Airmax Heating And Cooling
About us
Airmax services all makes and models of air conditioners,furnaces and geothermal. We accept visa, mastercard and discove. Our service call is always 50 dollars never an overtime rate. We offer 15% discount to veterans. OH LICENSE #46625
Business highlights
Services we offer
Service & repair all makes of air conditioners, furnaces & geothermal. Replacement & preventative maintenance.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
77% | ||
6% | ||
0% | ||
3% | ||
13% |
Update -- After talking with a family member who owns an out of state HVAC company we were a little concerned about the charges on our statement. Called AirMax to question one of the charges. Was not only told the charges were correct but that we could not compare charges with an out of state company as each state was completely different. The lady I talked too was not very professional and at times even rude. Did not appreciate her attitude -- she really lowered my impression of this company since we were very satisfied with the work done and the service tech who did the repair. Overall and Professional would have been an "A" if it were not for the follow-up call.
On Thursday, I called and left a message and got a call back on Friday. The lady at AirMax said that the wrong part had been ordered. She made some comment about it not being their fault and they would call when it came in. Another week went by - again phone messages were exchanged. When I talked to the lady at AirMax she said they had just gotten the part but couldn't get me on the schedule until the following Tuesday between 9 - 11. I did not get confirmation the day before, so I called the morning of the appointment and left a message asking them to please confirm that they were coming this morning. Two hours later, I called and left another message (all voice mail). After they did not show up by noon - I called the home warranty company. He called AirMax and got the lady on the phone. He had us all on the phone at the same time. The lady, Joey (I found out her name) explained that she had listened to my message and was trying to figure out how to get someone out to make the repair. When I told her how frustrated I was and that she really should have called me to let me know there was a problem with the schedule, she began yelling at me. She said that it was not her fault. They had computer issues over the weekend and my appointment was not on the calendar. She also said that since she had not gotten to work until 11:30 - it was not her fault that I had not had my phone calls returned and if I wanted her to take care of getting someone out today, I needed to quit talking and listen to her.
She said she would have someone come by the end of the day - and literally, at 6pm, he showed up and got the part installed. Both of the technicians who came out were friendly and seemed to do a great job. But the customer service was awful and we wound up being without a furnace and air conditioning for 21 days. Had she allowed me 2 minutes to vent about the scheduling issues, the wrong part being ordered and the length of time it had taken to get someone out - and just said, I'm so sorry - I will take care of it today....it would have gone a long way!
BTW, the technician said that this company worked with two of the largest home warranty companies in the area and they were always backed up.
My wife and I are currently saving up and making preparations to have Robert from AirMax come out and install during 3rd quarter of next year, 2014.
I couldn't be more pleased. Once again my family and I were well-served by Robert and his invaluable staff at AirMax Heating and Cooling. I'll never go anywhere else and frequently find myself asking people if they need any AC repair work done-- just in case :-)
My advise: You NEED this company's phone number - put them on speed dial for your next HVAC emergency!
Robert suggested a HVAC UV light to help control any pet dander, bacteria and viruses. Very nice of them considering we have asthma, allergy and sinus issues. Highly recommended company.
Side note: ask your home warranty company to work directly with this company vs any others.
Licensing
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