Nuwave Pool Service

"Dear [Member Name Removed], Our local family-owned and operated company values honesty, integrity and works hard to deliver the upmost quality and experience to each and every client. With over 30 years of pool experience and knowledge, we do our best to educate our customers on how pool equipment operates, basic maintenance and continual long-term maintenance that will keep pools operating correctly and efficiently. As we have discussed multiple times with you in person and over the phone over the last 3 years, we are truly sorry about the experience with your pool and the condition of your underground plumbing. Unfortunately there is no way for us, or any pool company, to know (or guarantee) what is going on underground when we service above ground plumbing or perform a standard pool closing. The first time we saw your pool and met you was on Sept 14, 2015 when you called and asked us to replace a value and a small piece of PVC piping. We completed the task correctly and in a timely manner. We also came back two additional times and replaced the PVC piping where it mysteriously cracked again, which is extremely rare and honestly in 30 years have never seen that happen 3 times in a row. While I was there the 3rd time, you also asked us to close your pool, which we did while you supervised and watched us blow out each line. We didn’t hear from you again until the beginning of 2017, almost 1.5 years later, when you insisted we pay you $2500 for your underground plumbing to be repaired. We have never admitted fault and we have always taken the time to talk to you on phone and in person, and explain the situation. Your response to us was that you would continue to write bad reviews on every online platform available until we paid you $2500(+), which you are clearly continuing to do. We love what we do and take great pride in the quality of our work and our standards of service. We are sorry you are still upset about this and wish you the best in your swimming pool maintenance."