United Floor Fashions

We had many, many issues with this company, I cannot list all of them because of character limits. I don't think anyone should use them, they are just awful. Biggest Issue: We asked 3 companies for LVP quotes for 2 rooms, the rooms were mixed flooring (wood and carpet). I told each measurer that we wanted to replace all the flooring in the rooms. I clearly remember saying this to each one because I was concerned they would think we wanted to replace only the carpet and wouldn't quote right. UFF was not the cheapest, but not the most expensive. The prices were within a range that was similar. 2 of the companies showed me their measurements, UFF did not. They were the first to measure, so I foolishly assumed they did it right. They provided us an invoice which had the number of items ordered, it matched what they had told us verbally. We trusted them and their expertise. Day of the install we came to understand that the measurements THEY TOOK were not correct. They shorted the rooms by about 5-6 feet or roughly 150 units. UFF's response to this is to blame us for not catching the mistake on the invoice, stating they will need to order more and we will need to pay for the install/flooring. We argue that since this was their mistake they will pay the installers, we also state we expect to pay at cost for the additional flooring. They do not respond to this, we demand an invoice before additional work is done. They order the flooring, but take several days to send us a new invoice. During this time we contact a lawyer for advice and they state that our expectation for the measurement to be correct is on UFF and not us, but we should work something out with them as it will cost much more to go to court. We decide that we will not pay the installers, but will pay what we paid for the boards. We paid $4 per unit for the original LVP. When they send us the new invoice they attempt to charge us $6 per but have taken off the install charges. In the email with the new price the lady explains that she couldn't give us the discounted price because it's a second order. We feel like this was very rude of them, their mistake caused the second order. We call and the man (Jeff) tells us that the $6 unit price is for the LVP and the installers. So, they tried to make it look like the actual unit price was $6 when really it wasn't. They were also trying to make it seem like they had removed the installers, when they hadn't. After much back and forth we came to an agreement: No cost for the installers and a unit price of $4.50. We looked up the flooring on wholesale sites and they charged just under $3 for the units, so even though they messed up they attempted to swindle us out of more money. That really shows how 'great' they are. Additional Issues: 1. They didn't clean up after the first LVP install day 2. They didn't move the furniture back on the first LVP install day 3. No one more masks in our home 4. We starts the installs on 8/24 and finished them on 9/24, that's a whole month of waiting on them 5. The carpet install took 12 hours because 2 of the installers didn't show because we have a BLM flag 6. Our LVP had to be reordered, but they didn't notify us until the day before the install to tell us when we ordered it 2 months in advance. I will never use another local company again. because of this.

The job was beautiful, and the company impressively responsive to every concern.

They always arrive as planned, when they leave my home you would never know anyone had been there except for the new flooring; they clean up completely as they leave. I ask their opinion in making my expensive, stressful decisions, every thing they recommended I was always so satisfied. I needed a Painter , the young man they recommended was outstanding. You can not find a better company. The men, Jeff and Gregg and their employees are not only gentlemen but are the best in their fields. I would recommend them for the smallest to the largest project. You will be very pleased you caled them. Remember "You get what you pay for"! With United Floor Fashions you are paying for the best and getting the best. They also recommended a spot cleaner, it is the first carpet spot cleaner I have ever had success. I would recommend what they carry: "Ultra Dry Spot Cleaner" GO WITH UNITED FLOOR FASHION, YOU WILL BE PLEASED YOU DID"!? Have a question, they have an excellent office employee, Laura. Is she can't answer your question or help you make a decision, she won't hesitate, she will call Jeff or Gregg.

Excellent.  Very Professional

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