Mr Roof Cincinnati LLC

Was not there for roof the work looks good one day and done now the bad part the day before trim and gutters part got the call someone ordered brown metal was supposed to be grey 3 weeks later still no calls contact them no metal was told as soon as metal is there be scheduled Wright away nope 3 more weeks finally contact Project manager was told the following week on a Thursday take of work 8 am nothing contact manager was told they will be there at 9am by 1030 no one call them again finally they show at 11 with wrong work orders the hole problem with old roof was bad gutters no guard the guard was main topic paid for guard in deal after much frustration salesmen says I didn't order guard but he will throw it in for my inconvenience they start tryied covering rotted wood I stopped that made them replace with one 12 ft. 1x12 was told they got from home depot was told by manager that would be additional 900 dollars that piece of wood was 40 bucks refused it so they installed it anyway then they wrapped my porch and the metal is flush under the wood at on end and 3 inches out of level running down hill to other side there excuse was my porch is not level it's not checked it myself with level the refused to fix it will my wife told them to before putting up gutter I was there the day before correcting there horrible work as they did it they made most of it right when I was there when I had to work they took advantage of my wife and left a bad job for the rest they subcontract to shabby contractors who try to get done as fast as possible quantity over quality the first crew did great second crew very unprofessional not even close to leget osha would of put them out of business no safety tactics the wife calls me at work upset the problems she pointed out they said would be corrected they left and told her it's done and nothing they can do mr roof you need to correct these things immediately please we were told not to make a payment till were 100 % satisfied its probably hour or 2 of work please resolve this problem and train your managers on customer service

They were great at first good representation great reviews online mostly Google, their job manager did not pay close attention to job detail unless they were trying to explain why there work didn't look right. Also filing paper work in office seem very poor or very low effort applied. In short I'm not happy with to customer service and the constant excuse on how my roof was so much different from all the other roofs the replaced. Please look at all reviews good and bad before making your decision. This is not a forum, this is my opinion from what I experienced with this company.

tl;dr - Mr. Roof will abandon you as a customer, do poor work, not honor any credit you might receive for damage, and threaten you with collections, even if you pay. Overall, terrible follow up, and worse customer service. Full review: The gutter installers were mostly fine, but they did damage my property, and they had to rehang a section of gutter due to poor pitch. Decent guys, but not good work. The real problems with Mr. Roof are in the office. I will never do business with this company again. Due to the damage the installers caused, the project manager, Doug agreed to a $50 credit on my invoice. The credit was not issued, and Mr. Roof started threatening to place a lien on my property and send my account to collection - despite that they did not honor the credit, and did not invoice for the agreed upon amount. How is a customer supposed to pay if the amount Mr. Roof is invoicing for is not correct? Here's a timeline of the events on my account: 06/12/2020 Pre sales consultation, and 50% down payment. 2-3 weeks promised. 07/06/2020 I contact Cincinnati office to try and schedule the work, call back is promised 07/13/2020 I contact Cincinnati office again trying to schedule the job, again a call back is promised 07/14/2020 Mr Roof contacts me, and schedules the gutters to be installed on 07/22/2020. 07/22/2020 Gutters installed, my property is damaged 07/23/2020 Moderate rain, I've lived in Cincinnati all my life, and this is a normal summer rain (video included below). But the gutters are overflowing! They're one day old, how is this even possible? Well, the gutters were installed with no, and in some places, negative pitch, so they weren't draining toward the downspout. In one area, the fascia was pulled away from the roof. So I took video of the failing gutters, and my damaged property. 07/24/2020 @ 13:00 Project Manager Doug visits the property, reviews, and agrees a portion of the gutters need to be rehung, and a damaged light fixture credited. Agrees to rework and $50 invoice credit. 07/24/2020 @ 13:23 I sent via iMessage photos and video of the damage to my property (a broken light fixture and LED flood lights) and rework (poor pitch, causing flooding and fascia damage) to Doug. 07/24/2020 @14:15 I was emailed an invoice that did not reflect the $50 credit. Amount invoiced was $724.05. Project Consultant Song Hong was copied. I did not reply, nor remit payment at this time due to incorrect invoice. 07/30/2020 The same installers visit again, and rehang the gutters, refasten the fascia. I replace the light fixture and LED lamps out of my pocket. NO CONTACT FOR MONTHS - no emails, no letters, no phone calls, no texts, nothing until: 09/28/2020 Final demand letter is received by postal mail - STILL for the incorrect amount of $724.05 09/29/2020 @ 08:41 I call into Mr. Roof Cincinnati Office and ask to speak to Kelsey Lack, regarding the demand letter. I can't remember who I did speak to, it may have been McKenzie -- I asked her to speak with Doug and verify the $50 credit had been submitted. 09/29/2020 @ 08:51 I text Doug and asked him to verify the same 09/29/2020 @ 08:55 I call into the Cincinnati office again to verify the conversation between Doug and McKenzie had taken place, that my account was not being forwarded to collections, no lien was being placed on my property, and that an invoice for the correct amount was indeed being forwarded to me. I ask for a confirmation email after the call for my records. I get very positive feedback to that end - I'm going to get this invoice in a few minutes, I'm going to pay it, and we'll be done with this whole thing. Only I don't get an invoice for the correct amount - I don't get any invoice, I get no communication at all until: 10/06/2020 @ 17:32 Corporate office emails threatening to send my account to collections - but at least I finally have an invoice that shows the credit was applied.

