About us
12 EMPLOYEES. 180 AMISH CABINET SHOPS THAT BUILD FOR US. ALSO RESTORATION WORK DONE IN-SHOP - MINIMUM SHOP LABOR RATE IS $75/HR ().
Business highlights
Services we offer
& WHITE ELM, ALSO OFFERING OUTDOOR FURNITURE & STRUCTURES, AMERICAN COUNTRY, CHERRY, CONTEMPORARY, CUSTOM AMISH HARDWOOD FURNITURE AND BUILT-INS FOR EVERY ROOM HARDWOODS INCLUDE OAK, CUSTOM DISTRESSING & GLAZING, FRENCH COUNTRY, GERMAN BEECH, GIFTS & SMALL ITEMS., HICKORY, MAPLE, MISSION, PROVINCIAL & CUSTOM, QUARTERSAWN OAK, QUEEN ANNE, STYLES INCLUDE SHAKER, TRADITIONAL, TRANSITIONAL, VARIETY OF FINISHES, WALNUT
Accepted Payment Methods
- CreditCard
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Mr. Geitgey offered to restain the stools for ~ $100 to $200.
For me this solution was unacceptable.
An actual cabinet sample was brought into Geitgey's. They chose a stain, that they said would match....and it doesn't. Having already spent $635.33 on the stools, I declined Mr. Geitgey's offer.
The quality of Geitgey's furniture is excellent. I had previously purchased ~ $13k in furniture from Geitgey's with no problems.
In this case, however, Geitgey's demonstrated deficient customer service & a lack of expertise in stain matching.
There are a lot of places to buy furniture. I will be taking my future business elsewhere.
"I am disappointed to see that we have an unhappy customer as a client's satisfaction is of the utmost importance to our business. As a custom furniture builder based in Dublin, OH since 1989 we sell Amish-built furniture that has a high degree of flexibility. Clients are able to choose from our selections of woods, stains, sizes and options and then we build the order for them. We are different than a stock furniture store where items are warehoused and ready to ship. When a client places an order with us the materials are ordered, labor resources are allocated and the job goes into our production schedule. We have terms of sale posted prominently at our sales counters that reminds clients that we are certainly accountable for issues of quality or workmanship but that they need to be very careful about the choices they make re. stain, size, species, etc. as these are solely their choices. We are happy to advise them but ultimately the clients agree to or make these decisions. There is a statement on the Sales Invoice that by placing a deposit the client is also agreeing to these same terms of sale and a link to where these terms can be reviewed on our website is listed. When the couple came in to order the stools they chose one of our standard stains to put on the stools. A few days later, they (or possibly just the wife) came in again with one of their cabinet doors or drawers to which they were trying to match the stools. They then decided to change the stain to a different selection. It was demonstrated to them that we did not really have a standard stain that matched their sample as it had an unusual cast to it. They made the decision to choose one of our standard stains (hoping it would be close enough) rather than pay the additional charge of $120 for custom stain matching. I explained that in Brown Maple with a light stain color there was bound to be more visible color variation and clients said they understood. I added this same language to the revised invoice copy they were provided : "1/21 Revised stain to "Lite Amber ( Rev ) FC-5412 per customer. They understand variation in wood will show in this lighter stain." The client did not leave their cabinet door in our possession since they did not opt for the Custom Stain Match option. When the stools came in, the clients were not happy with the stain color. I sent our specialist out to the clients home along with the standard stain sample the clients picked. My specialist and the clients agreed that the stools did indeed match the sample that they chose after all. At that point, our obligation to the clients had been fulfilled as they received exactly what they had ordered. However, as the clients were not happy with their stain choice and in the interests of still trying to help them I emailed the client and offered to split the cost of re-staining the stools for them. In this same email I made mention that while I was relieved that our stain and quality control process seemed to be working as we would expect I did want to work to ensure they were happy. The client responded simply “Thank you Rod, I’m gonna pass” with no disagreement that we had not matched the color as they had picked it. Our ultimate goal is for our clients to be happy when they purchase from us. It is unfortunate that these clients did not like the way the stain they picked looked with their cabinets. My statements and offers of assistance to the client still stand should they change their mind. Regards – Rod Geitgey, Owner"
Things started off well, Paula and I touched base often. In November, I stopped by the store to ask when they would need my sewing machince for the custom insert and was told that their supplier was unable to make that insert. It was not a problem. It seemed like she knew this before I stopped in, so a phone call or email to convey that information would have been nice. I begin to look online for sewing table inserts and decided on a company, and emailed Paula to let her know. She had been researching the issue, too; and we agreed on the same company. The problem was that the cutout was not the same size as some standard cutouts. Paula communicated with the builder to see if it was too late to expand the cutout of the table. It was not, so the adjustment was made. However, I feel like this adjustment pushed my table delivery date further back. The table I thought I was getting before Christmas was now not coming until after Christmas, and in fact, not until the end of January.
The day of delivery arrives and I am panicked because I am worried that the table will not go down the stairs. My doorway is less than 30and quot; across and the table is 30and quot; deep and 30and quot; tall. The wonderful delivery guys came and I expressed my concern. They said that they will try to make it work, and they did. However, the back of the table was not what we had discussed. The table was returned to the builder to adjust the back and to make the top removable so that the table would fit down the stairs. I am very fortunate that they were willing to work with me on my error of not measuring the door.
A new delivery date of March 8 is given. The same wonderful guys come to deliver and this time there are no problems getting it down the stairs. But when they attach the top, a couple of screws pop through the top. They tell me that they have to take the top back to have it fixed in store. I am a little less than pleased, as we were entertaining that evening, and I was counting on that space. It was an accident, and they happen. It just happened at a very inconvenient time. So, we had to go out and purchase particle board to use for this one night.
The table top was delivered on March 13th by the same guys. All is well, but I now do not have a shelf for the cabinet, but I am told they are working on it.
I cannot say enough good things about the two men who have been at my house repeatedly to deliver the table. They were very kind and polite, even funny. They apologized for their error in reagards to the top. After they delivered the table for the final time this past week, and I realized that I did not have instructions for the lift, one of them stopped by on his way home and showed me how to operate it and even adjusted the settings for me.
The biggest frustration for me was the lack of communication once the major details were hammered out. The acrylic insert, it seems that they knew that they would not be able to supply it well before I stopped into the store, but they did not contact me to let me know. If I had not stopped in the store that day, when would I have found out? If I had known that enlarging the cutout would have added a month to the delivery time, I would have forgone that and paid extra for the acrylic insert that I needed to order. When the table top was returned to the store, no one called to apologize for the inconvenience or to tell me when I could expect it. I had to call on the 11th at 5:30 p.m. to inquire about it, and at that time, delivery was scheduled for the 13th. The main point being that I should not have to call.
I mentioned that we would not use them again in the future. However, we did order outdoor furniture from them before this latest incident. We will see them again in a few weeks, but it will be the delivery people, who we happen to enjoy.
Licensing
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FAQ
Contact Information
7600 FISHEL DR N, Dublin, OH 43016
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