TRI STATE HEATING & COOLING

Great. They were on time, covered all furniture U floors, cleaned up after themselves. Guys were polite and kind.

Great. My 13 year old AC stoped cooling on a very hot weekend. Called on Monday and TriState said they would squeeze me in. They called back and had someone come out around noon and fixed the problem and explained exactly what was the issue.

They call me, and then come out. So far I have been using the same man for years. He used to be with the HP company. He has taken excellent care of the system, and has been going good so far. He installed my unit as well. I have been very pleased with this company. It is not cheap, but they are excellent. I have no complaints. If you sign up for a contract, they will give a discount on parts that need replaced as well.

Tri-State had an estimate quickly after coming out to look at the heating and air conditioning units that needed replaced. They gave us a great price. The gathering hall is a very old building and the old system had some issues that made it hard to replace the filters. They made some modifications so that we can now easily change the filters when needed. The project took 2 days, which we were informed of ahead of time. They showed up on time, cleaned up the work site, and gave instructions for using the new system. They were very professional and the new systems are working great.

It’s fine! They are very confident and very dependable.

Job was done quickly and new unit works well

I have been using them for a while.

I have used them as our exclusive heating and air conditioning company. We use them for everything.

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This company provides a preventative service agreement that includes a free fall & spring tune-up along with other discounts.  During our spring tune-up on Friday, March 6, it was determined that there was a coolant leak.  Since we have added coolant previously; the cost of that R-22 is double; the cost for a new condenser is very high; the system is 12 years old; and it is a 10 SEER, we decided to upgrade to a more energy efficient system.  Mr. Brian Keith came by that day to review the available systems and prices.  We chose a 15 SEER Bryant unit that uses Puron coolant with variable speed fan motor and other advances that allow greater heating & cooling efficiency.  On Monday, March 9, Keith called back to say that we were eligible for a modest rebate from our local energy company.  He applied this, our tune-up & leak check, and cash discount toward the new system cost.  Two Tri State technicians arrived on Tuesday morning (Dan & Jarod).  Since we had just power washed our driveway to seal it, they carefully backed there truck into it and put tarps under it.  We observed the technicians while they worked.  The installation was very  professionally accomplished.  They tood time to answer our occasional questions and instructed us on the new Thermostat operation and some of the advanced technology operations.  They finished early afternoon and when they departed, all work areas were clean (including our power washed driveway) with all trash removed.  Everyone involved with this new HVAC system installation were very courteous, knowledgeable and professional.  We will continue to use their services in the future.

We would recommend them and we have had them for a long time. They have always come through for us.  Our house is built in 1989 and we have had two new furnaces built. The first time the builder didn’t put in the correct heating and cooling system.  The next time we had it done the heat pump was short and the only way to put a new pump was to upgrade the whole system. It is aggravating but you got to do what you have to do.  I let my husband stay at home and take care of it.  He dealt with the guy and he was great. So far it has been excellent and I hope it stays that way. 

I used and had been relatively happy with Tri State Heating and Cooling once in the past.  They're located just down the street from my house, so when my AC stopped working a few weeks ago I gave them a call.  There was no one answering the phones, so I left a message.  Two business days passed without a response, so I called back and was able to schedule an appointment for a time when my wife could be around.

The technician arrived and diagnosed the faulty run capacitor within about 10 minutes.  An estimate was provided to my wife who, not knowing a great deal about AC repair, agreed and had the service performed.  The estimate was $78 for the service call, and $222 for the capacitor.  

We later found out this is an astronomical amount for a capacitor replacement, and an amount so high we were urged by some AC consultants online to file a complaint with the BBB.  This is an action we have not, to-date, taken.  Doing a bit of research, I found that the exact part that was installed using its manufacturer's part number.  The list price on this part directly from the manufacturer in single-unit quantity is $10.57 each.  At this point, I assume there must have been a mistake.

