"Well, our first complaint in ten years. We were due. Consider yourself forewarned. If you decide to do business with us and we price a standard square tile backsplash, we may feel nice and not charge you any extra if you choose an outlandishly extravagant, insanely labor intensive tile pattern as this customer did. If you call us back after we are long gone (weeks) to say you just noticed a couple of crooked tile we will tell you we will be glad to replace them when we get done with the projects we have already in the schedule. If you insist on being put ahead of the other customers, we will try but may not be able to. If you decide to have all the tile replaced to (in our opinion) punish us, we will offer free labor no problem but ask you to buy the materials. If that is not acceptable we may ask you to settle for marking the 2-3 tile that really bother you and we will replace those with the nine tile you have left over. If when my associate shows up to replace them it is oh say 46 tile in 26 square feet, we may give up on you and may offer back all the money we charged you labor and materials as we did this customer. If you want more than your money back because you cannot find anyone to replace it for what we charged you, we will think you are crazy or up to no good and tell you no way – stop staring at it. David Neiderheiser."