Elyria Fence Inc
About us
See website for additional service areas.
Business highlights
93 years of experience
Services we offer
Residential and commercial fences, chain link, electrically operated gates, fencing, porch railing & paddock., railings, split rail, vinyl, wood
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.375 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 13% | ||
| 7% | ||
| 3% | ||
| 8% |
Showing 1-25 of 75 reviews
Jim B.
Oct 2018
Elyria Fence was great to work with from start to finish. More expensive that other quotes and a longer wait, but well worth that for the quality of materials, design and installation. Greg Hebble is very professional and easy to work with. He came out promptly for an estimate in late June. Due to high demand over the summer season, the fence was completed in early October. We increased the scope of work over the phone as two adjoining neighbors agreed to extend the fence into their yards. The removal of old cedar and chain link fence was done very quickly by Efram, and he installed the new pressure treated posts extremely accurately . About a week later, a team of three, Brian, Colleen and Matt crafted the fence sections and gate and installed them with great precision and an eye for detail. Sections were attached to posts with screws instead of nails. They even crafted small attractive cedar sections to fill in gaps to an existing metal post and a telephone pole. The area was left clean. All three neighbors are very pleased with the result. I provided the fence post caps and staining from different sources. Finally, Greg returned to the site to verify the final scope of the project and make a modest downward adjustment on the price. Honesty, integrity and high quality work were worth the higher price.
Richard S.
Apr 2018
They were several months late on the installation. After they were finished I had a horrible mess with mud all over my decking. The caps on the posts were crooked. I complained twice and they did absolutely nothing about it. Not even a phone call.
SUSAN Z.
Feb 2018
It went fine. The installers were great. I didn't get to see the railings ahead of time, I wish I would have. They are larger than I anticipated. There were adjustments after the original plan was made and they were very accommodating and patient. The installation was on time and they came back the next day to finish. They cleaned up after themselves and were neat and tidy. The railings are very sturdy. I would recommend their service.
Response from Elyria Fence Inc
"Thank you so much for your business! We are thrilled to hear how happy you are with the product and the crew. We will be sure to pass along your kind words to the crew. I also apologize that the salesman did not encourage you to visit our showroom. We have all of the railings on display, and you may have found that to be helpful during the decision making process. Thank you again, and if you have any additional questions or need further assistance please do not hesitate to reach out!"
ERWIN O.
Oct 2017
Crew did excellent work. Left job site clean and orderly each day. Would definitely recommend them.
Response from Elyria Fence Inc
"Thank you so much for your business, and kind review! If we can be of assistance in the future please do not hesitate to contact us."
Sonja R.
Jul 2017
The whole project went very well, from the initial consultation to the final installation. Every time I emailed the company, they responded within 24 hours. All of the crew members who performed the work were professional, friendly, and courteous. After the installation, I had a couple of minor things that needed to be corrected. I contacted the company, and they came out within 48 hours to make the corrections.
Response from Elyria Fence Inc
"Thank you so much for business and kind review! We also appreciate your patience as you waited for your install! We realize that this time of year can be frustrating for our customers. Our waiting list is definitely long! We are so grateful to your patience and kindness as you waited for your fence! If there is anything you need in the future please let us know. Enjoy your fence :)"
GLENN B.
Sep 2016
They were wonderful and they did a very good job. We did have a few issues when they were done but they came right out and fixed them. I would suggest other members to use this company. They were easy to work with and willing to customize the fence to our design. Lots of good suggestions. I would use them again.
Response from Elyria Fence Inc
"Thank you so much for your business and kind words! If we can be of further assistance in the future please let us know!"
Linda P.
Sep 2016
Elyria Fence did a good job. They had promised it would be done by Friday but it was not completed until Tuesday. When the installers left they also left the gates wide open which, had I not checked immediately, could have been bad as my dogs could have gotten loose. Other than that I had no complaints.
