FURNITURE FAIR/THOMASVILLE HOME FURNISHINGS

EVEN THOUGH THE FURNITURE HAS BEEN BELOW OUR EXPECTATIONS, THE SERVICE WE HAVE RECEIVED FROM THIS COMPANY HAS BEEN EXCEPTIONAL. THEY HAVE IN EVERY VISIT DONE THEIR BEST TO FIX THE MISTAKES FROM THE FACTORY.

SALESPERSON WAS EXTREMELY HELPFUL, BUT TRYING TO GET ANY SERVICE AFTERWARDS AS FAR AS REPLACING MARKED DOORS HAS BEEN TO NO AVAIL.

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THE THREE THINGS I LIKE BEST ABOUT THEM ARE: 1) THEY TELL YOU IF THE PIECE OF FURNITURE IS IN STOCK BEFORE YOU BUY. MANY TIMES I HAVE HAD A CALL A DAY OR TWO LATER FROM THEIR COMPETITORS SAYING- OH IT WILL BE 4-6 WEEKS FOR DELIVERY. 2) WHEN YOU BUY, YOU SET UP A DELIVERY TIME AND THEY HOLD TO IT. 3) CUSTOMER SERVICE. I RECENTLY BOUGHT A LARGE TV CABINET. THE PRICE IN THE COMPUTER WAS LOWER THAN THE STICKER & EVEN THOUGH I WAS WILLING TO PAY THE STICKER PRICE, THEY SOLD IT TO ME FOR THE LOWER PRICE. WHEN IT WAS DELIVERED, THE DRIVER SAY A SCRATCH ON THE TOP. HE IMMEDIATELY SAID THEY WOULD ORDER A NEW ONE AT NO CHARGE AND APOLOGIZED. THEN THEY CARRIED THIS BIG HEAVY PIECE INTO THE HOUSE & SET IT UP AND A WEEK LATER CAME OUT WITH A NEW PIECE AND MOVED THE TV AND EVERYTHING. OVERALL I HAVE FOUND THEIR PRICING TO BE VERY COMPETITIVE AS WELL.

SALES CONSULTANT RHONDA WAS VERY KNOWLEDGEABLE. DELIVERY WAS ON TIME. ONE PIECE BACK-ORDERED - CAME IN STOCK WHEN PROMISED AND DELIVERED ON TIME. DELIVERYMEN ASSEMBLED FURNITURE, REMOVED OLD PIECES.