American Air

Completely disappointed with the terrible service I received. I called for an inspection for my furnace and the technician left the sequencers unscrewed and the furnace left open when he left. I had to put everything together after he was gone. -He told me I had a refrigerant leak without even checking for leaks. I had to locate the leak myself. -Tried to tell me my furnace wasn't registered for warranty (when it is). -He quoted "around $3000.00" to purchase sequencers and check for a leak. (Sequencers are anywhere from $30-$70 apiece). -Charged me $99 and didn't even provide a receipt or write up for what was done. I called to ask for my receipt and it took 5 days to finally get it. -I brought up several of my complaints to the service manager and he denied them and said his technician disagrees and wouldn't lie to him. -If you are looking for a reputable company to handle your HVAC needs, please look somewhere else.

My 18-year relationship with American Air is over. After many years of good service I had about the worst experience possible. When the blower in my secondary A/C unit in the attic went out on a Sunday, I called on Monday and a technician came out and gave my wife "5 options" that went $4,300, $4,100, $3,900... She stopped him and told him to call me. I too stopped him after 3 numbers and said American Air had replaced the blower in my main system for $400, so I don't understand $4,300. He claimed that the blower was very expensive, the unit was out of warranty, and the electronics were wet and needed to be replaced. He also said it was not a blower but an "air circulation system". I said I needed to see the quote and would call him back. I got home, no written estimate. Who gives $4,300 verbal estimates? I also found that the system was still on, despite the tech telling me that the coil had frozen because of lack of air flow. Was he expecting to thaw out the coil and drip water after he had installed new electronics that just had to replaced because they had gotten wet? On Tuesday I called him back and again asked for a written estimate. He said OK, but I did not get the written estimate. When I got home I searched and found my warranty registration, and the unit was under warranty after all. I called the tech on Wednesday and told him the unit was under warranty, and he agreed to give me another quote, this time in writing, I got home and taped to my front door was an estimate for "2 options", $1,300, or $1,100 if I agreed to rebuilt electronics. On Thursday I called the office and reported what had happened to a manager. He gave me another speech about how expensive ECM blowers are and came back with an estimate of $700 that included a "20% discount" for having a maintenance contract and wanted to send the same guy back. By now I don't trust anyone over there and I called another company and explained the situation. On Friday the new company sent a tech over who said they had no problem finding the warranty for what really was an expensive part. He reported no water damage to the unit and only replaced the blower. My bill from the other company was $160. American Air charged me about $100 just to show up and give me one outrageous quote after another. I don't know what has happened over there, but i will never, ever, call American Air again.

We called American Air at 9 am and had a scheduled appointment between noon and 5 pm the same day. Fifteen minutes later they called back and said there was a cancellation and could be here in 45 minutes. Tom arrived promptly and was very courteous and professional. He diagnosed the problem quickly, went to get the parts and the AC was back on and running properly by 11 am. Tom was friendly and knowledgeable and took good care of us. Would definitely use American Air and Tom again.

American Air originally installed my air conditioner and I've happily used them for HVAC work in addition to that. After the spring check up for the air conditioner, the technician told me the coil and a few other pieces needed to be replaced. I asked if the coil was still under warranty and was told, "No." The work invoice included a note with a price for the additional work of over $2000. I asked the technician and called the office to ask for a formal for a formal quote for the work. It was promised in two days, three at most. After emailing to ask about after three days, I received no response and have not heard from them since that time. Its been three weeks. The technician was on time, polite, and worked quickly and efficiently. My complaint is the high price and their attempt to charge me for a part that was actually under warranty. As the original installers, they should have been able to easily check the warranty. Sadly, I will patronize another company in the future because of this. I called a couple of other vendors who gave me a rough idea of the cost of repair, I invited one out and their manager called and told me the job would cost around $1000 and he'd be happy to send a written quote. He also informed me the coil was still under warranty, so that $500 part wold cost me nothing. He was easily able to check the warranty.

A month or so ago i decided to join their discount club which provides a furnace and air conditioning check twice per year for $199. Repairs and parts are extra, but discounted. I noticed the furnace was not heating, so I asked if they could come early ( I had scheduled the check up a month from now). They said they cold come in 2 days during a 5 hour afternoon window. They called when they were 45 minutes out and arrived on time. Anthony C checked out the furnace and found it had locked out, but he could't determine the reason. He checked the thermostat, the air intake and vent pipes, the electrical system, the burner, etc. He reset the furnace and cycled it on and off 6 or 7 times without it locking up again. He also cleaned the burner. He replaced the filter with one I had on hand. The furnace is at least 18 years old, so it may just be wearing out. He kept me informed about what he was doing and why and he was knowledgeable and professional. I've used this company a couple of times before and will use them again. The place I used to work hires vendors to install furnaces and they originally introduced me to American Air as a reputable company that they use personally. Anyway, I recommend them. The cost of the service fell within the tasks the checkup covered, so there was no extra charge.

