Firenza Stone LLC

We purchased counter-tops for our home from Firenza Stone. They delivered them to us and installed them but the installation was not done properly leaving huge gaps from the back-splash to the wall. They are refusing to fix the issues from the poor installation. We have contacted the owner personally who was extremely rude and refuses to have anyone come out again to properly fix the poor installation. My husband and I can not believe that someone could be this mean and leave a customer in such a bad place when they have spent a very large amount of money on the purchase of counter-tops for their home. All we want is for them to come back out to properly fix the gaps they left from our back-splash to the wall so that our painter can caulk and paint. We are in the final week of building out home and need this addressed as soon as possible so that our painter can finish his work. This issue is holding us back from moving forward with things that need to be done before we can close on our home. Anthony treated us very unfairly saying that they needed paid in full and now that they are they will not fix the poor workmanship/installation issues. The owner Anthony was extremely rude to both myself and wife on the phone stating that he will not fix anything for us. We can not believe that an owner of a company can leave a customer so dissatisfied after they spent a large amount of money on the purchase of counter-tops for their home.

terrible. the most unprofessional business I have ever worked with. too 6 months to do project that should have taken 6 weeks.

Everyone at Firenza Stone was very professional and very responsive to our needs. From the sales rep, the templater, the billing rep, down to the installers--they all were courteous and answered all our questions. I was very impressed with Bill Brady, who immediately pointed out the granite counter top we ultimately installed and also was quick to respond via my preferred method of communication-email on pricing, installation and scheduling visits. You may want to make an appointment with him since he seems to be in high demand, especially on Saturdays. The installers where also quick, efficient, clean and friendly. I love my new granite countertops! Note: I was going to go with another vendor that a color consultant recommended, but that other vendor was not customer-service oriented and many times the rep was not available during posted business hours. I'm so glad we went with Firenza Stone.

Very well! Everything ran smoothly from choosing granite to measuring/template and then installation. It is beautiful and we are very pleased.

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This seems to be an exceptionally busy summer for home improvements.   The initial response to my calls was slower than i would have liked, but they did get back to me and showed up on time for all scheduled meetings.  
For the move itself, the guys arrived very promptly & were willing to wait with me for the previous owner of the mantel to show up to let us into the house.   They were polite and pleasant throughout.  
It was truly impressive to watch the team at work.  Their attention to detail and obvious expertise with the materials was evident throughout the process.  Thanks to their painstaking efforts, the mantel was removed from the wall without any breakage to the mantel itself, and with no damage to the wall.  

From start to finish, the entire project took over 18 months. It took my wife and I several months to decide on all the elements of the project.
First (and unrelated to Firenza) we had Marvin Windows replace the old kitchen casement windows with an awning window. Marvin had replaced the sliding glass doors from the dinette area that exit to the deck the previous year.
We were guided through the project by Dave Dozanti (salesman & designer) and Mike & Missy Fimiani. Missy assisted greatly in selecting color combinations. Firenza supplied all elements of the project with the exception of the appliances.
We were torn between granite and quartz, finally settling on granite, and then finding out our selection was not available in the quantity we needed. This caused a problem later with the tile backsplash. But we went out to a granite warehouse off 271 near Walton Hills, where we found 3 very nice granite slabs that complimented our color vision.
Once demolition began, it took several months for Firenza to beautifully perform all the elements of the project.
The installed a new hardwood floor that was manufactured by Sheoga Hardwood Flooring Co in Middlefield, OH.
Their electricians re-worked the lighting and circuitry in the kitchen and dining area. The lighting project included installing 12 LED can lights in the ceiling, replacing the four that were original. They added pendant lighting over the kitchen island and over- cabinet and under-cabinet LED lighting.
We selected, and Firenza's subs installed, Kraft Maid cherry cabinetry that incorporate self closing drawers and doors and all kinds of innovative space utilization features -- slide out shelves, lazy susans, drawer dividers, and an under-sink liner to combat spills and dampness.
The ceramic tile backsplashes turned out to be the biggest problem we had. My wife and I were unhappy with the first tile that was installed, we asked Mike Fimiani (one of the owners of Firenza) to have his guys take it down as we had mis-selected the color and texture. Fimiani did not hesitate to comply.  The second selection went much better and compliments cabinetry and granite very well. We ended up paying extra for more tile and labor, but that was to be expected given our request for change.
Their drywall guy repaired the ceiling trenches and matched the stippling pattern in the ceiling very well. Their painter painted the entire area.  
Their carpenters installed new appliances, including a microwave drawer in the island and vented the exhaust fan outdoors.  (Twenty-two years ago, the builder had originally dead-ended the exhaust fan in a soffit.)
Their plumber installed new granite sink, faucet, and garbage disposal.
All in all, it was a huge project that greatly disrupted our lives. But working with Mike Firenza helped immensely. We encountered all kinds of minor problems but Mike always took the attitude that his people would do whatever was necessary to resolve the issue to our satisfaction.
Recently, my wife and I went out of town for a week. On our return, I remarked to her that I had forgotten how nice our kitchen really had turned out.
Our master bathroom needs to be remodeled; we will be contacting Firenza soon to start that project.

