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Stewart's TV and Appliance
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Home Theater Wiring - Install, Repair or Conceal,
About us
We are a family owned and operated Appliance and television store with our own, in house service department. Originated in 1946 by Dick Stewart in 1946, Stewart's TV and Appliance has been at the same location in Elyria, Ohio. Owned and operated by some of the 2nd generation members of the Stewart Family, they attribute their loyal customer base to carrying on the legacy of their Dad, Dick Stewart's belief in giving everyone who walks through their door, friendly, personal service. With an in house service department, Stewart's can service your products when you need it. The technicians and sales staff, are experienced and ready to take care of you. With more to offer than the "big box stores", Stewart's has an amazingly wide selection of major appliances and electronics from which to choose. Make your appliance selection from major brands such as, Electrolux, Frigidaire, KitchenAid, Whirlpool, Maytag, GE, Bosch, Fisher & Paykel, Wolf, SubZero and others. Television and audio brands include the latest technology from LG, Samsung, and Sony. Stewart's also has a wide selection of grills and accessories. They carry Weber and Broil King, as well as Kamado Joe Ceramic cooking systems.
Business highlights
79 years of experience
Services we offer
Amana, Electrolux, GE, KitchenAid, Maytag, Speed Queen, Stewart's TV & Appliance offers in-home service for every appliance we sell. When you buy an appliance from Stewart's TV & Appliance, Weber, Whirlpool, and LG. Trying to fix your own appliance? We carry parts for all of these brands also. Call our toll-free number 1-800-589-6532 and ask for our service department. Just make sure you have your make and model or a part number and we can see if it is available., courteous service by factory-trained service technicians. We supply our repair service to our customers within a 25 mile radius. If you purchased here and are out of the 25 mile area, we will back it with prompt, we will refer you to another company for repairs. Warranty repairs are free and out-of-warranty service charges are reasonably priced. Some of the major brands we carry and service include Frigidaire
Accepted Payment Methods
- CreditCard
Reviews
4.617 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 6% | ||
| 6% | ||
| 6% | ||
| 0% |
Showing 1-17 of 17 reviews
Colleen M.
Mar 2017
It was so refreshing to experience excellent customer service. Imagine the customer being treated like a customer in today's world. It was so retro '60's, when a merchant was thankful and worked for your business. I have since told anyone interested in purchasing appliances to definitely shop and consider Stewart's.
Response from Stewart's TV and Appliance
"Thank you [Member Name Removed]! We appreciate your kind words and your business!"
Raymond G.
Jan 2016
Very professional and timely. Came out quickly to assess why our refrigerator had stopped cooling. Ordered the part and promptly replaced it, just a few days later. We are completely satisfied with their service, and will gladly use them again.
Response from Stewart's TV and Appliance
"Thank you for your recent review of our business! We appreciate your business and value you as a loyal customer! We look forward to helping you out with your future appliance and television needs. Thank you again, The Stewart Family"
Kitty D.
Oct 2014
It was good. They were fast and accurate! It hasn't broken since.
Virginia N.
Oct 2014
The selection was okay. I was surprised that Kitchen Aid didn't offer a better quality under the counter refrigerator/freezer. It makes a loud sound once it was installed. It was actually stated in the Kitchen Aid booklet that it would make a sound so it's not a factory error. They did come out and replace the fan, although it still has a very high ringing sound. Neither Kitchen Aid or Stewarts will take the product back.
Cynthia B.
Oct 2014
They had good selection and brands to choose from. I was pleased with the salesman because they were able to accommodate me and deliver several things at once, but the delivery man nicked the walls when bringing in the items. I was completely happy up until the items were delivered although the quality of the actually appliances was good.
Patricia K.
Oct 2014
unknown
Response from Stewart's TV and Appliance
"Thank you for your Angie's list review! We appreciate your business and look forward to seeing you in the future!"
Louis S.
Jul 2013
Let's turn back the time when purchases were made at a small family-owned store. That's what it's like to shop at Stewart's in Elyria. Excellent prices and selection. But what Stewart's absolutely excels at is superb customer service, a commodity lacking at big box stores. They addressed my problem swiftly and solved not only my short-term problem, but promised a fix that would address the problem long-term as well.
Lynn M.
May 2013
Frigidaire double wall oven installed in April 2012. First used the self cleaning feature in June 2012. After that the top oven would take forever to get to temperature, and could not hold temperature after reaching it. We had technicians here 4 times over the year to try and fix it. Control panel was replaced twice, and other solutions tried. Finally in April I called again to say it was still not working properly, and the service person on the phone left me a message that I was probably not using a proper tool to measure whether it was holding temperature or not. I insisted that it was not working properly and they sent out another technician who found that the plastic connector to the bottom element of the top oven had burned out badly - probably when I first used the self cleaning feature in June 2012. He replaced it and the oven has worked fine since. So for almost a year I had no heat from the bottom element, and I was told by Stewarts that it was me using the wrong tool to measure, not the oven! The technicians who tried to fix it before were very nice, but I was very unhappy that the service department was putting the problem on me and not the oven! Since then I have heard nothing from Stewarts - no apology for my dealing with this problem for almost a year. Update: I have since received a note of apology from Stewart's with gift cards. Oven still working fine :)
Response from Stewart's TV and Appliance
"Dear (deleted member name), We apologize for the situation regarding your wall oven repairs. It was not our service department’s intention to put the problem on you. Since then, the first technician’s thermometer has been replaced and he was unaware that it was not working correctly. The actual part that needed correction from the beginning is something our technicians would normally not be looking for, and an unfortunate fluke. We feel badly that this happened to you and hope that you will accept our apology. We value your patronage and would like to make this up to you. You will receive a $50 gift card by mail and we hope you will reconsider shopping with us. Once again, we are very sorry for your inconvenience and our misdiagnosis of your oven. Sincerely, Nancy Stewart Service Department Manager"
BETTY K.
