Dry Step Carpet Care
About us
Our unique floor cleaning service specializes in a dry carpet cleaning method that can be used across all surfaces including rugs, upholstery & tile. Call today to experience the cleaning difference!
Business highlights
Emergency services offered
25 years of experience
Services we offer
carpet cleaning, rug cleaning, spot cleaning, tile, upholstery
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.969 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 1% | ||
| 1% | ||
| 1% | ||
| 0% |
Showing 1-25 of 69 reviews
Robert C.
Oct 2022
We employed Dry Step to clean our ducts, carpeting, and dryer vent/duct. All three were wonderful, and the price was lower than I had expected. We found them to be very conscientious, and they even went the “extra mile” - and then some! The owners, Laurie and Jim, were great. A first-class, family-owned company that we will recommend to our friends and family. Thank you, Laurie and Jim! Bob and Christine, Delaware, Ohio
Response from Dry Step Carpet Care
"We can't thank you enough for supporting our small business and for taking the time to write this stellar 5 star review!! It was an absolute pleasure working with you folks and we look forward to our return visit next time. Be safe and blessed always!"
Suzanne F.
Sep 2019
Fantastic job! I am hooked. I have cleaned my carpets myself but this cleaning was so much better. I removed the small items like end tables, but the gentleman from Dry Step moved the heavier items: couch, chairs, desk. The gentleman who did the work was so courteous, patient, and very helpful. I had so many questions, and he took the time to answer each one. I also had a room that needs the carpet replaced because of the age and stains. He took the time to run the cleaning machine over the worst stain and much to my surprise, it actually removed it. I will definitely hire this company again.
Response from Dry Step Carpet Care
"Thank you so much for your kind review. We are so happy you were pleased with the results of your most recent service. Our technician said you were such a sweetheart and that he thoroughly enjoyed providing you the kind of service you deserve. We can't thank you enough for sharing your experience and for supporting our small business. We look forward to seeing you again! THANKS AGAIN!! :)"
Mel M.
Jul 2019
Annual deep cleaning includes Dry Step. Have used for two years and would not use anyone else. Easy to select services and schedule with on line form. Confirmation was fast for preferred date and time. Technicians are always very professional and thorough. I get all carpets, all tile, and all upholstery done each time. I have had my couch for 6 years and people ask if it is new. With two dogs Dry Step is a must!
Response from Dry Step Carpet Care
"We're so glad you are pleased with the results of your most recent service and we can't thank you enough for being such a faithful repeat customer over the years! We truly appreciate wonderful customers like yourself who see the value in quality work and results. We can't thank you enough for supporting our small business and for sharing your feedback about your experience. We wish you best always and look forward to seeing you again next year!!"
CLARISSA B.
May 2019
It was great. When I called I got their machine, I didn't get a call back on a Monday after leaving a message the Thursday before but they were available the following Wednesday and sent a young guy named Alex. He did a wonderful job. I was hesitant because I didn't think a carpet cleaning company would've done dryer vents. He first approached it from the outside and set up a line through the vent to clear it. He went back in with a shop vac to vacuum everything up. He also did the same process from the inside. Since the process makes a lot of dust he went over everything with the shop vac again. He also mentioned the washer/dryer were set a little bit too back against the wall and moved them up by an inch or two. He also charged me the initial said amount. It was all good. I'm just really pleased because a lot of people are backed up to do this type of work right now and I didn't feel safe to use my dryer because of all the built up lint.
Response from Dry Step Carpet Care
"Thank you so much for your review of our service. I'm sorry we did not get back with you on the same date as your phone call. I am however glad that we were able to get you in right away! Thank you so much for your support of our small business and we look forward to seeing you again!"
DEAN E.
Mar 2019
They did a great job.
Response from Dry Step Carpet Care
"We're so glad you are pleased with the results of your most recent service! We strive to make sure we have highly trained and professional technicians to offer you the best possible cleaning results and service. We truly appreciate wonderful customers like yourself who see the value in quality work and results. Thank you so much for sharing your feedback with us. We truly appreciate it!!"
Danielle W.