Travis was courteous, reliable, knowledgeable and called me when they he was on his way. Have used American Heating and Cooling for twelve years.

The previous owner had them to do work. I had them out 5 years ago when the electric switch went out they came and fixed it. I will use them again because they are the only ones that have the filter I need for my unit.

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They are above average.

They come out every year to check out the air conditioning in the spring and of course the furnace in the fall. They're really good. We've had them for years. We have a maintenance agreement with them, so we pay, but it's a good deal. They come out a couple of times a year and check things for us. It makes it easy for us because you know yours on the schedule and it's just easier. They're fairly busy, but they're really good. They're good, very professional great work and we're just pleased with them. We're very comfortable with them. It's usually one person, but they always call ahead and tell you. They tell you his name so you know who he is, the truck is marked, he has a uniform and his name is on the uniform. I mean you don't answer the door and some odd person is there. They're real good about that. They always tell you the persons name and that's very nice.

I would use them again. Just on guy came out. The left the area very clean, and they hung the door. I got them off of Angie's list. I called several other people, and their prices were higher. We went back and forth on what I wanted done, he gave me an estimate, he came out and did it. It took about. They explain it and give the options to me so I can look at it.

I want to say it is $17 a month for twice a year of service. We have had them for 5 or 6 years.

It was completed in a timely and efficient manner. The Air Conditioner is working better.

This is a new build home and they were the ones that put in the unit. They really do come out right away. They're pretty professional. The workers were really courteous. It was professional and they came out right away. They left the area clean. They definitely responded well and gave respect to my home.

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Paid for the service call and told them to leave my house.

They guy that installed the sump pump, came back out to service that part and then I was able to contact American Air to come back out for the water heater repair. I assumed the insurance I had was going to pay for it, but come to find out I had to pay over $300 for the repairs. I was ok with that and paid them because I could not go without hot water all weekend. Not even 30 minutes did the hot water work. I had to call them back and they then said it was the heater core. We scheduled again for them to come and replace that, and they tried to tell me I had to call the main insurance company to send someone out. I reminded them that I paid THEM to fix it and they still suggested I call the other company. The insurance company said the same thing, that since I paid them, it was up to them to fix it so I contacted them, AGAIN. They started to stop responding to me and I was close to giving up. Finally my insurance company was able to send someone else out to help me since American Air would not comply, and they informed me that it was never cleaned at all or serviced correctly at all by whomever tried to fix it before, and that's why it stopped working after 30 minutes. I disputed the charge and went through a whole process to fight for my own money back when they really took advantage of me.

Had an issue with my electric panel overheating and smoking, gave them a call, they sent out an electrician who diagnosed the problem within 5 minutes and offered a same day fix and cost was below what I had estimated, couldn't have gone better.

They did excellent work. They were honest and trustworthy.

I have a maintenance agreement with them. I think they are fine.

I have used them for 15 years.

I have used them for 15 years and they have always done a good job.

Poorly - They charged us an excess fee to diagnose the problem and fill it with coolant for a temporary fix. Then when the quote came for the replacement of the part that was covered under warranty, it was an excessive fee as well. They have adopted a new pricing structure (menu of services) that is nothing more than price gouging. When I called the service manager to see what the labor only charges would be, he said that they did not have an hourly labor charge. You have to go with the menu of prices. We had been a customer of American Air for over 30 years, but are finding another company that has reasonable charges.

Our rheem ac is out - called a contractor on our home builder's list (American Air) - Wants $2000 all together for labor for a $500 defective part which is covered under warranty - many rockford home owners with the same problem. Rockford won't help us at all. Most contactors that I have called either want us to go back to the builders contractor (American Air) or want just as much money, or won't give me a quote on the phone, and we've already paid the builders contractor $380. Update- Found an honest contractor that replaced the coil for $700, compared to $2000. What a scam. Even quoted the price before coming out - as long as they agreed on what the problem was, as American Air initially told us the wrong part last Friday, but after questioning and pressing them about a leak, he came back and said yes there is a leak in the evaporator coil. Luckily we did so or else we would have been back in the same situation next summer. As they only wanted to give us a 6 mo. warranty, February - really. Who uses the air conditioner then. He also jacked up the price of labor from $780 to $2000.Not happy that we have to go thru this or pay anything for a 2 year old house with a defective part, but at least not as much with this contractor. Won't use anyone on Rockford's list anymore, and definitely will not use American Air. Should have known better, but I had to use someone to cover the warranty (at least the part), thought I was doing the best thing by going back to the builder's contractor. Again, should have known better.

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