It was excellent! They were on time and professional.

The work they done went very well and I am pleased with their work. When I returned home from work everything was cleaned up so well no one would have known that Mr. Roof's men had replaced my roof.Thank you Mr Roof.

It went well

We are very happy with our new roof. Our in-house consultant, Andrew Bedinghaus, was very responsive and clearly explained all the choices we had for our new roof. Kevin Morgan, the project manager, was onsite to get the roofing crew started and checked back several times including when the job was finished to make sure we were satisfied with all aspects of the roof. The roofing crew was very hard working (temperatures were over 90 degrees), polite, and cleaned up the job site extremely well. We have not yet seen a single nail that they did not pick up. The job took two full days.

All of my needs were completed and added ridge vent and removed roof box vents at no cost.

Installers have pride and they took no work breaks . Installation very nice and clean up impeccable

They were great, fast service and cleaned up after they were done.

Mr. Roof tacked water absorbing felt over damaged area for $400. This caused the plywood underneath to rot and need replaced. I disputed the Visa charge for the work. Instead of accepting the decision of Visa (which they are required to do under their Terms of Service), they rebilled me as "past due". PS, Their replacement quote was 25% higher than the company that ultimately was hired to do the work. They are insurance-job parasites. Confirm with your insurance company anything they tell you about insurance settlements.

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We used them once or twice. They did a fine job. My wife primarily dealt with the company. She had no complaints on the service.

I didn't like him because he cancelled the equipment. It cut off or something.

We had some weather delays. Their clean up and follow up was good.

They did a wonderful job and the price was right. They were wonderful! Everyone was on the same page. I would highly recommend them.

That went well and their professionalism was very good.

It went well. They did a wonderful job.

Mr Roof was excellent! I found them at the Home Show. I read about them on Angie's List and they were not as strong as I wanted, I talked to them in person and I had them out and it was excellent. They really did a great job. They got everything done in a day and you wouldn't even know they had been there. It cost seventy five hundred to replace the roof. They were conscientious, I would give them an 'A', throughout.

We called Mr. Roof because we saw their tv ads saying they give free inspections, and because they had a decent rating on Angie's List.  We needed some gutter repair work and a bit of soffit replacement.  Plus we were starting to get some staining on the roof and wanted a quote on cleaning it.
The first thing my husband noticed was that the guy was wearing loafers.  How do you climb on a roof in loafers?  Well, he didn't.
The first thing out of his mouth was that he was '"saving us a lot of money by coming out himself, instead of sending a crew out."Then he told my husband he had already walked around the house before he knocked on the door (which is rude and kind of creepy).  He then walked around with my husband and said we had a cheap roof which was improperly installed and that the staining was because the shingles were deteriorating.
Then he took my husband across the street, telling him he needed to get the right angle.  When he was happy with the angle, he said  "see, the shingles are lifting up, the roof is shot."  He said we would need the roof and gutters replaced and he'd send someone out to give us an estimate.  
What!?!  We were 12 years into a high quality, 30-year dimensional shingle, which at the 'right angle' does sometimes cast shadows that make the roof look wavy.  So after the guy left, my husband climbed up on the roof and found NO LIFTING SHINGLES.  He couldn't even get a fingernail under the edges of the shingles.  
This roof was installed by an old school c*** of my husband's who has since retired from his 30-year old, very successful roofing company in an upscale part of the city.  The roof had   not been improperly installed--indeed, they had actually added vents and an attic fan during the last install to ensure better ventilation.  We called our friend to make sure the shingles hadn't been recalled.  He looked them up and said no recalls and told us that those shingles have never been a problem.  He felt there was no way the roof was at the end of its life.
So we decided to find another company, but seven days later a freak hailstorm destroyed thousands of roofs, siding and gutters throughout the area, including ours and all our neighbors.  We hired one of the companies that came knocking on our door because they were already on our list to call, based on their excellent Angie's List rating plus the fact they were local, family owned for 30 years.  The guy that came out was very polite and knowledgeable.  He climbed up on the roof and took many photos.  When I asked the fellow if the roof had been 'shot' prior to the hail damage or if it was improperly installed, he said absolutely not and showed us in the photos they took how the roof was fine except for the large dents from the hail, and he explained that the staining was from algae and fungus, not roof deterioration.
We did tell the woman who later called from Mr. Roof about our bad experience.  Maybe that and this post will protect others from wasting their money in the future.