Nov 2017
This is the only carpet cleaning company that we will use from now on! They scheduled quickly, charged a fair price and used a system that was safer for our carpets and us! Their "dry" system allowed our carpets to dry within a very short period of time and we were amazed at how new they looked! All marks and spots were gone! The tech was honest in that he probably couldn't remove some stubborn, old pet stains and so we decided to replace that carpet instead. We love that they use a safe solution, rather than chemicals to clean the carpets and the house smelled amazing when they were done. We highly recommend Dry Step!
Response from Dry Step Carpet Care
"Thank you so much for your positive review of our company and service. We are so appreciative of great customers like yourself who see the value in quality service!! Best to you always!! Laurie :)"
Ralph K.
Nov 2017
Did an excellent job. Called and asked if he could start earlier. He was very professional and work was excellent. Used a minimum amount of liquid to clean and carpets were dry in a few hours.
Response from Dry Step Carpet Care
"Thank you so much for your positive review of our company and service. We are so appreciative of great customers like yourself who see the value in quality service!! Best to you always!! Laurie :)"
Kathryn S.
Oct 2017
Excellent. Alex was very professional and did a very thorough job. I wouldn't hesitate to use them again. He spent extra time working on that area and got the best results I've seen to date.
Response from Dry Step Carpet Care
"Thank you so much for your positive review of our company and service. We are so appreciative of great customers like yourself who see the value in quality service!! Best to you always!! Laurie :)"
Bonny B.
Oct 2017
I am a regular client of Dry Step because of their prompt, professional service. I love that the carpet is cleaned with non-toxic product and that the quality exceeds my expectations. Even pet stains are gone. The technician is knowledgeable and prompt. I would highly recommend Dry Step.
Response from Dry Step Carpet Care
"Thank you so much for your kind review of our company and service. As always, it a pleasure providing you with excellent service!! We look forward to seeing you again!!! :)"
Lacy B.
Sep 2017
They do an amazing job. Scheduling is easy and questions or concerns are answered promptly. We have used them over 5 times now and recommended them to friends and family who love them as well!
Response from Dry Step Carpet Care
"Thank you so much for your great review of our company. We truly appreciate your feedback and look forward to providing you with the kind of excellent service you have come to know and expect from our company!"
Lacy B.
Jul 2017
Perfect! They were great!
Response from Dry Step Carpet Care
"Thank you so much for your great review of our company. We truly appreciate your feedback and look forward to providing you with the kind of excellent service you have come to know and expect from Dry Step!"
Roberta K.
Jun 2017
As soon as I placed my order online, on a Sunday, I got a response telling me when they could show up. I had to schedule for a different day, and Laurie responded right away with a different date and time as well as all of the terms and conditions. All of the prices were quoted in advance based on my estimated room sizes. I was told when the tech would show up and the tech, A.J., showed up right on time. He was courteous, introduced himself, asked for a tour of the areas, and even explained the service to my neighbor who wants her carpets cleaned. A.J. was very professional and did an excellent job of cleaning the carpets. What I loved was that there was no hot water injected into my carpet, no harsh chemicals or chemical odors. Dry Step uses an essential oil solution to clean the carpets. This was my second time using Dry Step, and I will continue to call them every time I need my carpets cleaned. Thank you for a great job!
Response from Dry Step Carpet Care
"Thank you so much for your great review of our company. We truly appreciate your feedback and look forward to providing you with the kind of excellent service you have come to know and expect from our company!!"
Meredith L.
Jun 2017
I'd give them A across the board for all of those.
Response from Dry Step Carpet Care
"Thank you so much for your great review of our company. We truly appreciate your feedback and look forward to providing you with the kind of excellent service you have come to know and expect from our company!"
Eileen W.
Feb 2017
They were wonderful. They are effective. I have recommended them for my office, and we use them for my office.
Response from Dry Step Carpet Care
"Thank you so much for your great review of our company. We truly appreciate your feedback and look forward to providing you with the kind of excellent service you have come to know and expect from our company!"
Eileen W.
Feb 2017
.
Response from Dry Step Carpet Care
"Thank you so much for your great review of our company. We truly appreciate your feedback and look forward to providing you with the kind of excellent service you have come to know and expect from our company!"
Cheryl B.
Dec 2016
unknown
Response from Dry Step Carpet Care
"THANK YOU SO MUCH FOR YOUR REVIEW OF OUR COMPANY. IT WAS TRULY OUR PLEASURE TO PROVIDE YOU WITH EXCELLENT SERVICE!"
