Allure Residential & Commercial Inc

"Allure Residential and Commercial, Inc. went over and above the scope of work for this customer. We did thousands of dollars of extra work for him and as of 6/22/2020, he still owes our company $5,000.00. He received this money from the insurance company and decided to keep it although he had signed a contract with our company that said we would do the work for the price of the insurance checks plus any supplements and we completed the work. Our contract states that the warranty does not begin UNTIL the contract is PAID IN FULL. Mr. [Member Name Removed] still owes $5000.00. We did however, go out to straighten 8 posts that were out of plum 2 inches on the entire fence. (We had trouble getting our Amish crew out there as it was a cutom fence due to Covid restrictions). Once our crew fixed the posts and fence and it was in plum the week of 6/18/2020, Mrs. [Member Name Removed] went outside and pushed and pulled on the fence until it was once again out of plum again....the very same day! Our crews put in several fences at the same time last year as this one was installed and NOBODY has had ANY problems. We have had 80+ mile hr. winds, but even then only the Bakers have complained. They were very satisfied on October 19, 2019 when we completed the job as they signed a form confirming all the work was complete and they were satisfied with the work completed. They DID tell us that they were going to KEEP the last $5000.00 of the insurance money and we could take the rest or leave it. We do not know how to make this customer happy as they like to un-do the work we do in order to have something to complain about. Again, their warranty is not in effect until their project is paid in full which it is not. We totally remodeled almost their ENTIRE house including siding, roofing, painting, bathrooms, windows, and flooring."