James Tree Service

Great job and good team.

Great, easy to explain what we wanted and they did just that

After initial email correspondence, waited 2 weeks without hearing anything. Contacted them again to see if they still wanted the job. They showed at the property unannounced, cut 6 limbs on 1 tree, the 2nd tree looks untouched, left the pile of branches.

Very professional over the phone. They were prompt in providing me a quote that was $295 for the small dead tree and a limb. After exploring several other services, I called back and asked if they would also take a small branch off of the willow tree that was next to the dead tree. The response was "no problem". There was no mention of an additional charge as it was a small limb that I could have done myself with a ladder. The other companies shared that since it was just a small limb that they would do at no charge. They arrived on time with a large boom truck and pulled into my neighbors driveway. I was concerned that they used the neighbors driveway without permission but all of the work was done and the team did a nice job of cleaning up. The problem came when I received my bill for $401.25 which as 27% more than the quote. I called James Tree Service to express my concern and the response was "what, you expect me to take off the willow tree limb for free? No, I just would have wished that you would have been honest up front when I called and shared that you were going to charge me an additional $85 for a small limb that was next to the dead tree that was being removed. I chose James Tree service because of Angies List. They were not my cheapest quote at $295 but I was willing to pay more for good service. My experience is that they were not honest up front took my ask as an opportunity to significantly raise the price. I would not recommend them to other consumers. If you do chose James Tree Service please make sure you ask for a total price including any add-ons with details on the services in the quote so that you do not have my same experience.

The men were very polite and professional.  Was amazed with the clean up, left no brush behind.  Charged me exactly the estimate that was given.  I would hire him again.

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