Fine

From choosing the Counter top to installation......was treated very well, informed of choices without pressure. They did a great job.

unknown

Everything went just great.  Price was good .   Additional craftsmen that finished the job were punctual and conscientious .

They were horrible and did not resolve any of my issues. The day before my granite was going to be installed the whole deal was canceled because they were not upfront about pricing. All of these other costs came up, but another stone company came through so I got my granite and everything a week later. They took care of me 100-percent. Firenza did not care. I dealt directly with the owner and he was so rude. The customer service was horrible; it was almost like, scr*w you people, I don't need your business and I don't care what you think.

ylthis contractor exceeded all our expecations. all of the tradesmen were excellent very friendly and extremely co-operative willing to do whatever necessary to complete the project to our satisfaction, which they did. work was done in a timely manner tradesmen called ahead to notify us if they would be late.  we would recomend this contractor highly.  and plan on using them again.

The staff was very professional and did a great job. He was able to draw on the slabs the design you want for the natural veins in the stone. Everything came out perfectly and they did not make a lot of mess at all. Communication and scheduling was very easy.

As part of a bathroom make-over and after finally deciding to go w/ natural stone, visited the Firenza Stone shop and found a huge selection of "remnant" materials, which were perfect for making a small countertop ... picked through all and found a piece we loved, but a specific section of the piece, not at either end ... Tony asked us to show him the section, he said no problem and marked it off ... and, again because of the small size of the vanity we had, sinks were limited, but Tony showed us a nice porcelain undermount, that would work perfectly, and we added that to the list ... about one week later, the crew showed up ... the only hiccup being they came about 2 hours early, without notice ... not a big deal, as we were there and in the process of removing the existing unit, but just a little more hectic ... install went smoothly, and it looks great.

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Our experience with Firenza was exceptional.  From the time we first went looking for granite, we were helped by one of the employees who was knowledgeable of every aspect of the operation.  She knew about the geology of the stone and where it came from and what each step of the process would be and how long it would take.  Since every area on each slab wasn't necessarily noteworthy as far as "grain" and "flow" of the patterns, we were assured that they would keep that in mind when cutting each piece.  I'm sure they would have let us select which piece of the slab to use for each area if we asked, with their guidance, of course. When then came to install, the installers were courteous and very professional.  Since walls in an old house aren't perfectly square, the countertops didn't fit perfectly flush to the walls.  I figured they would fill in the edges next to the wall with caulk and make it look good.  I was wrong.  They took the countertops back outside and ground the edges until they fit perfectly!  I was impressed with their work. I would definitely use them again if I needed countertops and would gladly recommend them.  If you want granite countertops, don't go to a place where they show you pieces of stone and you have to make your selection from their samples.  Go to Firenza and pick out the slab you want for your counters.

