Everdry Waterproofing of Cincinnati

I never had any problem with them. If there's a problem they came up and took care of them. It was an excellent service.

I had no problem with this company and I'm happy with the service that they provided.

Fine, I came to the house on my lunch break they are very good and quick at digging by hand, most of it done by the time I got there. Only problem I had was the contractor on site was not doing it the way the salesman explained it to me and I agreed on. So I had them redo it the way I wanted and what the contract said. They needed to come back a couple of weeks later to fix a leak due to they couldn't get close enough to the wall the first time. I took out the drywall for them to fix properly. Great job finishing inside and out. No water in Basement it's been 4 years now!!!

We water leak in behind a finished wall in the basement. Everdry came out and inspected and said we needed to have some major waterproofing done. (I don't doubt that might have been the case...a lot of homes in this area of the same age have developed leaks.) They recommended an $18,000+ fix that, as they promised at the time, would have a lifetime guarantee against any future leaks. They also gave a long description on how they would dig down to the bottom of the foundation on the outside to apply a seal and inspect and they would jackhammer up the basement along the walls to install drains. They described an elaborate "dust collection and mitigation system" that would keep things clean. (More on that lie later.) Everything would take a week or so once it was started. When they showed up (5 months later), they proceeded to tear up the gardens around the house. We were warned they'd "carefully" pull out bushes to dig down to the bottom of the foundation. Well, carefully removed doesn't mean carefully preserved for replanting. I have pictures of rocks piled on top of plants. The workers liked to sit on the small boxwood bushes when they took breaks. The digging also wasn't as promised. They only dug down about 18 inches unless they ran into a crack. Then they followed it deeper until it got too hard. (I've got pictures of that as well.) Inside the house it was a complete fiasco. They tossed plastic over the furniture and SLICED the carpet pull it back in places. (We knew it would be pulled back, but rather than undo TWO SCREWS to roll it back in one area, they just cut the carpet.) Also, it would have been trivially easy to hang plastic sealing from the FINISHED ceiling to create hallways that completely isolated the areas being jackhammered from the rest of the basement (including the home theater, video arcades, and furniture). Instead, they just trusted the plastic thrown loosely over everything and their supposed dust abatement system would take care of everything. Now, about that dust abatement system. It was a shop vacuum with an extra filter with its tube attached to the jackhammer. About 99% useless. The jackhammer -- someone needed to tell them not to put a running jackhammer on the carpet...it cuts right through, but then, what do they care? During all of the drilling, jackhammering, and running of drains, they managed to completely break the window box on our egress window. (They were using the window to pass rock in and out. They guy doing the lifting kept putting the buckets on the window box and it crushed the drywall.) In the end, they did force someone to come back out and repair that damage. In another part of the basement, they torqued a window frame until it wouldn't open and close. (It was stuck open and they tried to hide the opening during the walk through towards the end of the "interior work." The workers also smashed (intentionally) the lid to our sump pump barrel. That lid was required for our radon abatement system. (The lid could have been removed by cutting a bead of silicone, but they broke it because they fully planned to install their own lid -- without the radon system being hooked up. We had to pay the radon company to come replace the lid again.) To inspect the walls in the only unfinished portion of the basement, the workers cut the insulation and left it hanging loose with they finished (yes, it's in a picture below). When the workers finished in the basement, someone got the bright idea to pour water down the walls to clean the dust. That ruined every single baseboard (because they were paperboard). We had been warned the baseboards might get damaged, but that was during their removal. This was due to pure stupidity. After lots of complaints, the company tried to make right on damages they did. They "apologized" for destroying plants by burying them with rocks and/or leaving their bare roots exposed. They promised to pay for the window they jammed open if we got an estimate. (We got the estimate and they said it was too much, so they wouldn't pay.) They promised to pay for the sump lid, but didn't. After I bought new baseboard, they had someone install it. (And, he did a good job.) They repaired the window box that was destroyed and left it for us to paint. They did not, however, repair the hole they put in the carpet or follow through with a promise to have the carpet cleaned where a worker spilled a bowl full of water with caulk in it. We had additional things that were not finished -- I already mentioned the carpet damage. They did not finish putting down the metal "grips" that hold the carpet at doorways. (They installed a temporary one because they "can't find the right one" and they were supposed to fix it when they came to fix the carpet hole (from a jackhammer) and clean out the stain. The vent they installed on the side of the house was not sealed, so ice formed inside the house around it. They made an appointment to fix that, but never showed up. To make up for not paying for the window they jammed open and for the sump lid, they agreed to wave the warranty fees for the number of years it would take to equal the cost I had to pay to have them fixed. We waited months for the paperwork on that, but couldn't even get a call back. (I took a picture of the work order demanding a call from the supervisor.) Speaking of that warranty -- it is supposed to be transferable when you sell the house. You just have to show you've maintained it with the yearly fee. However, it's been over a year and we haven't been able to even find out how to pay the fee! Not to mention the fact that we were supposed to get several (at least) years waved to make up for the out of pocket expenses for the window/sump fiasco. Now that I've waited well over a year (we signed the initial contract in May 2016 and the work was done in Sept 2016) and I can't get them to finish the job. (Vent still leaks, carpet has a hole in it, carpet is stained, nobody will confirm that compensation was made in the form of waving warranty fees.) So, I'm finally posting a review. I could go on for several more pages with problems, but I think you get the point by now. The big takeaways for you are: - Don't let them leave without finishing everything (great goal, but not practical since the work is spread over a week or more with followup work a month later) - Don't fall for the story about "great dust control" and some magical dust abatement/collection system -- it's a shop vac. 90% of the dust could have been controlled if they had taken 15 minutes to attach plastic to the ceiling and make "tunnels" along the walls. - Get everything in writing at the time of the promise -- if they promise to compensate for something, get it written down.