Response from Elyria Fence Inc
"Thank you very much for your business! We appreciate your patience during the installation process. Spring and summer are our busiest time of the year. We do take our customers in order of sale date as it is the only diplomatic and fair way to handle the order that installs move in. I'm sorry that we were not able to meet your expectations on schedule. It is always tricky when we are dealing with the 4th of July. We do not have our employees working on the 4th, and many (despite it being our busy season) do use their vacation days during holidays. We were a couple of days past when we had told you we were hoping to finish by. It appears you were completed though on July 5th just after the holiday. Thank you again for your patience and understanding as we worked through installing through a holiday."
Matthew M.
Aug 2016
Ordered a gate to be installed and paid my down payment requires on 5/28. I was quoted 7 weeks lead time, I asked if it could be sooner and even offered to pay more to expidiate it sooner because my wife would be in labor a week before that and we wanted it installed. They said they could not do that but they (mike piazza) will make sure it's installed in 7 weeks. So fast forward to today 8/19 and I still have no gate. It's now entering 13 weeks and I can't even get a call from this company to let me know where my job stands. So I called and finally got an answer, they were coming today to set the post and the gate would be finished a few days after. Guess what... the appointment to set my posts was canceled and now they are supposed to install Monday. I won't hold you breath, but it's my last Stand, if it is not started Monday I'm cancelling my order. I rather wait another 7 weeks from a reputable company than another week for this disgrace company. 0 integrity, 0 customer service and I can only expect horrible product ***** update****** So I called to cancel and after spending 15 mins on the phone with a lady who was completely unhelpful I was assured the gate would be started tomorrow. So I decided to wait till tomorrow before I cancelled and to my surprise they actually came out and started the gate by installing the posts. 1 week after the post were installed they showed up to complete the gate which I was super excited for it to finally be finished... I think you know what is coming next.... the gate was installed and seems to be good quality, BUT it was not the gate we agreed to be installed, it was similar in look but yet so far away from the design we ordered. So now I have to wait another some odd weeks before they come back to give me the gate I ordered. It has been 1 thing after another with elyria fence, I thought I was choosing a reputable company with a good name but it has been far from it. If you are looking for a fence and gate company I recommend you look anywhere else to save the headache
Response from Elyria Fence Inc
"We do not have a job under the name of [Member Name Removed]. I am assuming your review is actually for a customer we worked for last year in [Redacted] under the name of [Redacted]. This particular customer has posted this exact same review all over the internet, and this sounds like the exact same story. I assume this is just a repeat. I am sorry that we were not able to rush your job ahead of other work that had waited longer than your job. We do take all the jobs in order by sale date. It is the only fair and diplomatic way of handling everyone that is waiting for their install. The salesman that handled your order is no longer with this company. You are correct, he put the incorrect style of gate on the contract that you had signed. We of course built the gate that you wanted once we realized the salesman had made the error. We additionally built quite a bit of extra and very detailed fencing that was above and beyond what we were contracted to install. We were also very patient as we waited several months to receive payment after all of the work was completed. Thank you for your business, and I'm sorry that you felt the need to review your gate and our work negatively."
Jeanne L.
Jun 2016
unknown
Response from Elyria Fence Inc
"Thank you so much for your business, and kind review! If you need anything in the future please let us know!"
Christine C.
Feb 2016
unknown
Response from Elyria Fence Inc
"Thank you Ms. [Member Name Removed] for your review. We have searched our accounting system back for several decades and also our databases. We do not see you listed as a previous customer. I apologize that you felt we were a "C" rating. We would be happy to address the issues, but we cannot confirm that you were customer of ours. Feel free to contact us, and let us know."
Jennifer P.
Feb 2016
.
Response from Elyria Fence Inc
"Thank you Ms. [Member Name Removed] for your kind review and your business. Please let us know if there is anything further we can do for you!"
Martin K.
Dec 2015
unknown
Response from Elyria Fence Inc
"Thank you Mr. [Member Name Removed] for the kind review and the business!"
Paul W.
Nov 2015
unknown
Response from Elyria Fence Inc
"Thank you Mr. [Member Name Removed] for you business in 2013 and 2010. Looks like we did some repair work to the split rail fence in your yard. We appreciate your continued business, and if there is anything you need in the future please let us know."
Judith B.
