Thomas & Galbraith Heating, Cooling & Plumbing

Reviewed on Google but got no response: https:// maps.app.goo.gl/memFpaYYmB9ZgbpT6 The salesman was polite and helpful. I would have given this review more stars, maybe even 4 or 5, but only 2 because of the install & non-follow-up: Workmanship is not up to par. The transition duct from the new furnace goes up at an odd angle, with neither angle at each side being symmetrical. The duct should have come straight down, as in the old. Air is flowing out from all four sides of this new paper-thin sheet metal. No attempt was made to seal it. So, in effect, I am cooling and heating a non-occupied storage room. The outdoor unit was solidly soldered in while it was not square to my house. One side overlapped the pad by several inches. Before the tech had me sign off on the job, I took him out to look. Low & behold, everything was square â but at what price? Twisting the unit after being solidly sweated in can cause a constant torque/pressure on the piping & fittings. The tech insisted all was well. The next morning, I had to look up online and call the main office because the AC wasnâ t working (no contact info was given to me in case of an issue or workmanship concerns). A service tech came out and found a wire not properly terminated at the outside unit. I would have expected a call at some point from someone to ask how my install went, but I should have known better. I have pics that show the old transition from the furnace â everything straight up & down, and the new odd piece of garbage. Also, the before and after pics of the outside unit not properly in place, then twisted under torque back into place, square with the house. But one canâ t post pics to this site â only the business can.

Technician helped me find out the model number of my furnace.

They were very good at removing and replacing HVAC

Nathan and Brandon went above and beyond to help me with my issues!! I'm recommending them to everyone!

We ended up just replacing our unit since the cost to repair it was more than 50% of the cost of a new one. They were able to get our unit replaced within days and gave us a few bonuses. They were easy to work with and I would recommend them if asked.

Had a complex issue with hot water heater. I was able to contact technician without calling main number.

In addition to fixing the problem, Frank , service repairman investigated the cause for the failure for blown fuse. Frank went outdoors investigated heat pump , found frayed wires and repaired those. A thorough job eliminating the need for a call back. Excellent service work.

Y

They were great

Friendly customer service & Repair man we had was professional & friendly & knowledgeable.. would use this company again..& would refer them to family & friends

great job!

Very prompt and professional.

Very responsive and professional. Great customer service.

None

Did NOT use Thomas & Galbraith Used Apollo which was GREAT

They did a great job, very professional.

Handled everything very professionally.

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I Love Thomas & Galbraith!! The Techs were very friendly and helpful. They were very good at finding financially friendly ways to fix my furnace and keep it running. I would recommend them to anyone.

Did a thorough and fixed a couple of other plumbing problems I had.

Very good. I recommend.

No comments.

Showed up on time and knew what the problem was quickly Explained the problem and fixed it. Great job

They did a great job and were so professional. I am not in Cincinnati and had to do everything by phone. They made it so easy for me. I can't thank them enough.

Kudos to the service professionals, they are really completely professional, following the safety protocols.