Thomas & Galbraith Heating, Cooling & Plumbing

Great! Very professional.

ound

We had several incidents with our ac which was only 8 years old. They would come out and do a quick repair but warned us it would have to be replaced. I can't remember exactly what we paid now, however, it was really reasonable. They replaced our entire ac unit in a quick efficient manner and exactly in the time frame provided. Because we had them out several times before, and they never charged more than $75.00, we knew we could trust them. They were professional and cost effective. We will ONLY use Jacob Bros. from now on.

Service tech arrived right on time and performed tune-up on furnace.  Did a great job.  Very professional. Their maintenance agreement is more expensive than the company I used before but I feel the quality of their service and their responsiveness is worth it.
They have since returned on 3/21/13 to perform the spring tune up on the A/C.  Again, right on time and thorough service.  I will renew my service agreement when the time comes.

The service went well, no concerns

See above

They did an okay job of checking things out but then they recommended some repairs. We thought that the deal included some of the repairs.

Very professional, punctual service provider.  I'd highly recommend them.

Very pleased with the service and the savings.

unknown

great

Jeff came out and evaluated my needs and was friendly and very professional.    I will mention that not all companies are willing to pull permits, which can lead to shortcuts in work, but this company does.   One tip that may help someone is if you live outside the city limits, be sure to tell that to the one who comes out initially, because he is the one that will pull the permit, and if you are outside the city limits, it needs to go to the county permit office.  
I have no basement/crawlspace, nor utility room.    So, this was a re-do of an old 1985 attic installation, from before we moved here.    Eventhough it was April, it still got horribly hot up in the attic, I'm so glad I didn't wait longer to get started.    These 2 men came about 9am and stayed nearly 12 hours.    They worked really hard and had the best attitudes and willingness to please and work with me on things that were important to me.    They were one of the few companies that followed thru to give me an estimate, -they did not lose interest in my business when they found out I didn't want the most expensive unit available. 
I can't express enough how hard working,  polite and eager to please they were, even working in a hot attic, which had to be difficult!

They did a very good job. They cleaned up their mess and everything else.

The Service Pros for heating, air conditioning and plumbing.  We might have done a couple from them.  They came out and did an air conditioning tune up and I don't remember if it was a tune up or an inspection.  The guy was really nice, really professional, the only thing that I would say is that our air handler for the air conditioner is up in the attic and they didn't really want to go up in the attic.  I don't know if that's normally included in the tune up or not.  But that seemed like a little less thorough.  For the air conditioner I think that was about two years ago.  They did not charge any extra it was just the big deal coupon.

Technician arrived, did the work, and left. Was polite, professional, and got job done, but was not overly engaging. The service was not what I'd call exceptional, but good. I'm only writing this review since I get a reminder to write one every time I log on to Angie's List.

When I made my first contact the response and scheduling was immediate. The service repersentative was punctual and explained the service provided. All individuals were very professional. I would definetky use them again.

Was great!

great, Mike was friendly, on time, thorough.  He likes older homes which is helpful since I have one.

A young lady came out and did a fine job with the service she performed.

Nothing.

EXcellent.  Quick, on time, good value

The blade pulled up some very fine tree roots, but got stopped by some sort of disruption, which the plumber said was probably a slipped connection, typically a "fernco" between the old original line and the newer PVC, or it could be a broken pipe. Either one would also allow the roots to get in. Since she'd only gotten several feet in, the plumber didn't charge me extra to try it a second time. Same result. At this point she said any cleaning attempts beyond that would be an additional service costing hundreds more. However, it seemed what was causing the clogs, and preventing further cleaning, was a disruption requiring repair instead.
She then tried the camera scope, but because the problem area was submerged, and the camera cannot see through wastewater, this part didn't help much in my case. I suggested vacuuming out the water with my shop vac, and she kindly agreed, so I duct-taped a narrow hose to my shop-vac and she did manage to vacuum quite a bit of water out. Still, however, it was not enough to get a view of the problem. But based on the area she could see, and what she could feel, and the length of camera used, she was able to show me roughly where the problem was under the floor, so I'll know just where to break concrete to find the problem before repairing or having it repaired.
Also, even though a full cleaning was impossible under the circumstances, this cleaning a week ago has prevented any major backups so far.
Bottom line, a skilled plumber gave two hours of her time and expertise for only $88. Actual repairs are beyond the scope of this deal, but she gave me the diagnostic help I needed. Besides which, she did the best cleaning she could under the circumstances. And she did so patiently, politely and professionally. Their goal in this deal is obviously repeat business, and if I do need help again I will certainly call them first. (And I say this regardless of the fact that they gave me a card good for a free future service call.)

While the tech was here we discovered that there was a problem with the compressor unit outside.  It was an electrical issue.  He was able to quickly get me a quote and repair the problem.  The technician was professional, polite, friendly and knowledgable.  I thought he did a good job and I was very pleased with the repair.  He offered advice on how to maintain the unit as well.  I would recommend them.

Sarah was very professional and helpful, even provided after appointment follow-up

.