Ron's Heating & Cooling

"We did speak with there friend the furnace man that said he worked on the unit all weekend and gave him the model and serial numbers he requested. Called him back after I got the prices on the new heat exchanger and he said the company that he works for was replacing the furnace. I have addressed the dress apparel and cleanliness of our employees this will not happen again. I hope your new furnace gives you many years of comfort for you and your family!"

"I am not sure who this customer is. We did not do a duct cleaning on June 13, 2017. Also did not have any calls in Cambridge on that day."

"We have worked for this customer since February 1985 and have never tried to take advantage of him or any other customer. Young, old or in between! The original call was a no heat. When our service tech arrived at the home the compressor was off on internal overload (over heated) this would give a reading of a bad compressor. Later that evening the client phoned and I told him I would like to do a second check after unit has cooled down. Upon checking unit the second time it was diagnosis that the outdoor expansion valve needed replaced and not the compressor. At no time was the customer told his heatexchanger was bad since he has an electric furnace that does not have a heatexchanger. We still stand on the fact that the expansion valve was bad and not what he is saying the other contractor had done for the repair. The same contractor he says did such a great job for him has misdiagnosised a 12 1/2 ton unit with a bad heatexchanger that was perfectly fine. The fact he has a very clean home has nothing to do with the repair of his heating and cooling equipment. I also have a very clean home and take great pride in our business. The fact that he decided to go with another contractor was fine we did not charge him for either time we went to his home to diagnosis the needed repair. We have been in business 33 years and again are very proud of our business."