Rascal Animal Hospital & Emergency Care

I have two cats and I had them fixed. When I picked them up they were still very much asleep. They vet said it’s normal and sent me on my way even though I was scared. When I got home I looked over everything to find out my female cat was pregnant! I never was notified of this I was just charged for them taking the babies and doing the surgery! I called to confront them but they just apologized and that was that. Then on the paper it says they get free mail trimming. Mine two or my sisters two were not trimmed at all. And my female is suppose to have a tattoo mark to prove she had surgery and it’s not there? I’m very disappointed in The staff

Been going for emergencies for years. Can't beat the prices, but there are a few things to know. 1. If its something that can wait, it's worth the extra cash to find a vet that will get you in sooner. 2. See above- if its not a life and death emergency be prepared to wait. I had an abscessed cat- sick, fever, pus oozing out our wait times (multi visits) ranged from 4-8 hours 3. The waiting room is cold, bring a jacket Over all the staff was very caring, the quality of care was good, the price can't be beat.

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.Lost a sample of her dog species for testing. Wouldn't recommend them does experimental medicines on animals which is wrong. Had used services about three times

They are awesome! Great pricing and amazing vets!

The folks at Doctors and Vet Techs at Rascal Animal Hospital are very nice and caring.  You can sense that most truly like what they do and love the animals they see.  The prices are very good compared to other vets in the area.  The only downside is the wait.  Even with a appt, you may have to wait up to 1 hour to be seen.  Without a appt, it can take up to a few hours before being seen.  If you can get past the waiting, the hospital is truly a great place.  They make healthcare affordable for pet owners.

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I used the old Rascal Unit years ago. It was bare bones, in an office/warehouse park, but a high quality and professional organization. I recently went with someone who had adopted a kitten of a feral cat to find out about scheduling surgery. The front desk people were rude, but it was a busy Sunday so I thought that was it. They gave him conflicting information during three separate contacts, so he ended up having it done elsewhere. While there, I discovered that they had become a "walk-in" clinic. I asked about it and they verified that they were. So today, my dog needed to be seen and since I couldn't get in to my regular vet, I took her there. There was a very sad emergency that came in, so I was prepared to wait. No problem. During my wait, three people got up and left because they had been there for hours without being seen. I still stayed because things can happen, I know that. After several hours, I started to inquire and they were unhelpful at best. They didn't want to tell me anything, which I found odd. I had been watching who came in when, who signed in and who was seen. I was told that they had people who were seen by appointments "they made six weeks ago." I found that odd as well?, as most vets schedule a few days to a week ahead. Then when I inquired for the last time, I was told a gentleman who was just then being seen was a walk in, and he came well after I did. So I left and brought my dog to Healthy Pets of Westgate, who saw me within 10 minutes.
Here is my disappointing suspicion. First, for the staff to be consistently so rude and to not know what is going on, there has to be very low morale and that is probably caused by poor management. I don't think they know what they are, or they do but they are intentionally misleading about it. They are nothing more that an emergency vet clinic. They now have a fancy office, so they need to pay the bills in the fancy office. Rather than have times that there is no one there, they schedule so few appointments that they have to schedule so far in advance. But then they still have to leave room for emergencies, but since that is not steady, they claim to be a walk in clinic. But a walk in clinic implies that you can actually be seen, which was not the case for myself and several others that day. I should mention that this was early afternoon on a Tuesday, not typically high traffic time. I find it unethical to imply that a service will be provided, when they obviously know they can't provide that service to many or most of the people who come in for the service. I had told people through the years what a great organization it is and even donated money in the past, but never again.

I originally called at the end of May to make an appointment for my three yorkies to get dental exams so they could be scheduled for cleanings. Their first appointment wasn't until July, so I made the appointment for July 4th. She assured me they were open and could schedule me for 9:30. I had to put down a $30 deposit because I had three dogs. This was all fine!
The trouble began when I arrived at the animal hospital on July 4th at 9:15. I signed in, and told the receptionist I had an appointment for dental exams. She said she would let them know I was here, and it would be a few minutes. We sat and waited for about a half an hour, while various other people were taken back, including someone that had arrived after I did. I went up and asked the receptionist if it would be much longer. She went to the back, returned, and said we were next, and it would just be a few minutes.
Another half hour went by, and several more people were taken back. I went back up to the receptionist and told her I had to leave, as it was now 10:30 and I hadn't even left the waiting area. I told her that I was surprised it had taken so long, and that I thought that making an appointment (as opposed to walking in) would alleviate such a problem. She told me I did not have an appointment, and that because it was a holiday, they didn't take appointments. I was in shock, as she had acknowledged my appointment at check-in.
I proceeded to tell her that I DID have an appointment, that I had made it over a month ago, and that I had paid a $30 deposit to hold the spot. I told her I wanted it refunded. She huffily typed into her computer, and must have pulled up my account and seen my appointment/deposit, because she asked for my card and refunded it. Her manner was very unprofessional and unapologetic to the point of rudeness... terrible customer service.
Everyone makes mistakes, but the fact that she switched stories and then acted as if it was my fault, and I was in the wrong, was unacceptable to me. I cannot attest to the quality of service they provide, since I never made it that far, but I would rather go somewhere I will not be condescended to and pay a little bit more.

