THOMAS AND GALBRAITH

Our toilets were constantly running in 3 of our bathrooms so we reached out to Thomas & Galbraith. Friendly lady scheduled the appointment for the following day. When the technician arrived I explained what was going on. He went in our 1st floor bathroom removed the cover. Looked around and said it needs a full rebuild. He did not go and inspect any of the other toilets . He supplied with with 2 quotes one being a rebuild of all 3 toilets and another one with simply replacing the toilets. They were in excess of over $2000! Including some kind of maintenance plan. I did not feel comfortable especially when he did not even look at the other toilets. We decided to get another opinion. Come to find out the only toilet he inspected only had a kink in the chain! It was fixed in 30 seconds! After he inspected the other toilets they needed a $6.23 part. Long story short they apparently try to take advantage of people that are asking for help and don't understand. We got all toilets fixed for less than $100. I will tell everyone about my experience with Thomas & Galbraith. Bad business practice!