TONDO CARPETS INC

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We ordered an expensive Shaw carpet for our family room.  Tondo's salespeople never mentioned any need for any special padding for this carpet at any time.  Tondo's owner, himself, measured our rectangle room and remarked at that time what an easy job this would be.  The room is a rectangle with only a fireplace...no stairs, closet, etc. for any difficult installations.  The carpet was ordered, and installation was scheduled three weeks later.  The installers were on time for the job.  However, the carpet was not measured correctly.  The installers attempted to blame Shaw for not sending the correct amount of carpet.  After waiting patiently for three weeks for the carpet to be installed, we were now told we would need to wait longer for an additional piece.  I contacted Tondo's because I was concerned about the color/dye variation in the new piece versus the current carpet.  Mr. Tondo was very short with me and just stated, "We do this for a living. Shaw assured us this is from the same roll."  Really? A company that serves the entire United States still has the same roll from my order?  I let this go, but then I had to contact Tondo's again when I saw the patch job the installers did on my padding.  I made the mistake of not watching the installers, so I did not catch the nightmare of a job they did on the padding.  There were pieces stapled down everywhere.  Various pieces looked like floor vents were cut out and patched, and I don't have floor vents.  There was not one continuous piece of padding in my large family room; it looked life a jigsaw puzzle.  I again called Tondo's and spoke to the owner's son this time.  He said that I was being difficult and asked me if I wanted out of the contract.  He informed me that I was already getting a few free yards of expensive carpet.  I told him that it was not my fault the carpet was mis-measured; I would have gladly paid to have carpet installed correctly.  He then said they would have to check with the installers.  He did; and he claimed the installers said that the end pieces were pieced due to the size.  No, I said that I have chunks cut and pieced everywhere.  I asked them again to come out to see it for themselves (I only live 10 minutes away from them).  They refused.  I sent them pictures.  They then said they would change the padding after receiving the pictures.  I then contacted Tondo's again to ask that the padding that was currently there be removed properly (staples removed from the floor, swept, etc.).  However, I did not ever get this request out.  I was put on speaker phone to speak with the owner and his son together.  The owner just talked over me.  Although he admitted that he measured incorrectly, he stated that I was just being a difficult customer.  I told him that I showed the photos of the padding to people, and everyone I showed said that padding should not look like that.  He said, "Did you show people who do this for a living? There is nothing wrong with the padding, but we told you that we would replace it."  He said, "You obviously don't trust us, so you need to cancel this contract."  This was not the first time they mentioned cancelling the contract; I cancelled this time.  They did promptly refund my money.  I lost 3 weeks to them, and more time ordering and scheduling with a reliable seller and installer.  I purchased the same carpet from a Shaw dealer in Austintown.  I showed this dealer the photos of the carpet padding.  I did not tell him who did the installation.  He told me that the padding was not the correct padding for a softbac carpet.  He said that carpet should only be sold with a spillguard pad.  He said the stapled up holes all over the padding likely occurred when the installer attempted to slide this carpet across that padding.  The carpet would not slide on that padding and likely tore it.  He also said that he would like to sell the staples to whoever installed my padding because he could make more money on the staples than the carpet, if that tells you anything.  Why do I believe him? Because we hired a flooring contractor to install the carpet from Greenville, PA who is not associated with this dealer.  The contractor said the same thing when he measured our room and saw the pictures.  He also said that the we were fortunate that the carpet was measured incorrectly.  He said the padding they used would have bunched under the carpet, and our expensive carpet would have worn and buckled and needed replaced in no time.  Note:  Tondo's measured our room at 32.33 sq. ft., our flooring contractor measured it at 36 sq. ft.  So, there are two flooring professionals who told me that the padding was not only not installed correctly, but also not even the correct padding for the carpet I purchased.   If you go with Tondo's, just watch the entire installation.  We got "lucky" that our carpet was measured incorrectly; otherwise, we would have never known what they "swept under the rug" until it was too late.

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Everything went very well. I visited Tondo's showroom and picked out a large remnant. We scheduled a date and they came out and did the installation. It didn't take long and they were very courteous both in person and on the phone. I'd definitely use Tondo's again.

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Everything went very well. From the time we first visited the showroom to the installation, the service was outstanding. They were professional in their approach, and their price was more than fair.

My husband and I are very pleased with the services provided by Tondo Carpet. Every person we spoke to was friendly and professional. The carpet is beautiful...the quality and price are better than what we saw elsewhere. Patrick and his crew showed up on time and were very efficient, friendly, and professional. They were courteous about us having cats who we didn't want to get out of the house. They answered our questions and gave us contact information if we end up having any questions or problems. We've had the carpet for over a week now and there are no issues. We are very happy with our entire experience.

