New Buck Chimney Sweeps

The estimate for the repairs went fine. The job needed to be completed on a different day due to the anticipated rain. Everything was professionally handled and the chimneys look great. Mike, who completed the work was very professional and punctual. I would look to hire them again in the future.

New Buck is a great company! They were on time, honest, and answered all of my questions-- even through FaceTime! We were swindled last year into thinking another company cleaned our fireplace correctly. When we told New Buck we couldn't get rid of the acrid creosote smell, they went right to work and began the job. They cleaned out the equivalent of two cords of creosote from our chimney!! We use it on the weekends so we clearly didn't get an actual clean from the other company last year. I will be using them every single year!

Scheduling was easy. They were punctual and knowledgeable. Wish they did repairs, but they did refer me to someone else.

Annual wood stove lining sweep. They call a half hour ahead to let you know they are on the way. Very courteous, professional and knowledgeable. Put down drop cloth and cleaned up when done. Have used before for sweeps, crown seal, cap install -- good people, will use again.

All went well

Excellent!!! Ed and Mike were both professional, knowledgeable, and had the job done quickly. The area was cleaner after they were done than when they started. It is difficult to imagine a better company and two representatives of the company than Ed and Mike! I would strongly recommend this company for any wood fireplace or chimney repair work!

Great. Quick and clean service!

Wonderful! They called a half hour ahead to let me know they were coming - they were courteous, professional and knowledgeable. Put down drop cloths and cleaned up when done.

There was a real big problem with their office. I had to make like three or four calls til they finally called back. If somebody had recommended them. The guy who came out was excellent. He was right here on time and everything. It was just the office problem. He was here about an hour.

Three years ago, New Buck applied a crown seal to my cracked concrete crown -- it had a 15 year warranty. Recently, a piece fell off. I called them and they said they were having problems with that product and no longer use it. They came out, removed the old seal and installed a new seal -- true to their warranty, it was at no charge and with no hassle. And, the new seal has a 20 year warranty.

Keith was punctual and went right to work. He was pleasant to work with for both the estimate and actual labor.

As expected, done well

He arrived on time, cleaned out the chimney and cleaned up carefully when he finished. He inspected the chimney and explained in detail things we needed to know about our chimney

The fireplace places look fabulous! We are very very pleased with result.

The installers did a great job. We had a snow/ice storm hit the day of the install and they stuck through it and managed to get everything installed. They encountered some challenges due to how the original chimney had been built which required opening up the side wall, but they came back a week later and fixed it like new. I will certainly use New Buck again for the basement stove when I get ready for that project.

The results as a homeowner were disappointing as they found the fireplaces were damaged and should not be used. But the service was professional and they performed everything they came to do with clear expertise. I especially appreciated the discussion of alternatives to completely rebuilding the chimneys, like using a fireplace insert. I plan to order one and I will definitely use these guys to install it!

They were willing to work with me on financing. We had already scheduled the work but I was helping someone out with some things and wouldn't be able to pay by the time the work would start. They suggested to keep the appointment and would wait to charge for the work on the next billing cycle. I very much appreciated that. I really appreciated that they sent us a "Thank You" letter. I felt like that was a nice touch. My apologies for waiting so long to leave a review. We really did have a great experience.

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Great

this was a very professional team of two men.  They did a very good job of prep which included laying protection on carpets, keeping feet covered every time they came into house, removing carefully items to get to window and replacing when job was finished.
They cleaned chimney took pictures for crackes etc.cleaned fireplace and my doors on Fireplace sparkled.
I highly recommend this company.

We have used them in the past for chimney repair and chimney sweep and have been very happy with them. This time the women I scheduled the appointment with was rude and unpleasant. The man who came to look at our problem was unfriendly and not very informative. He said he would give us a quote to fix our cap that rattles in the wind and we never heard from them. Very disappointed since we had such good prior experiences and now I still have a cap that rattles!

Good

They were extremely responsive when notified. They were courteous and made the repairs in a timely fashion. We were very pleased with their service and final workmanship.

It went very well. No dust blowing around in the house which made me very happy. The vacuum sat outside while he cleaned the stove and chimney.