Terminix - Fairfield -Termite & Pest Control

If you want the short, abbreviated version, do not use Terminix. They are dishonest and unable to do a professional job. Save yourself the hassle and use someone else. We contracted Terminix to remove all the insulation from our attic and close any holes on our exterior where they may be getting in. They gave us a quote of $19,000 to do the job. They were contracted to put 13 inches of insulation throughout our attic and close all of the holes around our house. They told me they completed the job, but when I checked, they only put half as much insulation and did not close most of the holes. We gave them an opportunity to correct the blatant effort to purposely be deceptive. They spent the next week not answering the phone until I filed a chargeback with my credit card company. If you made the mistake of already using Terminix for your insulation, go back and measure. It is supposed to be 13 inches, and I can assure you, it is not.

Very conscientious, very good at communicating, allows me to follow up with any question and always explains the things properly.

It went well. He arrived on time. When he swept the windows and reachable eaves above the main flower bed he stepped carefully along its edges. By doing so, he did not step on plants. He provided details about the completed services verbally and in writing. The next service date was given to us. Before leaving, he cleaned up.

Doug Kitchen the one who I dealt with was very considerate. He made sure what he use for the pest and will not get into my vegetable garden. The pesticide did not contaminate my vegetable garden.

A few of the workers knew what they were doing and the rest dd more harm than good. We made the mistake of paying in full at the end of the service and as a result, have had minimal or no response to our concerns about the continued infestation. Management is lacking and follow through is marginal. We may find ourselves suing, as the guarantee is a farce!

She was prompt, friendly, & polite. She went over the billing completely & offered us all the options. I believe she offered us the treatment options.

They are good. I think they are very thorough, responsive, and the tech that comes out to service once a quarter is always available if I have issues that arise between treatments or service checks. Its been wonderful that is there is something that comes up that is unsettling that has to do with bugs, I've always appreciated that they are very responsive.

We made an appointment for a bed bug inspection and estimate. We hadn't been able to find bug ourselves (despite having bites) and so I wanted to be sure that the inspector was able to identify what locations were affected. The individual who came to the house said he didn't feel a need to inspect since we'd had another company come inspect as well. In discussing pricing, he focused on what the price and warranty would be if we signed up for an annual contract for unrelated pest services. The written estimate we got included several pages of details related to the services we did not request and minimal detail about the actual bed bug treatment that we were asking for an estimate for. They may be an excellent company if you want other pest control, but don't seem to focus on bed bug treatment.

Tech did not show up on day schedualed and said that he did and so i was charged for the service i was home all day and no invoice was left in door and cobwebs were still all over the porch which they are supposed to wipe down so it was evident he wasnt there plus i never saw anyone come that day

They will come out anytime an issue comes up.

They?come every three months.?Terminex?to me is expensive.?They're great all except the price.?The services are great and they?do a good job.?They?took care of a wasp issue and?I?told them?I'd check?it?out myself, and he said?no,?no I'll look at?it?right now.?They're willing to check out anything and come anytime.One time?I?had a contractor working in the basement and took off the paneling and he?found termites, and?they?were here within a half hour, so?I?thought that was remarkable.I've used them for many years.

I like the speed of their response when there's a problem like a wasp nest., hornets or anything. They will come even in between their?spraying. I've been using this company for 17 years.

We have them on a yearly contract. They call to let me know when they are coming out. They are very good. One person comes out and it takes about 45 minutes.

They were inflexible on their hours. My wife and I both work, they were trying to have us be there in the morning in a weekday or something like that. It's ridiculous.

It was good, we have not seen a bug since they treated the house. You do not see spiders or spider webs anymore. They were in the neighborhood doing other houses. I talked to them on a Friday and they came on the Monday. The guy was very good. They were efficient, came in and did what they said they would do and did it.

It was good, we have not seen a bug since they treated the house. You do not see spiders or spider webs anymore. They were in the neighborhood doing other houses. I talked to them on a Friday and they came on the Monday. The guy was very good. They were efficient, came in and did what they said they would do and did it.