The entire process was made easy and enjoyable by everyone we interfaced with from the showroom staff, the stone selection warehouse, and the installers. From selecting the granite and tile to the installation of the products, Firenza Stone treated us like an important customer. We did have one problem where a key piece of granite was cut too small and actually was installed, but Anthony, one of the business' owner brothers, stepped up and handled a full replacement without question. In our opinion, that speaks volumes about the professionalism of this company.
As part of the process we received an education about granite and about the companies trying to sell it. We started the processes with Firenza Stone at their showroom on Vine St. at Route 2. We already know that granite was "graded" by a letter system, and when a the showroom, the large selection of samples are graded A (lowest price) to F (highest price) with $10-$15 difference between each grade per square foot of stone. Then we went to several other stores. In each of these other cases, the samples in the stores were graded A through G or perhaps H (with the ability to pick from grades A-Z from wholesalers) with about $2 to $3 difference between grades per square foot. This raised many questions in our minds about why Firenza Stone was so much more from one grade to the next. We also knew that Firenza Stone had a warehouse of granite slabs. But other places seemed to only have samples and if we wanted to see whole slabs of material, to see the entire pattern of pieces that would be used, we would need to go to one of the two granite wholesalers in the Cleveland area to make our choices. We went back to Firenza Stone's warehouse to ask if we could or should go to one of the wholesalers to make a selection for them eventhough they had their own supply. It was suggested that we could, but they would prefer we select from their stock since they select and clear their stocks directly from the quarries and felt they had better quality control of the stone. It was during that visit, when they handed us brochures for each of the wholesalers that we realized what was going on with the grading. It turns out that Firenza Stone groups clusters of the A-Z selections into their A-F grade system. What this means is that an "A" from Firenza Stone accounts for something like grades A-E from others and Firenza Stones "B" is something like F-K for others, etc. We ended up selecting a Firenza Stone "C" grade that has a great character and receives great reactions from anyone we invite into our home. That would have been a mid alphabet selection from any of the other stores that they don't really talk about when they start talking about cost per square foot and few even have samples of something the character of the stone we bought.
Once we understood the differences in grading and the selection process, making the choice to go with Firenza Stone was easy. The ability to see more than 100 full slab samples at their warehouse was easy and convenient. After two visits to make a choice, we found that our favorite was completely spoken for (we needed 110 square feet!), but that another delivery from the same quarry would be on the next shipment (about a month or so). We were able to maintain contact with Anthony and when the shipment arrived, we were able to go make our selection the very first weekend it was available.
We were given a schedule of when measurements and installation would be done the same day we made our selection and the schedule was met. We had a small glitch with the tile where there was a shortage of an access peice we selected that delayed the installation of the backsplash, but it was only a minor problem.
After everything was "finished", we felt like something was not quite right with the center island. Eventually we figured out that it was cut too small and didn't have sufficient overhang to match the rest of the main kitchen area. It was not immediately obvious, but something seemed wrong and we confirmed the problem with measurements. We contacted Anthony, he checked on what happened, found that Firenza Stone had made a mistake and volunteered to make the situation right. We knew that there was more of the granite at the warehouse, but Anthony explained that it was all spoken for with another buyer at the time. They would be measuring that job in a couple of weeks and would determine if there would be a large enough peice to replace ours out of the current stock, and if not more of the same stone would be received later in the fall. Once the other job was sized, there was going to be a piece large enough to cut a new island top for us. All of the work is now complete and the kitchen is gorgious!
We have been vocal to our friends about how great Frienza Stone was to work with and not that everything is done, we thought it was time to share our experience with Angie's List readers.

From start to finish granite installation process with Firenza was an excellent experience. Anthony and his staff were professional, very courteous, and available to answer questions whenever I had them. Once I chose my granite, the date to measure template and installation date were set. Prior to installation they reviewed with me the fitting of the template to the actual granite slab so that I could include the most beautiful sections of the granite in the main viewable kitchen countertop area. I greatly appreciated this detail. The job was completed exactly when promised and the results are stunning.  I had one change after the installation which was needed, an adjustment in the height of the countertop to compensate for height change in new flooring which had not yet been installed. After speaking with Anthony, the next day his crew changed the height.  Overall opinion:  they are a professional company of true highly skilled artisans. Do I recommend Firenza to friends? Absolutely. Will I use them in the future?  Yes, definitely.  

The new counters were installed on the promised date. There was difficulty removing some of the old counters, where the walls were slightly damaged. Firenza found a solution and handled the problem in a professional manner. I am slightly disappointed with the appearance of the seam, but am told it is as good as those in the showroom. Other than that, the work performed and the looks of the counters is fantastic! The new counters simply make me smile!

See above.

nothing to add

Anthony responded to my call quicky and came to my home for an estimate within 2 days. I really enjoyed picking out my marble from their remnant stock - at a savings. They have such a beautiful variety to pick from. The installation was scheduled 1 week later. The work was done in a timely & professional manner. When the work was done I could not believe how beautiful my fireplace had turned out and would recommend this company to anyone. As a matter of fact - I'm planning my next countertop project with this company.

Very professional group.  Granite installation went as planned , no problems.   Very professional , consciencous group of tradesmen that worked on the plumbing, drywalling and trim work.  Very satisfied.  Pleasant people who answer their phones and respond to any concerns. We were satisfied.

Everything went well overall. The workers were very pleasant and efficient with mimal scratches. They helped move everything back to its original spot once they were done with the installation. Highly recommended.