Pinetree Landscaping is full service lawn and landscpae business. We have a variety of billing and discount options.
BEDDING FLOWERS FOR SALE, DESIGN & INSTALLATION, FERTILIZER & WEED CONTROL, FLOWER MAINTENANCE & FEEDING, GUTTER CLEANING & SNOW REMOVAL., INSECT CONTROL, INSTALLATION & REMOVAL OF ANNUALS & PERENNIALS, LAWN AERATION & DE-THATCHING, LAWN MAINTENANCE & RENOVATION PROGRAMS, MULCHES & GROUND COVER, PATIOS & WALKWAYS, PERENNIAL DIVIDING & TRANSPLANTING, SEASONAL SHRUB & BED MAINTENANCE, SPRING & FALL CLEANUPS, SPRINKLER SYSTEMS
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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67% | ||
21% | ||
4% | ||
8% | ||
0% |
The provider was very responsive to phone and text, which was a plus. Additionally, the services were rendered. However, they were not rendered in a timely manner. This provider has outgrown his operations and needs to employ more trucks. The whole reason we contracted with this provider was to avoid having to shovel while having two young children. We ended up having to shovel each and every snow until we finally terminated the contract.
When we terminated the contract, I pointed out that it stated in the contract that removals would happen by 7 am and/or 5 pm, and the provider was defensive. He stated that 2 inches had not accumulated until 5 am (which may have been true near him, but at 6 am, we had nearly 4 inches of snow on our driveway), and therefore removal by 7 am was not possible.
A good business that cares about its customers also cares about the SPIRIT of the contract and not just the letter of the contract. That business would understand that clients need to get to work, and maybe would start the route at 4 am even if there's only 1.5 inches. I want a business that cares about providing a service that meets its customers needs. It was VERY clear on this day that the snow fall was going to exceed 2 inches, and I am very disappointed with the poor service I received.
To end, I will admit that I was not the easiest person to work with. I got stressed out when I kept having to shovel, and I could have been more diplomatic. It's possible that my demeanor affected this businessman's desire to provide good service to me.
"Thanks for the note and hiring Pinetree Landscaping for your snow plowing service. Don't hesitate to call if you have any questions. See you when it snows. Patrick 440.213.4640"
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