I called at 4pm, and Rick said he had just finished a job and could come over to work on my system today if I wanted. Yes, our septic was completely backed up, so the sooner the better. Points there for being available right then. The quote I received was higher than I was expecting, but I was eager to get it taken care of, so asked him to come out for a tank pump, a backflow flush, and a leach field backflow check. What started as a simple pump out the septic tank turned into more. Things appeared to be working fine after pump, but then the water flow dropped to a trickle and started backing up in the shower. Rick jetted the line, but because it is an old house with 4 branches to the main sewer line, and the line causing the problem was branching at a sharp angle, causing a natural clog spot, the jetting wasn't cleaning it out. Rick went down into my basement, and from there into the crawl space under the house to get to the offending pipe. There is an access spot there, so he unhooked the pipe and manually poked all the clogging crud out. I then ran water down the bathroom drain to make sure it was completely flushed, which it was. While there, Rick pointed out a spot in the 50 year old plumbing where the pipe was rusting out, leaking a bit. He suggested we get that fixed sooner rather than later, because it would likely block again at that spot. He gave me a quote to replace several feet of sewer pipe. I know next to nothing about septic systems, and Rick was a wealth of information about what to watch for and how to take care of it. The bad news is that because Central Ohio is pretty much under water from the precip that won't stop, my leach field is flooded, and some ground water is coming back into the tank. If there are any issues with the leach field, we can not check it out until the weather dries out, if it ever does. As a result, we will probably need to have the tank pumped frequently to avoid problems in the future. This ended up being a 2 hour 15 min job, not a quick pump. Rick was thorough in testing out our aging septic system, making sure it was all clear, and chasing down the clog spot under the house. Then pointing out the bad pipe that will cause us problems in the future. That is "would cause". We intend to hire him to replace that aging sewer pipe. So while I probably could have gotten a simple pump cheaper, for all the extra work and thorough check, and immediate service, I felt the price was well worth it. You pay for quality. I certainly recommend this company.