Nov 2012
They are very reliable. They take care of servicing, whatever they sell too, so they are reliable. I had a warranty through them for a five year warranty for the refrigerator.
Response from Stewart's TV and Appliance
"Dear Member, Thank you for taking the time to give us the great feedback. We appreciate your business. I will pass on your kind words to Eric your salesperson and the delivery guys too. Thank you, Ed Stewart"
Robert T.
Jun 2012
We had problems with the range. It was still under warranty and they repaired it at no charge. I would really recommend them.
Response from Stewart's TV and Appliance
"Dear Member, We are pleased that we were able to repair this for you. We are sorry for your inconvenience and we appreciate your understanding that appliances do break sometimes. Thank you, Ed Stewart"
Robert T.
Feb 2012
They took the old one out and plugged the new one in they were probably only here about a half hour. They were real good I would recommend them. they have a big showroom and the salesman was nice.
Response from Stewart's TV and Appliance
"Member, Thank you for taking the time to give us the great feedback. We appreciate your business. I will pass on your kind words to Mike your salesperson and the delivery guys too. Thank you, Ed Stewart"
MONICA W.
Feb 2011
I got the best stove I could get. They are a family owned company and they do their own repair work. They have been in business for a long time. The salesman that sold me the stove explained to me why I shouldn’t get a different stove, and he showed me another one that was last year’s model. He saved me some money that way. He showed me all of the features and it was exactly what I wanted. One reason why I use them is because I'm a widow and I don't have anyone to fix things; they have a good reputation for coming out and doing their own repair work.
Response from Stewart's TV and Appliance
"Thank you for your positive feed back. We appreciate your business and kind words."
JOHN W.
Jul 2010
It was very hot at the time and my Living room window air conditioner was going bad. I had a casement type and only one other store had the type and size I needed. I decided to buy it here as it was local and I have bought products here before and I was satisfied.The price was reasonable. You can also drop off your old air conditioner with them for disposal. It was a satisfying experience.
Response from Stewart's TV and Appliance
"Thank you for your purchase and feedback. It is always good to hear positive feed back"
Liza H.
May 2010
We called for a service appointment, and the scheduler was very clear about their prices and policies. They set up an appointment for the next week. The serviceman showed up during the appointed time window, inspected the microwave, and corrected the problem. The door button is working correctly now (we waited a week or so before submitting the report, just in case), and we are happy with the outcome. We appreciate that they do not charge more than their regular hourly rate for a follow-up visit if they need to order parts (in contrast to the larger first-visit fee), but it would be nice to have the option to pre-order possibly needed parts, at our own expense, in case a second visit would be inconvenient to schedule.
Response from Stewart's TV and Appliance
"Member, Thank you for your positive feed back. Your comment about pre ordering parts has been taken back to the service department. Not only is it inconvenient for you but it is also inefficient for us as well. Thank you, Ed Stewart"
PEGGY H.
May 2008
They where very friendly. They where very helpful when I had gone there to get the washer. They had set up a time to come over and put the new washer in and they took the old washer out.
Response from Stewart's TV and Appliance
"Thank you for allowing us to serve you. We appreciate your business."
BILL T.
Aug 2007
They are very knowledgeable, friendly and honest. I felt very confident in them and I would definitely go back.
Response from Stewart's TV and Appliance
"We appreciate you letting us serve you and take pride in the knowledge that we can offer you. Your comments will definately be relayed back to your sales person. Thank you"
JOYCE B.
Mar 2007
Salesman, Scott Haag, was very knowledgeable about each of the brands. He was not a high pressure-type salesman. We had researched with Consumer Report's the energy/repair ratings for each appliance before arriving in the store. Mr. Stewart gave a very fair discount on our total purchase. The appliances were delivered timely. All of the old appliances were hauled away. The installer ran into difficulty installing the microwave over the range (he could not drill through the wall to install the electrical box.) However, that was no fault of his. Thus, we will research Angie's List for a competent electrician to finish the job.
Response from Stewart's TV and Appliance
"Stewart's appreciates your business. We hope we can serve you again. We are always trying to let people know about our knowledge, our services and the fact that we are local family owned business. We will keep trying."
Licensing
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FAQ
Stewart's TV and Appliance is currently rated 4.6 overall out of 5.
Stewart's TV and Appliance accepts the following forms of payment: CreditCard
No, Stewart's TV and Appliance does not offer free project estimates.
No, Stewart's TV and Appliance does not offer eco-friendly accreditations.
No, Stewart's TV and Appliance does not offer a senior discount.
No, Stewart's TV and Appliance does not offer emergency services.
No, Stewart's TV and Appliance does not offer warranties.