After a few calls, I'm finally able to talk with Jim Gray, the owner.  He claimed the reason the price was so high was because the industry moved to fixed-price service, and that if I were to call around I'd find he was within 10-15% of the other contractors in the area.  That said, he did note that it appeared the technician overcharged for the capacitor by $30, for which he promptly mailed a check.

Curious, I took his advice and called around to 6 other AC service shops in the area recommended here on Angie's List.  2 wouldn't give prices over the phone, but of the 4 that would, the highest estimate was $165.  That estimate included an additional $50 service fee due to the distance of my house from their main location. None of the four places I talked to charged more than $30 for the part.  None had a fixed-price schedule for AC repairs.  Clearly, I overpaid by at least $100, and Jim was obviously wrong in saying he'd be within 10-15% of the competition.  I called and left a message for Jim to bring this to his attention, but never got a response.

I would caution anyone thinking of using Tri State Heating and Cooling to be extremely careful, and would strongly recommend you seek service elsewhere.  As in my case, their fixed-price format may mean you'll significantly overpay for repairs: like $190 for a part for which other services in the area charge no more than $30.

We needed a new air conditioner and decided to put in a heat pump (13 SEER) to supplement our gas furnace.  Our furnace is  only 5 years old so we didn't want to replace both.  They came out and looked at our existing equipment and gave us a quote for 3 options - basically 3 different brands.   Their price was better than any of the other quotes we got even though it was the same equipment.  When they came to do the installation, the option we chose (lowest price) ended up not fitting with the existing furnace, it was too big, so they gave us a different option (higher priced) but didn't make us pay the difference.  They re-scheduled the installation of the equipment that would fit within a week and once it was all done, they explained how everything would work.  Then the owner called that same day to make sure we were happy with everything.  The installer had the same system in his house (hybrid heat - gas + heat pump) and seemed very knowledgeable.  In general they seemed to be a trustworthy company and I would definitely recommend them to others.  We will definitely use them for service in the future.

My son's old A/C unit developed an un-repairable slow leak thus required replacement. He got 4 bids to upgrade to a new high efficiency A/C & furnace system. Tri-State was his choice because they were competitive, he liked the equipment they proposed, their representative was knowledgeable & easy to work with, and they were able to schelule the work & complete it quickly. Some negotiation was necessary to make sure everything he wanted was included in their proposal. This task was easy to complete & the completed workmanship was excellent.

The old heat pump was not working when we returned from a trip on June 16. We had previously had Tri-State out for a service call about a year earlier and the technician explained that my concern was not a problem; with this kind of honesty, we of course called them for service again. The technician found that the compressor had failed on the 19-year-old unit. We got a system replacement proposal from Tri-State, as well as three other companies. Tri-State was not the lowest price but was well within reason of the lowest bid and we had a good feeling about the previous service and the person doing the proposal – so we signed up for installation with a 10 year parts and labor warranty. We are very satisfied with the installation and the responsiveness of the installation. It was very hot while the heat pump was out and responsiveness was important. We are very satisfied customers and would not hesitate to use Tri-State again.

They were very professional and punctual. They were excellent and did a very good job. Their price was reasonable as well.

We had a county inspection and were informed that the air pump was not working and need to be replaced. We called Tri state and they found that the air line was clogged. They put new air holes in it and its working fine. They checked and said that the air pump was working fine. We made an appointment and they were right on time. They did an excellent job and the quality of work was very good. They cleaned up after themselves and were very professional.

They where very friendly when they where there working. They where very professional about the job. They had showed up on time. They had got it done as fast as they could.

They are excellent. I would highly recommend.

The heat exchanger on a 10 year old Trane furnace had broken, and the contractor that installed it didn't want to replace it. They insisted a new furnace would be a better solution. Their bid was higher than I expected, so I went shopping. Tri State was the best bid and installed the furnace quickly and efficiently. I would hire them again for furnace and HVAC work.