American Dream Home Improvement

It went very smoothly. Workers cleaned up after work performed and they finished installing new roof in 1 day.

The roofing material is good quality and attractive. However, many nails were left on the ground. We had to replace a mower tire and repair a car tire and continued to find nails for a long time. Also, the contractor had to repair the flashing following a storm. Now, as of 9/2/19 we have hail damage to the roof and siding. We contacted American Dream to learn what warranties might apply, but had no desire use them again. Since our call they have hounded us in an attempt to get an inside track on talking with our insurance adjustor. Advise avoiding this company completely!

Very disappointed in this company so far. They have no communication and i have been having issues with no resolution. Maybe its the man they sent to my house to correspond that is the issue but he refuses to give me any answers and i cant seem to get anyone from corporate to call me back. Still waiting to hear back and becoming very annoyed. No one is giving me a straight answer and they keep walking on me as if i do not matter. I am starting to search for another roofing company that wants and appreciates my business.

The roof replacement process went great the team worked quickly and finished in just one day inspite of a mid day rain shower.  The only part of the process that caused concern was the companies billing process.  it took multiple calls on my part to get all the payments completed (they randomly forgot to charge my card on the agreed schedule).  Other then that it was great.

It did not go well at all.  Products were delivered without any notice. I was advised at the time of purchase that after product was delivered someone from the company would come out to verify all product ordered has been delivered.  A crew showed up unannounced the following day to do the install.  At this point, nobody from the company had verified my product delivery.  There was rain in the forecast but crew insisted on doing the install.  During the install one of the crew members put their foot through the decking and did not advise us.  Instead, the crew tried to cover it up with tar paper hoping we would not notice.  My husband was in the garage when it happened and we stopped production until I could reach someone from the company.  I could not reach anyone as all phone numbers I had for contacts went straight to voice mail.  My husband and I decided not to wait since our entire roof was now exposed and rain was on the way.  We made the crew wait while my husband went and picked up new decking.  During that time the storms hit and the crew hurried to try to cover our exposed roof decking. Unfortunately, they were not successful as the tarps they used were old and had numerous holes in them.  Our garage looked like Niagara Falls for approximately 30 minutes.  We suffered water damage to our interior ceilings and to our personal belongings that we had stored in the garage.  Luckily, none of my husbands mechanics equipment was damaged.  After the install was completed (which took 2 days) we noticed that the flashing had not been installed and the flashing around our chimney was not done properly.  We had 2 other roofing companies come inspect our roof to find this out.  After numerous attempts to get our ceilings painted to cover the water stains, we gave up dealing with the company and agreed to a credit to our balance (which we have never seen) and we did the painting ourselves.  It has been almost 4 months and our issue with the flashing still has not been resolved.  We have agreed to have crews come out to replace the flashing and the first time all they did was paint it.  The next 2 times appointments were scheduled and the crew never showed or called.  We have since been contacted by the company telling us they are done with us because all we do is complain and want money from the company.  Supposedly, they have issued me a credit to a balance that I have never seen and do not believe exists.  You cannot reach anyone at the local office number because when dialed it sends you directly to their Downers Grove, IL office.  The company is refusing to address our personal property damage claim and have told us we need to file a claim with our homeowners insurance.  I will not do that since the roof was a claim and my damage is due to their negligence.  We have not been able to resolve anything even with the "assistance" of the Better Business Bureau of Illinois.  I have no clue what my warranty says or covers because I have not been provided with a copy of it.  I honestly believe that IF I have a warranty claim the company will not honor it at all.  I DO NOT RECOMMEND ANYONE USING THIS COMPANY.  If they come to your door, shut the door and do not speak with them.

Why don't you listen to what the home owner is saying?