House 911

We received a quote from Rich, accepted it and he sent a crew to start work. Removal of the old deck boards went fine, but in putting the new deck on, Rich used inferior quality boards (there is a knothole in EVERY board), a molding at the front door was broken and not replaced, boards were already loose at the door area within a week. In talking to Rich at the beginning, he said he would use use screws to attach the new decking but his people used staples. We needed 2 handrails on the steps, but only got one. We needed to have the back of the steps enclosed and he agreed, but this never got done. We talked with Rich extensively beforehand about the height of the railings - we needed to contain dogs and we agreed that railings would be situated 2" above the deck. Railings are 4" above deck. The gate apparently needs more support since it does not close properly. The bottom of the deck was enclosed using leftover pieces of wood which might have been ok except that they left them unfinished and uneven and they look bad. Repeated promises to come and fix all the mistakes - no action.