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Water Extraction Team
Founded 2008 • With Angi since July 2011
Business Details
Phone Number
Address
1206 High Street
Fairport Harbor, OH 44077
Description
Water Extraction Team (WET) is a family-owned and operated business, We provide emergency water removal, structural drying, fire damage, smoke damage, mold removal, and contents cleaning services. Owner Joe Keller and his wife Lisa have been in business for over 15 years. They saw an opportunity to help clients save money in tough situations, and set out to create a business that could assist them. Each technician, including the owners Joe & Lisa themselves, are IICRC certified. We work with all insurance companies and will handle the claims for you. We emphasize honest, timely, and reliable service that sets out to exceed your expectations and save you time, money & inconvenience
Verified Reviews
A few reviews for this pro...
Donald W.
08/22/2020
LIssa Marie K.
01/10/2020
Amazing customer service! Professional team, cared about my belongings as much as I did. Packaged valuable Antiques and furniture will expert quality!
Description of Work
Fire and smoke damage, restoration andrepair
Category
water damage restoration
Service Provider Response
Thanks [Member Name Removed], It was a pleasure working with you.Jessica B.
08/02/2019
Called to try and get a quick appointment due to a deadline with buying a house and the guy laughed at me over the phone. Absolutely horrible. Completely unprofessional. Glad I didn’t even get a chance to book them. I’d rather spend my money and put my trust in elsewhere.
Description of Work
Mold Removal
Category
mold removal
Service Provider Response
Sorry we could not meet your needs, As explained to you we are booking appointments a week out for mold inspections, You wantrd within 3 days. Again sorry we could not make that happen.Jessie D.
06/12/2019
I trust WET to do anything in my home. I cannot say enough about these guys! The WET Staff help you with everything you need to do to get your house back to working and safe order! They come out as quickly as they can. The crews are knowledgeable and professional but also friendly, patient and kind. They are diligent in their work and also clean up after themselves. We have had to use them TWICE with two separate issues on two separate homes and I would not recommend anyone else. If you want the job done right, you choose The Water Extraction Team, period! Also beware that some insurance companies will use scare tactics and tell you that you cannot choose your own restoration company. THAT IS FALSE! Insurance companies have companies they work with a lot and so they refer them to continue the business but that doesn't mean YOU have to use them. Choose the Water Extraction Team! I am very pleased and grateful for all they have done for me and my family!
Description of Work
Discoloration and clean up from sump pump (2 different occasions)
Category
water damage restoration
Lindsey T.
08/27/2016
Rhett and the team at WET are amazing. They were friendly and professional. They returned to the house everyday to check on the status of everything. They were so quiet at times moving equipment in and out they had the job was done before I even knew they started. I would say the team goes above and beyond what we expected!
Description of Work
They came in and set up to dry out carpet, drywall and hardwood floors! They had to dry all three floors of the house! Some of the drywall had to be taken down as well.
Category
water damage restoration
Service Provider Response
Thank you!Hinkai Y.
07/07/2016
We bought a fixer-upper that had mold issues. After contacting a recommended mold ?expert? who tested and gave us a report, they recommended a quick fogging and cleaning. I knew Joe through their company?s continuing education classes and asked him to take a look at the report and home. He immediately pointed out flaws in the other expert?s report and pointed out glaring mistakes taken by the previous owner and missed by our ?expert?. I shudder to think what would have happened if I never had a real professional, like Joe, examine the house. My family and I would be living in a potentially hazardous environment. With Joe?s help, we were able to negotiate a better deal on the purchase of the home. We used Joe?s company to remediate the mold. They were professional, friendly and most importantly, on schedule. We completed 3 days early! Joe communicated with me regularly so I knew how we were progressing and let me know when hiccups occurred. I highly recommend trusting Joe and Water Extraction Team!
Description of Work
Consulted on mold remediation Demo of moldy drywall, insulation, flooring Soda blasting structure Clean walls and ceilings HEPA vacuuming Negative air fan/air scrubbers
Category
mold removal
Service Provider Response
Thanks for the kind words.Sara P.
05/21/2015
It rained pretty badly, and and it was wet by the couch. I didn't bother checking the next day, but later I discovered it was drenched. Then, because of the warm weather, I was concerned about the possibility of mold. Ken & Diane came out and confirmed everything was ok, and suggested I get a handyman to come out and fix things once they dry out. They told me they thought it could be clogged downspouts from shingles falling apart. They were wonderful!!! We did have another company to come out and extract the water, but just wanted to have Water Extraction Team check and make sure everything was okay (we used the other company 1st because we'd heard from someone else that they had 24 hour service, and we wanted to get the water removed asap). Now that we had the Water Extraction Team come out, we learned they also have 24 hour service, so would call them immediately in the future. They were fabulous from beginning to end.
Description of Work
Flooding consultation
Category
water damage restoration, mold removal
Kent C.
10/09/2014
Verna W.
05/23/2014
The person that answered the phone when I called was friendly and polite, which in my book first impressions are important. She was very helpful and answered all my questions. I had told her I wasn't sure what to do, that we had gotten the water out but that the basement was very wet and I wasn't sure what would be save-able and what wouldn't be and how to dry it out. So she said that they could come out to take a look and would let us know if there was anything they could do, and for them to do that was free of charge. I was offered a choice to have someone come out now or set up at a later date. I chose to have them come out now. She said the technician would be there shortly. It didn't take them long to get here. He assessed the situation, was very friendly, polite and knowledgeable. There was no pushy sales pitch or anything like it, he actually made me feel like he cared about my situation, which in my opinion is the best way to get a sale. It irritates me when you feel pressured into something and he did not do that. I of course was disappointed to find out that we may even have a more extensive problem than I thought and will check into his suggestion. But for the most part was very pleased with their response and suggestion's. The technician left us with an estimate that I will check with my insurance co to see if the work could be covered. They did not perform any work at this time so I cannot comment on that but they did come out and assess my situation as they said they would and offered an estimate of what it would cost to clean up and also offered other suggestions as to what could be done to keep the basement dry in the future. Overall I was pleased with the friendly service I received from this company and will call them back if there is a need to.
