BHW Landscape Construction

"The customer started this job himself from the beginning, then decided to have someone else do it. That is when he hired my company by signing my contract estimate for us to do the work. At that time, I already gave him a $200 discount on the work to be completed. My normal crew and a subcontractor both worked on this job. The customer was aware of the subcontractor involved and physically saw him on the job. The customer was not home when my crew and I were on the jobsite working. He was not aware of the work we did in terms of prep work that was involved, digging it out and laying the base. There was already yard damage prior to us getting there and starting the job. Fixing the yard was not part of my estimate, and the customer was aware of this. In terms of this additional work (the extra $550 the customer is referring to), the customer told me on the phone to do whatever it takes to finish the lawn. He wanted us to fix it, again, this additional work was above the original price, but the customer wanted it done. After the work was completed, my wife emailed the customer the invoice and asked that someone respond to our email to confirm receipt of the invoice. We received no response to that email. I had cell phone numbers both for the customer and his wife. I called both of those cell phone numbers and left messages. I also texted both numbers. I attempted to contact both of them for 4 days after the work was completed. Again, I never heard back from either one to verify that the invoice was even received. No one returned my voicemail messages, no one responded to the text messages, and no one responded to the emails. Again, I had not been paid yet for the work. As a business owner, I get nervous when I finish a job and the customer does not respond in terms of payment. In this case, I had done everything possible to contact the customer. After 4 days of no response from them, I drove to their house where the work was completed, and knocked on the door. The customer was not happy that I showed up at his house. I explained that I had tried contacting them for several days. He informed me that his wife did get my text, but I did not know this as she did not respond to me. I further explained that I had no idea that they received any messages, texts, or emails because they did not let me know that. Then he started questioning the $550 that was added to the original estimate for the additional work that he told me to do. I reminded him what that charge was for. He was very angry throughout this whole conversation. Finally, he went inside to get a check. When he came back out, he gave me the check and told me to get the “* _ _ _” off of his property. I left immediately."

"Thank you for providing us feedback on our work. We appreciate you taking the time to let us know you were satisfied with the job. Thank you for your business and please let us know if you ever need anything else in the future. Take care -"