Ram Jack Ohio

TLDR: Avoid at ALL costs. We engaged with RamJack to get a quote for the foundation repair at a rental property of ours. We received a quote, and roughly a month later (on 7/25) after having closed on the property, we executed the quote through their online portal. A day or two later, I received a voicemail from Kim at their office asking how I wanted to pay the deposit (just shy of $6,500). After a few rounds of phone tag, we were able to pay the deposit via card with a 1.5% fee for the card transaction. At that time, Kim relayed that they would be in touch "soon" regarding scheduling the work. After a few weeks, I reached back out to their office and was told that the work would begin in "late September or early October" as they had a few larger jobs in the queue that needed to be completed before they could start ours. On October 27 - after unsuccessfully reaching out through their website - I tracked down a personal email address via their dormant company Facebook page and contacted the owner of the company by email. I referenced our contract number and the cancellation clause in the quote turned agreement and requested to cancel our contract and an update on the timeline for returning our deposit. Later that day, the owner responded claiming that he was not aware of our project and requested the address. I shared the contract, the address, and the dates that the contract was signed and when I spoke with his office staff. On 10/28 he called me while I was in the middle of a work meeting, so my husband took the call. The owner (Skip) proceeded to give my husband a song and dance about our contract not matching the name in their system and a disorganized office staff and that was why our project had not been included on their schedule. He concluded by saying he would go to the house "today" and be ready to start the project "on Monday". In fact, he did go to the house on 10/28 because we received a message from our tenant asking why he was there. On the call, my husband reiterated that we were canceling the contract and wanted our funds back. Skip confirmed that he would get us the money "ASAP" and requested we text him our address so he could "drop off the check tomorrow". On 11/1, my husband followed up to receive a timeline for the refund with no response. On 11/2, I followed up and indicated that if we did not receive the funds in a timely manner we would be forced to go through a Legal route. Skip immediately responded in an inappropriate manner and clearly took an aggressive defensive position. Throughout the remainder of the day he sent condescending text messages including stating that his holding our deposit and not refunding it was "your problems are not my problems." We finally received a check in our mailbox - hand delivered - on 11/9. Upon depositing the check at our bank on 11/14 (delayed due to the Veteran's Day holiday bank closure) we assumed that the issue was closed. As of today, 11/16, the check has bounced. Not only do we not have our deposit returned (nor the % fee charged to process it by credit card) but now we will also incur fees with our bank for depositing a bad check. Upon notifying Skip that the check bounced his entire response was "there's money in the account." Clearly, we will end up going the Legal route at this point which will only result in us spending even more money to try to get our money back.

There are still wide cracks outside and still a large gap in the living room. Left all our shrubbery and small tree in a big pile on our front yard for us to remove. When they put the dirt back in our front bed it was up to the window until I complained then they took some out. Left our driveway a mud pit. Basically ruined our floors. Had to come back because they smashed our heating ducts. When they came back and fixed them they left two more huge patches of cemented up holes. They even used our trash bags because they forgot to bring some!

Arrived as scheduled and reviewed the work I wanted done as part of the deal.  That work was performed expeditiously.  He also looked at another problem in the basement wall and advised on it.   Told me what I could do and what not to do; also gave me a price quote on his doing the work.  I was most pleased with the service provided and the advice.  

He did a good job evaluating and doing the inspection but never got back with a full quote for the job.

They went beyond my expectation and tore down a porch for us for no additional cost. They did an excellent job in a timely manner.