Aug 2015
unknown
Response from Elyria Fence Inc
"Thank you [Member name removed] for your business and kind review! Please let us know if you need any additional work in the future!"
Vicki S.
May 2015
unknown
Response from Elyria Fence Inc
"Thank you Ms. [Member name removed] for your business, and kind review! If you ever need anything in the future, please let us know. Sincerely, Heather Amato Elyria Fence Inc."
Debra L.
May 2015
From the beginning things went extremely well. We worked with Greg and he answered every question or concern that we had. Shortly after signing the contract we received an email from them explaining every step of the process. They called us every time someone was coming out so that we were not caught off guard. They were patient with us as we had to go out of town during the process. We called and explained things to them and they rearranged their schedule. The end product is exactly what we wanted.
Could not have envisioned a smoother process.
Response from Elyria Fence Inc
"Thank you so much [Member names removed] for your kind words and business! If you ever need any additional assistance or work, please do not hesitate to contact us! Sincerely, Heather Amato Elyria Fence Inc."
Jonathan P.
Sep 2014
They were gentleman who installed my railing. It was $82 an hour and he did a great great job.
Response from Elyria Fence Inc
"Thank you so much [member name removed] for the business! We truly appreciate it! Feel free to post photos of your project on Facebook. The crews love to see the pictures and reviews."
GAIL D.
Jun 2014
The installers came in 2 steps. They replaced the fence posts in one trip and two weeks later, they came and reattached the fence panels and the gate latches. Both installers were great and very professional. Ed, the second installer had a few good tips for making things last longer and was quite customer service oriented. They did a great job.
Response from Elyria Fence Inc
"Thank you (Member name removed) for the business, and kind words! I will be sure to pass the compliments onto Ed. He, like most of our installers, has been with us for many, many years. They all love hearing the positive reviews - especially when they're mentioned by name! Thank you again for the business, and please let us know if you need anything in the future!"
Mary E.
Jun 2014
The installers came when scheduled, however, I was not pleased by the dirt mounds left around the posts - I was told the "mounds" would settle and disappear by Spring, which it looked as though it did settle.
Response from Elyria Fence Inc
"Thank you [removed member name] for your business. I apologize for the inconvenience of dealing with the dirt mounts, and I'm glad to hear they spread out a bit. We do offer to remove the dirt, and generally it's indicated on the contract whether we're to leave the dirt or remove it. That is what the crews work off of during the installation, and I'm sorry that the contract did not indicate to remove the dirt. Thank you again for your business, and if you need anything additional in the future please do not hesitate to contact us."
Timothy C.
Apr 2014
unknown
Response from Elyria Fence Inc
"Thank you so much for the business. You're right, the winter hit early and lasted forever! We typically are able to work year around, but unfortunately this winter we lost nearly two full months due to weather. We've never seen that in 82 years of being in business, and I hope we never see it again!! I apologize that there was a delay in tending to the repair for you. Believe me - we would have rather been working than sitting inside watching the snow fall and the temperatures drop! Thank you again for your business, and I'm so happy that you're pleased with our work."
SALLY M.
Feb 2014
They were excellent! I thought it was a fair price considering the quality of work that they did and the size of the fencing area. I checked out 3 different companies and they were the most professional, their materials were of good quality, their follow up was very good, and any complaints or questions that I had they took care in a timely manner. Their price was fair. It was an acceptable price. It was not the cheapest that I got bids for, but it was worth what I got. Outdoor work does require a weather cooperation so there were some delays with that and from the original start date it was about 10 weeks so I was not happy about that, but once it was started it was done very promptly. This was the second time I used them. I have another fence that they matched to others because they do touch each other at one corner years ago. I would use them again and again. I highly recommend them.
Response from Elyria Fence Inc
"Thank you so much [member name removed] for the business! We sincerely appreciate your kind review of our work. Our company is very proud of all of our carpenters, and it's always nice to be able to pass along the compliments to them. Our company would be nothing if it were not for the skill of our installers. Thank you again for the business, and if we have can be of further service to you please let us know!"
Melissa A.
