EXPRESSIONS CUSTOM FURNITURE

THEY NEVER TOLD ME NO RETURNS OR EXCHANGES. THE SALES PERSON IMMEDIATELY FOLDED THE SALES SLIP AND GAVE IT TO ME, SO I DIDN'T SEE THIS. I ASKED THEM TO CANCEL 2 ITEMS. BEFORE THE ITEM CAME IN THEY REFUSED AND WERE RUDE ABOUT IT. THE WOMEN TOLD ME TO BRING BLANKETS SO THE FURNITURE WOULD NOT GET SCRATCHED. WHEN I CAME TO PICK IT UP THEY WERE IN BOXES. I THEN CALLED TO ASK TO SPEAK TO THE OWNER AND THEY REFUSED TO GIVE THE OWNERS NAME AND SAID JUST POST A LETTER AND PUT 'TO THE OWNER'.

NOT ONLY DID THE PERSON I WORK WITH TAKE SEVERAL PERSONAL PHONE CALLS DURING EACH MEETING, BUT SHE LEFT TO PICK UP HER DAUGHTER, BOTH TIMES CUTTING OUR MEETINGS SHORT. SHE WAS UNPREPARED FOR OUR MEETINGS EVEN THOUGH I CALLED IN ADVANCE TO MAKE APPOINTMENTS AND CLEARLY STATED MY EXPECTATIONS OF HER. IN ADDITION, A QUOTE I RECEIVED FROM THE OWNER ON 2 CHAIRS WENT FROM $1016 PER CHAIR TO $1300 PER CHAIR WITH NO CHANGES TO THE REQUIREMENTS. I TOOK MY BUSINESS ELSEWHERE AND RECOMMEND THAT YOU DO THE SAME.