paperwork and worked through the other person's insurance company. All I had to do was drop it off and pick it up. They were fast, friendly and curteous and I was very happy with the work they did to my van. They also cleaned the inside of it, which was a wonderful surprise when I picked it up!

They did about $5800 worth of body work (insurance work after being rear-ended) on my 2005 Honda Civic. They were recommended by my insurance company. They did a great job on the car, and JR walked me through the damage before the repair and what work they did after the repair. All the body work (including buckles on both rear quarters) and paint look great.