Description of Work
Came out to give an estimate to clean up after we had a flood in the basement.
Category
water damage restoration
Julie L.
10/29/2013
Overall it was good and they were reliable. I thought they were a little careless and didn’t save enough things that were not affected. They could have been more practical about what they removed and what they saved. Their response met our expectations.
Description of Work
We had a sewer backup in our basement.
Category
water damage restoration
Carol J.
10/22/2013
Louraine C.
04/18/2013
Basically what they did to the house went well, but in order to do it, they removed many boxes and placed them in a storage container. THEY DID NOT MARK WHAT WAS IN ANY OF THE BOXES. That has created a major mess for me. They did not clean up in some places very well.
Description of Work
The team removed the walls, tile and carpet, and ceiling in 2 rooms. I was told there was mold in the rooms and that was why it had to be done. They placed a treatment on everything to prevent the mold from reappearing.
Category
mold removal
Anne K.
09/01/2012
I have never had a better experience with a service provider. I am an out-of-state landlord and Lisa and Joe walked me through every step of the process. They suggested who to call and when. They provided exact terminology to relate to the insurance company. They even talked my tenant in off the ledge, when she was sure she would be out of the condo for a month. She was resettled in 9 days!
Description of Work
Water Extraction Team, WET, removed water damaged materials from two baths and the living room. They performed mold remediation and brought in an Air Quality Tech to expedite sampling. They also got me in touch with a construction contractor to repair all the water damage and mold removal damage.
Category
water damage restoration, mold removal
BARB D.
07/25/2012
The experience went very well, but it took them awhile in regards to coordination with the different companies involved. The work took six months to completely finish. I felt that they sometimes put us on the back burner, but I was unavailable too for awhile. It also took them awhile to find the wood to match in my kitchen, but they were able to do so. Overall, I was pretty happy with them.
Description of Work
Initially I called them, since I needed some flood restoration work done. They showed up around 5 or 6 PM, and they took care of everything.
Category
water damage restoration
Service Provider Response
Member, Thank you for the review, Water Extraction Team only did the clean up and the drying of your property, your insurance company reffered you to the contractor who did the rebuild. Can you please rewright your review about your experience with Water Extraction Team.Peter C.
03/29/2012
All the floor drains in my basement overflowed on a Sunday night after returning from my spring break. I had two companies come to estimate the cleanup on Monday. WET had the lower offer by a wide margin, so I chose them. They were very professional and did a good job. The affected area is totally clean and after a week, no smell has returned. I'm very pleased with them. They started Tuesday morning and removed the standing sewage, then threw out all the unsalvageable materials (carpet, drywall, particle board furniture, etc). They steam-cleaned everything that remained and sprayed disinfectant. They even steamed the path that they had been using to get in and out of the house. After that, they ran dehumidifiers and a large number of fans for three days. The supervisor came to the site twice a day to check the equipment, record the humidity in each room, and measure the moisture content of the remaining materials. After the drying was done, they sprayed another round of disinfectant all around.
Description of Work
I hired these guys to clean and sanitize my basement after a major sewer overflow. All the removal and cleanup was done on the first day, then drying lasted another three. The price was reasonable (thousands lower than ServPro).
Category
water damage restoration
JEAN & WALTER R.
01/27/2012
Jacqueline M.
12/15/2011
This company is excellent! They really worked wonders, and I thought the crew was efficient and courteous. Joe, in particular, was extremely accommodating. He helped through a very difficult time, and I appreciated how willing he was to go above and beyond.
Description of Work
My hot water tank burst and flooded my basement, so I called WET for help.
Category
water damage restoration
12/15/2011
Ziad I.
07/20/2011
APRIL G.
07/19/2011
They did a pretty decent job but they missed one of the rooms that they said was dry but it was wet. They unplugged the refrigerator in our basement, which caused us food loss. But they did reimburse for that.
Description of Work
We had a sump pump go out in our basement. We hired them to clean out the water and dry out the damaged areas.
Category
water damage restoration
MONROE E.
07/13/2011
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Business Highlights
Emergency Services OfferedLicensing
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover, PayPal
Senior Discount
No
Emergency Service
Yes
Warranties
Ask for details
Services Offered
Water damage cleanup, Structural drying, Sewage cleanup, Fire Restoration, Smoke damage cleanup, Contents cleaning and Storage, Mold Remediation.
Services Not Offered
Ask for details
Frequently Asked Questions & Answers about Water Extraction Team
How is Water Extraction Team overall rated?
Water Extraction Team is currently rated 4.6 overall out of 5.
What days are Water Extraction Team open?
Water Extraction Team is open:
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
What payment options does Water Extraction Team provide
Water Extraction Team accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal
Does Water Extraction Team offer free estimates?
Yes, Water Extraction Team offers free project estimates.
Does Water Extraction Team offer eco-friendly accreditations?
No, Water Extraction Team does not offer eco-friendly accreditations.
Does Water Extraction Team offer a senior discount?
No, Water Extraction Team does not offer a senior discount.
Does Water Extraction Team offer emergency services?
Yes, Water Extraction Team offers emergency services.
Are warranties offered by Water Extraction Team?
No, Water Extraction Team does not offer warranties.
What services does Water Extraction Team offer?
Water Extraction Team offers the following services: Water damage cleanup, Structural drying, Sewage cleanup, Fire Restoration, Smoke damage cleanup, Contents cleaning and Storage, Mold Remediation.