Jan 2014
"How'd it go?" :) Welllll....
Let me first say that everything that Elyria Fence did they did with quality materials and professionalism. Mike came out right away to do the quote and 2 other times at my request to talk to my neighbors so that he could confirm with them the placement of the fence and get the thumbs up from them. He actually came out again for one of the neighbors who was still not convinced he would like my new fence. This was very important to me because I could tell early on that one neighbor was not pleased at all when he heard I was putting a fence up for my new puppy. Mike completely went above and beyond and was extremely professional. However, please read this carefully and learn from my mistake: I had one tree that I needed to move because if I did not , the fence would be on their property line by 2 inches. The neighbor, putting on a false face apparently said, "What is a couple inches". So Mike, using string, showed my neighbor where the fence would go and he gave it the green light. I don't care what you have to move or do, but even if you seemingly have the nicest neighbor in the world, do not agree to it! The guys came out and I pitched in and helped them trim back some of my hedges to ensure this fence was on our property as much as possible, even though the neighbor agreed to "a couple inches over, no problem". (Neighbor still with eyes like thunder, ready to blow at any moment leering and watching us) The posts went in when I was at work and what did I come home to??? Well, lets just say I was so upset because his wife started berating me about the fence. Never mind I was even closer that agreed on with her husband. I was so stunned, all I could say was I did not appreciate the tone (nor the fact that I went through so much pain keeping them involved with the project just to deal with that attitude and to call Elyria Fence themselves.) So they did. I called Elyria Fence and apologized for the trouble and they did not charge me for having to redo it even though they had the confirmation of the original placement from the neighbor. In fact, I did not have to deal with the neighbor at all from that point.
So, almost a year later, I am still dealing with my neighbor trying to "make a point" by parking in front of our house, pulling into our driveway, throwing branches on our lawn, blowing dirt through our fence, standing on our front lawn, creepily staring at us from his deck over the fence, bad mouthing about us to our neighbors all because of what??? That's right...2 inches in the length of 5 feet of fence that they agreed on. So, I don't care how wonderful your neighbor is, just stay on your property line.
So you can't choose your neighbors, but you can choose who builds your privacy fence, and this is one is just beautiful! We are going to use them again for a trellis. Top workmanship and the best crew around.
******************
Update: Due to the terrible snow storms and ice this winter, we had some shifting of our gate. Elyria Fence came right out and fixed it perfectly. They are a company you can count on to be there even after the job is done. Note in the picture how the gate is perfectly even! Thanks Guys, you're the best!! 2/19/2014
Let me first say that everything that Elyria Fence did they did with quality materials and professionalism. Mike came out right away to do the quote and 2 other times at my request to talk to my neighbors so that he could confirm with them the placement of the fence and get the thumbs up from them. He actually came out again for one of the neighbors who was still not convinced he would like my new fence. This was very important to me because I could tell early on that one neighbor was not pleased at all when he heard I was putting a fence up for my new puppy. Mike completely went above and beyond and was extremely professional. However, please read this carefully and learn from my mistake: I had one tree that I needed to move because if I did not , the fence would be on their property line by 2 inches. The neighbor, putting on a false face apparently said, "What is a couple inches". So Mike, using string, showed my neighbor where the fence would go and he gave it the green light. I don't care what you have to move or do, but even if you seemingly have the nicest neighbor in the world, do not agree to it! The guys came out and I pitched in and helped them trim back some of my hedges to ensure this fence was on our property as much as possible, even though the neighbor agreed to "a couple inches over, no problem". (Neighbor still with eyes like thunder, ready to blow at any moment leering and watching us) The posts went in when I was at work and what did I come home to??? Well, lets just say I was so upset because his wife started berating me about the fence. Never mind I was even closer that agreed on with her husband. I was so stunned, all I could say was I did not appreciate the tone (nor the fact that I went through so much pain keeping them involved with the project just to deal with that attitude and to call Elyria Fence themselves.) So they did. I called Elyria Fence and apologized for the trouble and they did not charge me for having to redo it even though they had the confirmation of the original placement from the neighbor. In fact, I did not have to deal with the neighbor at all from that point.
