
VINCENT PHOTOGRAPHY
About us
Offering Central Ohio quality photography of ALL types, at an affordable price for more than 30 years.
Business highlights
Services we offer
Architectural and Aerial., Children, Executives and Models. Passport and Immigration for all countries with any specifications. Special Events including Weddings. Commercial Photography including Small Product, Pets, Portraits In-Studio and On-Location of Families, Seniors
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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33% | ||
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Bob met us at the spot of our choice; he was on time, very nice and polite. He had lots of different ideas for poses and was very receptive of any ideas/suggestions we had. We'd never had professional photos done before so he was very understanding about that as well. The process took about 2 or 3 hours; we ended up getting exhausted and wanting to stop before he even seemed the least bit tired - you can definitely tell he loves his job and takes it very seriously.
He contacted us within a couple weeks and provided us a web address to see the shots and pricing information. Apparently the way it works is he creates a separate web address for each client with one page for each shot, and then also uploads the pages with the pricing information on them, which probably took up about 6 or 7 of the slides. Based on the pricing information in the slides, if your order was $300 or greater, you would receive the digital copies of all the pictures in your order.
We spoke on the phone and I let him know which shots we wanted and any modifications we wanted. I also clarified what the slides said - that because our order was going to exceed the dollar amount needed to receive the digital copies, we would be receiving the digital copies of everything we ordered? I don't know if maybe he just didn't hear me correctly but he clarified that yes that was true. We ended up ordering 16 different prints along with several different edits (teeth whitening, hair fixing, etc.) that amounted to almost $500.
He sent me an e-mail within a few hours confirming the costs of the order we placed, and also the fact that our order qualified us for 2 digital images. TWO!? Out of 16?! I wrote him back and stated that this was very shocking to me as the amount we were spending was contingent upon receiving the digitals for every print in our order, as per the pricing information he included in our web link.
He wrote me back after some research; come to find out, he had left a very important slide out of our original web link: this slide stated that for $300, you would get 2 digital copies; for $600, you would get 4 digital copies... and so on.
After some e-mailing back and forth, my husband and I decided to still go ahead with our original order, even though we were not getting nearly enough for it as we had originally thought. I understand that he has to make money somehow, but I felt he could have, and should have, at least made an exception for us since it was originally his fault (leaving out parts of the pricing information) that this all happened. I wasn't expecting him to give us digital copies of all 16 as I had originally thought, but DEFINITELY more than 2, considering how much money we were spending. However, he wouldn't budge.
Additionally, when I first called him to place the order and discuss any edits to specific photographs, he asked if there was any other modifications I wanted done, 'such as the size of my chest area'. I said no, that wasn't necessary, but he proceeded to divulge how much of a difference it can make with just a few clicks, and how pleased other customers have been when they requested he adjust their size. I felt that was a little over the line; was he trying to suggest that my breasts actually needed adjustments? This the minor issue I mentioned earlier - I think he was just trying to give examples of all the things he could do with a photo, but I don't like feeling pushed by salesmen, let alone it was a very weird thing to press on. What was initially a very friendly, professional conversation quickly became very awkward for me.
Again, we are very pleased with the final product from Bob but I just felt that he should have partially honored the price information that he originally included on our web link. He neglected to include all of the correct slides, and thus gave us incorrect information. The fact that he refused to even compromise with us is what leads me to not want to work with him again. The awkward conversation on the phone was really just icing on the cake.
After contacting several photographers listed on Angie's List, I decided to get our father/son portraits taken by Vincent Photography because Bob was responsive, enthusiastic, professional, personable, flexible, nearby and his lone recommendation praised his work. He was interested in exactly what we were looking for in our portrait and gave us his recommendations. We scheduled our portrait session over the holiday season when it was most convenient for us.
We felt comfortable during the session even though neither my son nor myself are particularly photogenic or feel comfortable getting our photos taken. Bob made us feel at ease and used a variety of positions and backdrops that gave our photos variety while maintaining the basic pose that we wanted to match the portrait that my son and I had taken when he was an infant. While he had some minor lighting issues, he stayed patient and we were able to relax and enjoy the session.
After a few days, we received an email notification and were able to view the portraits that Bob had posted on his website. We were very pleased with the photos and it took us quite awhile to decide which photo we liked the best. While I had been hoping to find at least 1 good photo, we actually found 2 photos that we liked equally well. We asked Bob to perform some retouching and to change the background on one photo. While it took a few days to get everything just like we wanted, the results were well worth the wait. Bob gave us various choices of frames along with his recommendations of what he felt best matched the portrait colors. We ended up ordering considerably more photos than we had originally anticipated because they had turned out so well. Bob was not pushy and maintained reasonable prices for all the photos.
We now have both portraits hanging proudly in our family room. I will cherish those portraits of my son and myself for many, many years as he grows up and goes out on his own. To say that I'm pleased with the entire portrait experience is a vast understatement. I feel indebted to Bob for giving me wonderful father/son portraits.
I hope that other Angie's List subscribers will trust Bob Vincent for their family portraits. I'm sure that they will be very pleased with the entire experience...especially the finished portraits!!!
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