They are affordable.

January 1, 2014 – My daughter rushed her injured Pomeranian to Rascal late in the evening to discover that he had broken his leg. She was asked to leave him overnight as he would have to be sedated, x-rayed and casted.

Upon picking him up the next day she was advised to bring him back for 3 visits, one per week for next 3 weeks and they would then determine if he would need surgery. ($216.36)

Her first visit back was January 9, when they informed her that if his healing continued to show no improvement that they may have to amputate. He was examined and sent home. ($40)

Monday evening (9:30 p.m.) January 13, she took her pup back again because the cast was slipping and she had noticed he was getting a rash at top of his leg. When she was consulted she was told that he would be sedated, recast him and be given ointment for his rash. She was asked to leave him there and return in an hour. Upon returning she sat in the lobby for 1 ½ hours before finally being told that he had awaken during recast (because they had an emergency to tend to) so they had to sedate him again. She waited another 48 minutes before he was brought out to her. ($38.07)

Tuesday morning January 14, she realized that his NEW cast was half off. She had to run him back to have him recast AGAIN. I called ahead and assured that they would send a manager in to speak to her and to be sure she was not charged for the walk in. They told her she would have to pay to have him sedated again and when she expressed that she felt she shouldn’t be charged they told her that they would try to recast him WITHOUT sedation this time. She was again asked to leave him there and come back in an hour. Upon returning an hour and half later she waited another 20 minutes or so before he was brought out to her ($22.00)

When they came out to talk to her this time they informed her that she had better make a decision soon as to whether she wanted to have the surgery?! She is very confused because each of the other times she was told that they will continue to keep an eye on it for 3 weeks and then make a determination!

They are given her the run around and continually charging her for their mistakes!

We have decided NOT to take him back for his next appointment and get a second opinion from another REPUTABLE vet.

I am very disappointed as I had taken 3 pets to Rascal for spaying and neutering and felt there were no issues. I WILL NOT BE RETURNING.

They do have fair prices as long as you are only going for a routine procedure but the wait and stress are not worth the money saved.

It went Great!! The staff was very friendly and we were able to get into a room rather quickly because our older dog can be a bit aggressive at times. The wait was a little longer than I am used to with our other vet but well worth it, The Vet was very friendly and answered all of my questions, We will be going back...

They were fantastic, can't say enough good about this place. They take a long time to get in, but once in you receive excellent care. The price is at least half what other vets charge. They were kind and attentive.

Rascal Animal Hospital and Emergency Care is a walk-in first come first served so if there is a lot of people you'll be waiting for a while. There's not a lot of personal service but everybody goes there because they're like a third of the price. If you pay cash it's so much cheaper but it won't be full service.

Their staff members are all good. They're a low cost animal hospital and they got my wiener dog walking right.

Our first trip to Rascal had a few issues, but nothing so bad that we were unhappy with them or wouldn't go back. We had rescued a non-feral stray cat from our yard and took him in to be tested, given shots, and fixed. Since they prioritize emergency cases (rightly so), we agreed to leave him overnight. The next morning, nobody had called to say his surgery was done, so I called. I was told that they hadn't done anything to him yet--no tests or shots or anything--because there were a few things on the estimate that they didn't realize I had given them permission to do. Once we sorted that out, everything went fine! We got a call a few hours later that kitty was done with surgery and everything else, and that we could come and get him. 2 weeks later, he is a very happy and healthy dude! We got all of the following things done for just over $200: at least 2 shots, neuter surgery, flea treatment, deworming, microchip, testing for FeLV and FIV, and a general exam. That total also included the fee for a drop-off and a walk-in (which varies depending on the time of day). If we had gone to our regular vet, we could not have afforded all of these things!
We were at Rascal again on 9/13 because our 11-year old cat needed to be put down due to illness. I had heard from a friend that they were very compassionate and kind when she had to have her own pet put down last month, and she was right. We received sympathy and compassion and consideration during our visit, and so did our cat. They got us into a room immediately and did what they could to make our kitty comfortable. The ladies at the front desk and our vet tech spoke to us in very soft voices and allowed us several minutes alone with our friend before summoning the doctor. Our doctor was very kind and conscientious--I informed her that I have a phobia about needles and would need to turn away, and she actually performed the injections under the blanket so the needles weren't showing, just in case I happened to look up. (My husband told me about that afterwards.) We were so greatful to the staff for their help and kindness yesterday--they helped us through one of the most difficult days of our lives. Since this should be an informative review, I will add that the cost of euthanasia for our cat was $35.99. We were not charged extra for being present (which had happened to me before at a different vet in a different city).

They gave us a special rate the last time; they did $35 for the males and we think it was $45 for the females. They were just very caring. They did a very good job and they were very reasonable.

They were great, everything they said would happen did and even quicker. I think the only thing that we get a B rating is we had some trouble getting the original appointment and getting our questions answered initially. They did give us all the communication that we would need and it ran very smoothly.