great, worked hard , cleanded up everything, replanted shrubs

I had Everdry come out in March 2017. Still had some leaking several weeks later, which I went over in detail with one of their inspectors. Had a second visit for repairs in June 2017. STILL have water pouring in my basement in FOUR locations. For $17,000. Till this gets fixed for real, my review is negative five stars!

The work was done in March of 2017 and here it is June and I still have water coming in. The process goes like this, you call and inform them that you are still having issues. They put you on hold for 10-20 minutes until you are connected with the service department. The service department then informs you that they need to send out an inspector. They schedule that appointment several weeks later. The inspector comes and says we can do this, we can fix that...but all he does is schedules a "service" appointment.....30 DAYS LATER. Today was scheduled to be the 6th visit to my home from them, also the 6th time I have had to take off work. They gave me a window of 1-3pm. At 12:30pm they called to tell me they can't make it and will have to reschedule for next week. I had an appointment with a manager scheduled for June 14th, he never showed or even called.

It was certainly messy just to do that type of work. But it went well. I'm really glad I had the work done. There has been some small things that have needed to be taken. Are of since but they are very responsive and have always taken care of everything at no additional cost to my satisfaction.

I have no other option than to use this provider because of the insurance. So you have to pay them every year $75 on top of the work that they did. I should have done a little more homework before calling them. There are other companies that do the same work as what they did. It was like 40% less and they don't require warranty fees. I have a few friends at work that got the waterproofing done through them and they pay for $35. If I do not renew my warranty for $75 each year then they will not come out because it won't be covered. I think that is a bad strategy in this competitive market.

Great. No water in basement since installation

It went very good. They had to dig on the outside of the house as well as the inside. They dug trenches and put new grass seed in. I thought it went well overall.

Great! No water problems since you were here.

I've been waiting a while to write this review because - I keep having to have them come back, and honestly, I've been afraid to be honest since we still have these charlatans in our home. The initial work was done in November of 2014, and here it is July of 2016 and we are still having them out at our home re-doing work for ... I've honestly lost count of how many times. At one point, we called them to repair leaks in our basement, and when they left - they left us with a can of sealant in case we saw any additional leaks (so we could take care of it ourselves I guess) - I wish I was making that up. At this point, I'm waiting for some celebrity to jump out of the bushes because I'm on some ridiculous prank show. When you decide to have a project like this done - you accept certain things like: you're going to lose functionality of your basement while the work is being done/cement drying; they're going to have to dig around the outside of the house - so you're probably going to have to re-landscape your yard; and it's going to cost. But you don't expect to have to lose that basement functionality for 2 years, or to have to re-landscape MULTIPLE times because the crew that you hired is incompetent ( you went with a more expensive company because of that whole "you get what you pay for" thing) . And the service managers we've dealt with? Have done absolutely NOTHING to make us feel like they give a single (edited for propriety) *care about us as a paying customer. They offered us $150 discount on the INSURANCE (a monthly-paid service agreement) for our troubles. On a job that cost OVER $10,000. I could get more back by paying w/ a Capitol One credit card according to Samuel L Jackson. Please - just don't make the same mistake we made. Vet out another company to do the work - don't use Neverdry.

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I was told they couldn't do the work, until April, but they wound up starting within 2 weeks, which was good. they"completed" work 10 days ago. Wires were left hanging loose in garage and basement. Didn't remove all mold, even though I pointed certain areas out. Mud is stack across the foundation. They are still coming back to fix things I pointed out at the time of the job.

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Very happy with how the described what they would do and how they did it. Were fast and very clean. they were always helpful when we had questions. cleaned up nicely after themselves as well. had a couple issue that happened after they did there work. called them and they came within a couple days to fix the issue. only problem i had was we were getting an estimate and told them we were going to get another estimate from another company. the salesman then got pushy with what he was trying to sale us. was not very happy about that.

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