Devcon Security Systems Inc

1.        Billing is a huge problem.  We have an automatic debit set up, but they?re harassing me on why I?m behind on my payments.  I continually have phone calls and bills showing up which I don?t understand because I?m up to date.  I was told that because of the partership this was the reason for the billing issues.

2.        Our system was not working because of some storms we recently had.  The system keeps alerting them that something is wrong.  We acknowledged this as well and tried to schedule someone to come out and look at it.  They never showed up.  We have called them a numerous times to follow up with the problem.  They are now telling me to ?hold my horses? because they schedule branch is no longer in business, so they have to direct it out to another branch.  They?re now telling me that they can?t get out until this coming Wednesday and because of the branch location change (which was out of my control) they are going to charge me a $25 travel fee ? and I already pay extra every month for insurance on the system.  Instead of calling me and telling me that the technition was not coming I got nothing, I waited from 8 am to noon. I asked them today and their response was "they must not have been aware that a branch has closed"" WHY? HOW? Would they not of known that?

3.       I?ve tried to get out of my contract with them, because they recently merged with another company, they say that that isn?t possible and I?m basically stuck for 3 years. I have been told that because they have partnered up that I was allowed. And because they have done nothing but cause issues since I have had it , I believe they have breeched theirs.

4.    Also I was told by an agent that, because they are in the process of training more employees that this was the reason they could not come out as quickly. After the fact that they just shut down the local branch near me. NOT MY PROBLEM! They continued to call me a week after the power outage saying that my system was not responding, Well why didnt they call before is my question, it takes a week to respond????

5. The one good thing as that I am getting credited for this month. But I am without the protection that I have paid for.

I was so impressed with the entire process.  I had such bad luck with several other companies in this industry that I almost decided that my dogs would be better deterrents vs having to deal with sales reps and service techs.  However, I was so impressed by Ron and Cory the sales representation who mapped out all my options and helped me decide on what I really needed based on my home & situation.
I had 3 separate visits with them 2 for the sales process and the third for the install.  They were on time, provided me with ID's and the company linked me to home office on 2 occasions once when I signed the contract and the second time was after the work was completed to confirm my understanding of the process, cost and agreement.  Justin who did the instillation was outstanding and walked me through the entire process from start to finish.  There were no hidden fees, no last minute switches.  I also liked the fact that I did not have to disclose my social security number for processing.
I am so relieved to have my security system back running and feel like I received honest communication and excellent service.  I would highly recommend this company for consideration.

Mr. Corey, from Devcon Security Systems, was on time and explained all the options.  He was very nice and answered all our questions.  I would highly recommend him.

Excellent experience. Cary was very informative and explained in great detail the company  and all services. He represented the company very well.

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