NEW AND USED COMPUTER SALES, HOUSECALLS, NETWORKING, SPYWARE CONTROL, ANTI-VIRUS, UPGRADES, ANTI-HACKING, LAPTOPS, LAPTOP REPAIR, CONSULTATION, COMPUTER SERVICES, PARTS, ACCESSORIES, ENERGY DRINKS, HOME AUDIO-VIDEO, MEDIA CENTERS, SERVERS, BUSINESS COMPUTERS & TRAINING.
VERY GOOD PRICE. TOOK LONGER THAN ORIGINALLY TOLD. TECHNICAL INFORMATION NOT RELAYED IN AN UNDERSTANDABLE WAY.
Description of Work: TROUBLE SHOOT COMPUTER, REMOVE VIRUSES AND SPYWARE. RESTORED FACTORY CONFIGURATION.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$120
Response from SKUNK-A-RIFIC COMPUTERS
SHE BROUGHT IN HER COMPUTER ON 02-14-04 WITH A VIRUS. WE ATTEMPTED TO DO THE LEAST INVASIVE THING POSSIBLE, WHICH IS TO REMOTELY SCAN THE HARD DISK ON OUR NETWORK, SO HER COMPUTER WOULD BE JUST LIKE SHE BROUGHT IT IN. HER DRIVE WAS SO INFECTED THAT THE SCANNING COMPUTER WE PLACED IT IN COULD NOT "SEE" THE DISK, SO WE CONTACTED HER AND ADVISED HER WE NEEDED TO TOTALLY WIPE OUT THE DATA AND START FROM SCRATCH, FAR MORE THAN A SIMPLE VIRUS SCAN. WE ADVISED HER THAT FOR THE PRICE OF $60.00, WE WOULD NOT ONLY FIX THE PROBLEM, BUT GIVE HER AN ANTI-VIRUS THAT SHE WOULD NEVER HAVE TO PAY FOR, TWO TO THREE ANTI-SPYWARE SUITES, AN OFFICE SUITE, THAT WE WOULD OPTIMIZE WINDOWS TO BE FASTER THAN WHEN SHE BOUGHT IT, AND, OF COURSE, ALL THE DRIVERS NEEDED TO MAKE THE MACHINE WORK PROPERLY. WE ALSO DOWNLOADED HER PRINTER DRIVERS AND HER CABLE MODEM DRIVERS. WE FREELY ADMIT THAT WE TOOK LONGER THAN EXPECTED, AND IT WAS COMMUNICATED TO HER WITHIN 24 HOURS THAT WE NEEDED TO DO ALL THE ABOVE, WHICH WOULD TAKE LONGER THAN EXPECTED. WE DID THEN AND DO AGAIN APOLOGIZE FOR THE DELAY CAUSED BY THE DAMAGE DONE TO HER COMPUTER BY THE VIRUS. WE HAD IT BACK IN NINE DAYS, ONE OF WHICH WAS SPENT FIGHTING THE VIRUS, AND ONE OF WHICH WAS WAITING FOR ESSENTIAL MEDIA FROM THE CUSTOMER. SO PLEASE UNDERSTAND THAT WE REALLY TOOK A WEEK. SHE CLAIMS WE CHARGED $120.00, WE CHARGED $63.90 WITH TAX. IT IS VERY HARD TO RELAY THE COMPLEXITIES OF A COMPUTER TO MOST PEOPLE!
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Service Categories
Computer Repair
FAQ
SKUNK-A-RIFIC COMPUTERS is currently rated 3 overall out of 5.
Sunday: 12:00 PM - 6:00 AM
Monday: 10:00 AM - 6:00 AM
Tuesday: 10:00 AM - 6:00 AM
Wednesday: 10:00 AM - 6:00 AM
Thursday: 10:00 AM - 6:00 AM
Friday: 10:00 AM - 6:00 AM
Saturday: 11:00 AM - 6:00 AM
SKUNK-A-RIFIC COMPUTERS accepts the following forms of payment: Discover,MasterCard,Visa
No, SKUNK-A-RIFIC COMPUTERS does not offer warranties.
SKUNK-A-RIFIC COMPUTERS offers the following services: NEW AND USED COMPUTER SALES, HOUSECALLS, NETWORKING, SPYWARE CONTROL, ANTI-VIRUS, UPGRADES, ANTI-HACKING, LAPTOPS, LAPTOP REPAIR, CONSULTATION, COMPUTER SERVICES, PARTS, ACCESSORIES, ENERGY DRINKS, HOME AUDIO-VIDEO, MEDIA CENTERS, SERVERS, BUSINESS COMPUTERS & TRAINING.