Frazier's Landscape & Construction

"Thanks [Member Name Removed], Looking forward to helping you keep that lawn looking amazing! Have a great week and stay warm!!"

"Thank you [Member Name Removed], You and your wife were a pleasure to work with and we really hope you enjoy the makeover on the property!! We can not wait to get out there this spring and finish off all the perennials and really fill in the bed space once the weather breaks. I hope you two have an amazing 2019!! thanks again, Adam"

"Hi [Member Name Removed], Please let us know if you ever have any issues or are unhappy with any aspect our the work performed. We only planted a few plants to begin with It looks like, but all shrubs come with a 1 year warranty and we would be more then happy to replace any of them that didn't make it from last season. As far as the plant selection, we have a nursery license and go to one of the biggest nurseries in the state. The plant size is determined by the growers who normally ship a lot of plant material to our local nurseries from out of state. We cherry pick the best plants every single time! Every shipment can vary in size within the same plant sometimes. We would have been more then happy to replace any material you didn't feel was adequate when another shipment was available and or warranty them if they burnt up last summer. It is common for a lot of newly planted vegetation to get burnt up in the middle of the summer months. We try to emphasize the importance of watering adequately, especially throughout the summer months with the heat and periods without rain or they will dry up and die."

"Good morning [Member Name Removed], You are absolutely right, and we agree 100% After the over seeding we performed we would be more than happy to follow up with you this season again. It takes time for a brand new lawn to establish completely and hopefully throughout the fall season it grew in especially after the overseeing we came out to perform to ensure a lush and full lawn. The last thing we want if for our customers to be unhappy or for a project to not be perfect. Please give us a call this season at your convenience and we will come out and address the lawn and make sure we get you tip top! thanks again, Adam"

"Good morning [Member Name Removed], We apologize that we did not connect when you tried to give us a call. If we miss a phone call and there is a voicemail we try to be very adamant about returning the call, We definitely are not in business to lose clients before we even get a chance to speak with them! If you did leave us a voicemail we apologize and I'm not sure how that would have happened :( We would love a chance to meet with you and take care of any needs you have outdoors. We do get extremely busy in the spring and summer and we are human as well sometimes we make mistakes too but i can assure you it would never have been intentional. have a great 2019 Adam"

"It sounds like there was an issue with the phone system, we switched phone providers for our phone system in our business in early may, and we have had 1 or 2 complaints about very similar circumstances during that time. I really apologize for any technical difficulties we may have had, and would hope you could be understanding enough to give us a chance to actually meet with us and speak with you. We would like for you to see who and what our company is and the customer service we actually provide when given the opportunity. Its hard to judge and rate a company because of a brief technological issue that you were unaware of. Please give us a call this season to see what we can do for you!"

"Thank you so much for your review [Member Name Removed], You were an absolute pleasure to work with and we hope you call us back for everything you need done out there!!! have a great one! Adam"

"Good morning [Member Name Removed], Im sorry you felt that way about the yard grading and installation. I know you hired us to grade and rockhound the entire lot once the builders had the general grade in. Once the lot was ready for us, there was 2 trailer loads of nothing but trash and construction material and debris. We removed 1 entire trailer load during our initial tilling and grading of your property. You had over an acre property so there was a lot. This is something that should be taken up with your builder and his excavation team that left the debris in the soil to begin with. Its not supposed to be there. In addition to the trailer of trash we hauled out we also cleared out a big space around both of your leech beds and along the perimeter of your property line because you asked us to when we began the work. We didn't charge anything extra for the clearing or the extra space to be graded and seeded, we also didn't charge you for the trailer load of trash we had to take to the dump. We are a landscaping company and we explained that we can only take out yard waste and organic material. That being said, when you called to let us know about more construction material and debris that was exposed, as the rain washed the soil off the top of it. We had no way of knowing it was underneath. the soil? We still came back out again though and took another trailer load of trash and straight debris out of your property at no charge to you. That was all to try to go above and beyond and all that work was never contracted nor charged to you. We would have completed any or all additional work you would like to have done, we just need to have you hire and contract us to do so."