Mayes & Sons Plumbing, Inc.

My city completed some water pipe work on my street which resulted in damage to my pipes. I was insured so a crew came out and repaired my pipes but they had to do a lot of digging which left damage to the lawn. A crew from Mayes and Sons shows up unannounced much later to fix the lawn but we had started digging to repair electrical lines that had also been ripped from the initial work. I don't remember who did the initial work since the insurance company had sent them. I expressed concern about having to dig up the trench again if they did the work that day so THEY, the crew from Mayes and Sons, said it was no problem and just to call when we were ready. I called when ready and the number I got from the side of their van took me to their payroll. She took a message and assured me she would get it to the right people but I still requested a call back to ensure there were no kinks in the communication. Over a week later, no service, no call. So I called another number and a man andwered and told me that since I had refused the service they were not coming back. When I told him what I had been told he told me to contact my insurance company. So I tried to tell him that the crew and office personnel needed etter training to prevent such issues he cut me off and raised his voice telling me to just call the insurance company. I find that to be extremely rude and unremorseful when it was THEIR employees that caused me to miss out on the work. If they had said they needed to do it then or it wouldn't get done I would have accepted the extra work we would have had to do for the electric since that involved a much smaller part of the yard. They should return and complete the job as I was told they would even though there was nothing signed or small print that stated they would not return regardless of what the crew or office said. I see that they have several other poor reviews in other sites from people that received work from them due to insurance claims and did not hire them directly, so very likely that is why they don't care about such jobs.

The owner Dave doesn't care about customers or the issues his techs create & couldn't return a phone call. The GM Bob didn't even take the time to understand the situation & offered no help getting the mess cleaned. Ryan answers the phone lied to me & was anything but customer service focused. Mark the service man made a mistake & his employer took the high road instead fixing it. He sent the jet, from the outside cleanout, towards the house. He kept jamming it & I said why is the noise in my house. I checked & they busted the pipe in the basement & sewage was spraying everywhere. They replaced the pipe & tried to jet to the street, but they couldn't get all the way to the street. Mark said "If this doesn't resolve the problem, we'll come back out & take care of it, no charge". I told him Ryan said you would never say that. I was told the mess wasn't their problem & they left. I missed work & spent days cleaning & repairing my basement, all my belongings & had to throw stuff out.

I used them before. They are on time. Knowledgeable. They know what they doing.

He was nice, polite and professional.

We have had nothing but bad experiences with this company. We unfortunately had to go through them because of our home warranty. Every time we dealt with Greg. The first time he came out he said it was a pipe leaking and needed to schedule for a 2nd visit, he couldnt fix it that day so we made a 2nd appt. The 2nd visit he drilled a hole in the ceiling and said it was a tile issue not a plumbing issue and told us to DIY to fix the issue, leaving a hole in our kitchen ceiling. The third time he came out was to a**** a leak in the garage ceiling. He said he would have to write two separate tickets for one leak because it was in two different rooms. Every time he was here he was rude and condescending. When we asked him why he needed to write two separate tickets for one issue he said in a condescending way "is the 2nd leak right here" point up to the first one we showed him. He had nothing but an attitude with us with every encounter. By the end of the third visit we kicked him out for being rude and condescending for no reason. He is not allowed back in our home and I cannot believe he still has a job with the company with the attitude he has. It was blatant to us he doesn't want to work and acts like we just bother him when he comes out to assess our problems.

This is the second time I've used them & even without homeowners insurance they'd be the ones I called. They're polite, professional, fast, clean, and efficient. No condescending bs or creepiness either (other women will know precisely what I mean) I definitely recommend this company.

They were prompt,courteous,well informed,got the work done and cleaned up well. Excellent work and I will definitely be using them again.

Well, I loved these guys UNTIL it came to finishing up the job and coming back out to my house to work on my lawn/yard. They worked on my sewer back in July and the dirt and fill they put in has had plenty of time to settle. I keep calling to see when they'll be back out to finish up and make it look like it did before and I keep getting excuses and/or no return phone call. Frustrating, to say the least. So, they do good work on the actual plumbing aspect, just don't expect them to come out to finish the yard portion of the job. And, even though I had to pick yes or no to if I would hire them again, I wish I could say I'm not sure.

They are excellent, did some other plumbing 2 months ago they didn't try to bill me, honest, neat and clean, prompt, on time and very trustworthy.

Plumbing issue taken care of but could have cleaned up better.

I would highly recommend them to anyone. He came in, was highly efficient, did an excellent job and I couldn't say more. If I need a plumber this is who i'm going to call.

It doesn't look like anyone has even been in my yard, they were great.

Very well.  They ran into some difficulty with the sanitary line also being broken but they repaired that at no extra cost.

Gary was very professional and courteous and honest. He also gave me some advice on switching out my toilet to one with a lower gallon to save money on my water bill.