So, almost a year later, I am still dealing with my neighbor trying to "make a point" by parking in front of our house, pulling into our driveway, throwing branches on our lawn, blowing dirt through our fence, standing on our front lawn, creepily staring at us from his deck over the fence, bad mouthing about us to our neighbors all because of what??? That's right...2 inches in the length of 5 feet of fence that they agreed on. So, I don't care how wonderful your neighbor is, just stay on your property line.
So you can't choose your neighbors, but you can choose who builds your privacy fence, and this is one is just beautiful! We are going to use them again for a trellis. Top workmanship and the best crew around.
******************
Update: Due to the terrible snow storms and ice this winter, we had some shifting of our gate. Elyria Fence came right out and fixed it perfectly. They are a company you can count on to be there even after the job is done. Note in the picture how the gate is perfectly even! Thanks Guys, you're the best!! 2/19/2014
Response from Elyria Fence Inc
"Thank you so much for the previous business, and positive review! We're thrilled to hear that you're happy with your fence, and we are looking forward to assisting you with your trellis!"
Ralph F.
Jan 2014
They did the job better than I had hoped for.
Response from Elyria Fence Inc
"Thank you Mr. [member name removed] for the business, and taking time to review our work! We look forward to assisting you in the future if the need arises."
CONSTANCE M.
Oct 2013
The company has very nice people working there but they don't have a lot of help from what I can see. They sent young men just out of carpentry school and there is no one doing any quality control of the work or the quality of the cedar they bring to your home.
I had them back a number of times, I did make a change to the gate and paid additional. The wood is hit or miss. There were warped crosspieces that had to be replaced and knots where some have already fallen out and there is a hole. The design I have came with some pointed sides wacked off in the cutting and still put up. It was a nightmare. If only they spent a bit more time and gave me more suggestions and price options as I didn't know anything about fences or gates.
I have to live with this. The wood is now turning an attractive grey shade and that is good. If anyone is using them, please make sure you check the wood, if you are putting up a wood fence, and do shopping for pricing also. My situation may be unique but it's good to do homework when doing a major job like mine. I feel bad about this as the workers and staff were very polite and came when I found an issue.
I had them back a number of times, I did make a change to the gate and paid additional. The wood is hit or miss. There were warped crosspieces that had to be replaced and knots where some have already fallen out and there is a hole. The design I have came with some pointed sides wacked off in the cutting and still put up. It was a nightmare. If only they spent a bit more time and gave me more suggestions and price options as I didn't know anything about fences or gates.
I have to live with this. The wood is now turning an attractive grey shade and that is good. If anyone is using them, please make sure you check the wood, if you are putting up a wood fence, and do shopping for pricing also. My situation may be unique but it's good to do homework when doing a major job like mine. I feel bad about this as the workers and staff were very polite and came when I found an issue.
AMY K.
Oct 2013
They are not very timely and not very responsive. They did come back because the fence was very rough. The wood was splintered and was supposed to be rough swan wood, but we have not seen rough sawn like that. We got a rough swan because our neighbor got it. This was like splintered wood. It was awful with nail holes on it and it was around $15000 worth of fence. Now where the latch is it is not working properly and we asked them to come back. They said they would come back and even last week they said they would come back but we have not heard from them. We just wanted to get at least where the gate is fixed. They did come back and fixed all the nails holes that were open. For the expensive job that it was, it was not expensive quality. They are not very timely and not very responsive. Price wise if we were getting the quality for the price we paid we would not have minded it. We also had a problem because apparently the posts were higher than the City would allow. We asked them to get a permit to do it the right way. They should have taken care of that not we get harassed by the City.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Elyria Fence Inc is currently rated 4.3 overall out of 5.
Elyria Fence Inc accepts the following forms of payment: CreditCard
Yes, Elyria Fence Inc offers free project estimates.
No, Elyria Fence Inc does not offer eco-friendly accreditations.
No, Elyria Fence Inc does not offer a senior discount.
No, Elyria Fence Inc does not offer emergency services.
No, Elyria Fence Inc does not offer warranties.