Service and products went very well. We have dealt with Tondo Carpets in the past and are even more pleased now. Carpet was just as we had ordered and, thus far, has stood up to the guarantee and has behaved as advertised. We have multiple pets in our home and needed a carpet that would withstand the wear and tear from pets. We also needed a carpet that would resist stains. It doesall of that. I don't think I would shop anywhere else for carpet!

Excellent.Crew very professional and hard working.Rather than charge us for a new pad showed us the original pad was excellent.
Great cleanup also.

I did not have any problems with them and they did a very good job. I know that my sister has used them. They lay all of her carpets when she needs any. They were efficient and knew what they were doing. I still have the carpeting and it is holding up. I thought their pricing was reasonable, but I don't remember exactly what I paid. The big them with them is the distance they are from my house. We have a company that is a lot closer. I recommend them to others who are in their area.

We just moved to the area and needed new carpeting in a home we just purchased. I came on Angie's list and found Tondo's. They are very friendly and helpful. They have a larger selection of carpets to order, but a good selection on stock carpet if you need something immediately, which I did. They were able to get someone out to my house to measure in just a few days. When the gentleman showed up to measure he rolled with the punches and didn't seem to have a problem with me adding to my order. They were able to come out the next week for installation. Wonderful job!

It went fine no problems

Their prices were very good. They are very nice people. Large selection of carpet and tile. Very courteous. They were really helpful. They let you take samples home.

The two men who came were very hard workers - fast - efficient - focused.
They were also very friendly.
I couldn't be happier with them.

I would highly recommend Tondo Carpet.
I initally had a different company install my carpet. They used 12 foot carpet, leaving seams running down the middle of 3 of my bedrooms (it also took 2 men 4 days to complete the job!).
When I went to the Tondo showroom and gave them my room sizes the sales representatives immediately mentioned that I had to have 15 foot carpet to avoid seams. With that first statement from the sales rep. I was impressed, because they knew off the bat the correct size carpet I needed.
Tondo had the carpet available at thier warehouse in five days, we scheduled an installation date, and it took them one day to install it. They arrived at 8:30 A.M. and were done by 5:00 P.M.
While here their men took the time to explain, every step of the way, what they were doing and why. They worked quickly and efficently and were respectful to myself and my belongings.
The carpet edging around the walls is well tucked in without any loose fibers, a noticible difference from the other companys installation.
The whole experiece compared to my first carpet installation was like night and day.
I would highly recommend Tondo carpet, and would have them work in my home again in a heart beat.
Very professional from the sales reps. to the installers. A+++++

Very easy and done on time.

Purchased linoleum and carpet from Tondo's. What a great experience! From the help we had at the showroom to the installers everything was very professional and they stand behind their workmanship! What more could we ask for!

Excellent.

They have done a couple of jobs for me and I am going to order flooring for my kitchen from them. They are pretty good and quick. They were late for our appointment and I had to call them. They subcontract out the carpet installation. I will use them again in the future.

Wow, from start to finish this company was super professional and extremely helpful. Jeanie helped us pick out the carpet and wood flooring for a newly purchased home. She was so knowledgeable and not at all pushy. Her brother Patrick did the measurements and helped us to make important decisions about carpeting installation on the stairway and the type of wood flooring (it matched perfectly!). We never even saw the installers--we gave them our garage door code and key location, and they did their thing. Installation took 3 days and it is beautiful. The price was about what we expected for all of this flooring. We couldn't be more pleased!

The job was quite large and it took 3 1/2 days to complete the job. The workers arrived right on time and worked hard during the time they were here, only taking a break for lunch. They were very professional. There were several different design patterns in different areas of the house, and they did a wonderful job with all of them. The tile is gorgeous and they completed the work in the time frame that was promised. It was evident that the workers knew their trade and we are very pleased with the outcome. They were also thorough about cleaning up any messes they made. We definitely recommend Tondo's for all of your flooring needs! We have had carpet and tile done by them, and will be using them in the future as we continue to remodel our house.

Cannot say enough good things about Tondo's Carpet! Their selection is huge; their showroom staff is marvelous to work with; their professionalism is wonderful! They also have hardwood flooring and tile flooring as well. The carpet in one of our rooms had a strange odor in a spot that just wouldn't go away. They worked very hard for us in contacting the manufacturer and then replacing the carpet with a new piece. They didn't argue with us about it. They sent someone out to check the problem and then immediately went to work to get something done about it. They were quick and efficient and we had the replacement installed within a matter of days! Their installers did an excellent job! The prices were as quoted. Next week they will be here installing porcelain tile in our entry and dining room. I am looking forward to their flawless work and great ethic! We are remodeling our entire house and will be having them handle all of our flooring needs.