I had nothing to compare the price to. They do not get an A because I do not give anyone an A grade, regardless of what they do. I am not satisfied with the total work so I do not give anyone As. You have to be exceptional to get an A from me. I don't know what they could have done to get an A.

I had nothing to compare the price to. They do not get an A because I do not give anyone an A grade, regardless of what they do. I am not satisfied with the total work so I do not give anyone As. You have to be exceptional to get an A from me. I don't know what they could have done to get an A.

We have a contract with them. They do let me know that they are coming out. They mostly spray the outside.

It was fine. I have them for twenty years. They come out once a year to inspect. They check for termites. When we first moved in, we had them come out because they had the Terminix service already here and they told me that it was fine. I kept on the look and it was getting worse and finally I actually found the termites and where they are coming in. So I called Terminix for the pest service and after that they come every year. But they kept telling me that it wasn’t termites. It was only one areas of the house and every morning we would get up and we would discover it. After they solved that, we had pretty god service with them since then. So they come once a year and check the basement, the cracks, crevices and the base stations that are out. I had pretty good service with them ever since. They are good with responsiveness, if I call them they'll be here and they call you when they'll come and give you a half hour notice.

I had Terminix out because I had a few bites. I had them out and Terminix did an inspection. No infestation was found, except for skin/shell of what they thought was bedbugs. Terminix wanted me to sign a contract for $1200 for bedbugs - and they needed $600 up front. I called another company to have their bedbug sniffing dog search our place. Not a sign of bedbugs at all. I signed the contract for Terminix to not have the service done, but wanted to give it to them in person. We went up and down Donaldson looking for their office and couldn't find it. They wouldn't offer their exact location of their place. I did get my money back due to not taking them up on their service. Be wary of the extras in the contracts. I still use them for termites and will continue to do so.

They were on time and professional. I would use them again.

They were on time and professional. I would use them again.

On Monday May 4, 2015 I called Terminix and cancelled the agreement. Unfortunately, it is impossible to contact the local Terminix office. All calls route to the call center in Memphis. I was assured that the contract would be cancelled as I was well within the terms and no work had been performed at my house. A local Terminix employee actually stopped by my house on May 5, 2015 to verify that I had indeed cancelled. That same day (May 5th) I discovered that Terminix had charged my credit card the installation fee of $393.30! Note that the charge was initiated on May 4 prior to any service performed. I called Terminix immediately and was assured a credit would be issued. Called again on May 8th and spoke with a billing specialist who stated that the credit would appear within 3-5 business days. Today, May 15, 2015, there still has been no credit issued! Called Terminix; specialist said that someone forgot to cancel the financing part of the agreement! Credit is to be posted within 2-4 more days! I'll believe it when I see it. This had been mindboggling to say the least! Buyer beware! That's what cancellation clauses are all about! I fault the local rep for not being completely candid regarding the details of the agreement. Needless to say, I contacted a locally owned company (Scherzinger) and all went well.

On Monday May 4, 2015 I called Terminix and cancelled the agreement. Unfortunately, it is impossible to contact the local Terminix office. All calls route to the call center in Memphis. I was assured that the contract would be cancelled as I was well within the terms and no work had been performed at my house. A local Terminix employee actually stopped by my house on May 5, 2015 to verify that I had indeed cancelled. That same day (May 5th) I discovered that Terminix had charged my credit card the installation fee of $393.30! Note that the charge was initiated on May 4 prior to any service performed. I called Terminix immediately and was assured a credit would be issued. Called again on May 8th and spoke with a billing specialist who stated that the credit would appear within 3-5 business days. Today, May 15, 2015, there still has been no credit issued! Called Terminix; specialist said that someone forgot to cancel the financing part of the agreement! Credit is to be posted within 2-4 more days! I'll believe it when I see it. This had been mindboggling to say the least! Buyer beware! That's what cancellation clauses are all about! I fault the local rep for not being completely candid regarding the details of the agreement. Needless to say, I contacted a locally owned company (Scherzinger) and all went well.