FRANK'S GLASS INC

I had a small crack in my windshield that caused it to need to be repaired. I called Frank's Glass and have been sorry ever since. They showed up 90 min late on the first appointment causing me to have to leave a meeting to tend to the repairman. He said he repaired the windshield and left. The next day it rained and my auto lights wouldn't turn off. I called Frank's. Fast forward 2 weeks, and they had been out to see my car 3 more times (4 total trips) and couldn't figure out how to fix it. The General Manager, Russ, was uncooperative and said it was an issue with my car because his technician never messes up. At this point, I had to take it to the dealership to get repaired. I got him to agree to pay for the dealership's repair if it was their fault. Guess who ended up paying? Russ and Frank's Glass. The technician had forgotten to attach a cord in the rear view mirror to the windshield piece. To make matters worse, I discovered that it wasn't glass that had fallen in to my steering wheel, but the steering wheel boot had actually been broken. Since I'd seen shards of glass on my carpet, I thought one had fallen into the steering wheel crevice and been causing the rubbing noise. I've been trying for a month now to get Russ to admit that this was caused by the repair. I'm certain the break occurred during the repair given when the noise started. I also have confirmation that this steering wheel problem was caused by something too heavy (item or person) using the steering wheel for support vs. it wearing out and coincidentally breaking. Frank's position is that it has never happened before so it can't possibly have happened now. This was also their stance on why my auto lights wouldn't turn off. This place doesn't stand by their work and is as far as you can get from professional service. I have a broken steering wheel and am stuck with it because of what they did.

Finished job in estimated time. We found a smal chip on side of one pane, which they volunteered to replace, but it didn't show when the glass was installed in China cabinet, so replacement was not necessary.

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