Because of the harsh winter and especially heavy snow loads, our home suffered from a sunken foundation beneath a load-bearing wall in the interior of our home.  This condition manifested itself with cracked drywall, sloping floors, and interior doors that would not close.  We invited 5 contractors to provide an assessment and estimate.  Two of the 5 contractors declined to provide an estimate, because they didn't feel the work aligned with their capabilities.  For the other 3 contractors, we obtained estimates.  Since these estimates were all surprisingly close to each other (within $1000), because of both good reviews on Angie's List, and an extremely professional/knowledgeable Sales Rep (Jack Kline), we selected "Ram Jack Ohio" to do the work for us.  
Before I continue with the review, let me state up front that if you find yourself needing to have your foundation re-leveled and reinforced in a home that has a slab foundation, that you should expect the job (regardless of who is doing it)  to be dirty, noisy, and very expensive.  Prepare for this mentally ahead of time, and the experience might be less stressful on you and your family.
Now for the review.  As already mentioned, the "Ram Jack Ohio" Sales Rep was extremely professional and knowledgeable.  I can't say enough good things about him, and I definitely can't say the same for all the other contractors that provided us with an assessment/estimate (one in particular was a disgrace to the sales profession).  The "Ram Jack Ohio" Sales Rep made 2 visits to our home before we signed the contract, and both times he was punctual and clearly explained what was going to be involved in the process.  He visited a 3rd time when it was time for the work to begin, so that he could share his assessment with the contractors.
Despite this being a noisy, dirty job, the "Ram Jack Ohio" contractors did a very thorough job of keeping the dust & dirt contained to the work area, and they cleaned up at the end of each day.  My strong suggestion to you as a homeowner, is to cover any belongings that remain in or near the work area as thoroughly as possible, because concrete dust has a way of getting onto any surface that isn't covered, or into any drawer that isn't sealed.  
The contractors were very polite, friendly, hard-working, and professional throughout the job.  The only negative comment I have is that start/end times seem to be rather arbitrary, and workdays were anywhere between 3 hours to 8 hours.  I suspect they were working on other jobs at the same time as mine, and if I could do this over again I would have stipulated a full crew working full time until my job was done.  As it was, I was quoted a 1-week job that actually took a full 3-week to complete. Some of the delay was due to unexpected job conditions, but I feel the majority of the delay was within their control.
The end result is that "Ram Jack Ohio" successfully fixed our problem - everything is level now, and we now have a foundation that will maintain its integrity for many years.  Though I hated spending my money on something like this, I feel that it was spent wisely given our circumstances, and that the future generations of owners who live in our home will benefit from us taking care of this problem "the right way".

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The service turned out poorly. They came out, looked at my place and talked with me a bit. They never ended up doing anything and I never was presented the plan I had purchased with the deal. The technician was pleasant, however.

unknown

It worked out pretty well. I asked them to do the job but they did not give me the charge for the estimate. They take a lot of time but the quality was just fine.

It went very well.  The repair seems to have worked.  Both gentlemen here were very professional and friendly.

This went very well.  Jack went above and beyond the scope of the job by patching more than one crack, and also identified source of water intrusion around front door.  Great work - thanks!  If further repairs are required in the future, Ram Jack is number one on the list to call for help.

All went well.  The guy came out and he didn't recommend anything for right now.  He gave me something down the line.  He didn't try to sell me something, so that was good.  He was prompt about it.  He came and took a look around.  He was concerned about a couple of things I was seeing in my basement particularly and he didn't recommend to do it right away.

He was very busy but he did eventually get to the work. He did a good job. He repaired more than the amount in the Big Deal and he said due to rescheduling and the delay he wanted to make sure he was able to take care of extra cracks at no charge. He was very nice to talk with and he was very polite. He said he is located about 2 hours away from us and he was out of state when scheduling.

My experience went well. The staff was professional and friendly while visiting. I am now just waiting for the results of the plan.

He came out as scheduled but they did come out a day earlier than anticipated.  He talked with me about my foundation and he explained their procedures well. They were supposed to email me an estimate on having water proofing done and they havent done so yet. I did not really feel like I needed the Big Deal.

He was on-time and professional.  I wasn’t convinced that I needed what they were selling.  He wanted to install support beams and my husband and I discussed it and didn’t feel it was needed.  He sent me the estimate and it was for about $10,000 for the work.

The guy came out when he said he would, and he pointed out the issues. He seemed very knowledgeable, and explained to me the different issues. I was expecting a written estimate from him, because there were 2 or 3 different ways to sort out the repairs, but I didn't get a written estimate at all, nor did I get a call back. It was a lot of money in any event. I still haven't received anything. He was very knowledgeable, and he saw a few things that I didn't, so he was an expert in his field. He was just talking about different numbers for different jobs and the price was pretty wide spread, so I was waiting for a written estimate, which I didn't get. The quality of his inspection, and finding out the problem was good. I know what he told me, but I would have liked all the details in writing, as I don't remember what was involved. There was nothing wrong with what he did, he was very professional.

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They did a very good job.  Timely, polite.  Always called just before arriving.  Kept informed on progress.  Clean up was superb.

Great.

Installed two foundation piers and waterproofed the basement.

He took pictures with his IPAD, measured distances, drew sketches of problem areas.  He also explained the possible consequences of not making repairs- without being dramatic .  He explained in understandable detail what repairs needed to be done, and provided an approximate cost.