Amy E.
Oct 2016
unknown
Response from Dry Step Carpet Care
"THANK YOU SO MUCH FOR YOUR POSITIVE REVIEW OF OUR COMPANY. IT WAS TRULY OUR PLEASURE TO PROVIDE YOU WITH EXCELLENT SERVICE!"
Briana S.
Aug 2016
Thank you so much for helping us out with out duct cleaning! The service was impeccable and the customer care following our cleaning (answering questions, commitment to quality and standing behind their service) was superb. They cared for our home with genuine desire to fix our issues (which they did!!!). You can't beat this kind of service and care. A+ service and A+ people. Would recommend Dry Step to anyone and everyone (and I am hard to please!!!). Thank you for coming out to our home.
Response from Dry Step Carpet Care
"THANK YOU SO MUCH FOR YOUR POSITIVE REVIEW OF OUR COMPANY. IT WAS TRULY OUR PLEASURE TO PROVIDE YOU WITH EXCELLENT SERVICE! WE LOOK FORWARD TO SEEING YOU AGAIN!!"
Steve H.
Jun 2016
It went great. Best job in a long time.
Response from Dry Step Carpet Care
"THANK YOU SO MUCH FOR YOUR POSITIVE REVIEW OF OUR COMPANY. IT WAS TRULY OUR PLEASURE TO PROVIDE YOU WITH EXCELLENT SERVICE! WE LOOK FORWARD TO SEEING YOU AGAIN!!"
MARTIN G.
May 2016
When I saw the reply that Laurie the owner wrote to my previous negative review, I contacted the company. She let me know that the company had gone through some necessary personnel changes, apologized for how we had been treated, and asked us to give them a chance to make it right. Mike the owner cleaned our carpets (with a very fair cost adjustment), and did his best to deal with a previous stain. Our carpets look great, but more importantly, the customer service was excellent. We will be happy to call them again in the future.
Response from Dry Step Carpet Care
"THANK YOU SO MUCH FOR YOUR POSITIVE REVIEW OF OUR COMPANY. IT WAS TRULY OUR PLEASURE TO PROVIDE YOU WITH EXCELLENT SERVICE! WE LOOK FORWARD TO SEEING YOU AGAIN!!"
Pamela S.
May 2016
I cannot say enough about your process of cleaning carpet!! I absolutely will use you for all my carpet cleaning in the future! Not only did your tech get out stains that our previous cleaner never fixed (they kept coming back a week or so after he would clean them), but our carpets were completely DRY within a few hours! That was luxurious :)
Before, we would have to be very careful with my mother (she uses a walker) so she didn’t slip. Our carpets would be SOAKED for at least two full days. We all hated it!
Your treatment was not only very dry, but our carpets look brand new! I am not kidding! The knap is raised and puffy, & I haven’t seen my carpet look this good since it was installed.
I am completely sold! I am so glad I talked to you on the phone, and signed up both my mother and I. My mother (Anne Reed) is as happy as I am. She said she will never use anyone else either. They had various wrinkles in their carpet that started showing up after the last carpet cleaner would leave (I believe it was because the water penetrated all the way thru the padding). After you did their carpets, most of those wrinkles are GONE! She can’t believe it!
Mom has referred you to my niece who lives right beside us. Her name is Natalie Reed. If she uses you, please give the referral money to mom :), not me.
Once again THANK YOU! I tried to write a review on Angie’s List but apparently you don’t belong, because it would not bring up your name. Feel free to repost this review anywhere you’d like!
Before, we would have to be very careful with my mother (she uses a walker) so she didn’t slip. Our carpets would be SOAKED for at least two full days. We all hated it!
Your treatment was not only very dry, but our carpets look brand new! I am not kidding! The knap is raised and puffy, & I haven’t seen my carpet look this good since it was installed.
I am completely sold! I am so glad I talked to you on the phone, and signed up both my mother and I. My mother (Anne Reed) is as happy as I am. She said she will never use anyone else either. They had various wrinkles in their carpet that started showing up after the last carpet cleaner would leave (I believe it was because the water penetrated all the way thru the padding). After you did their carpets, most of those wrinkles are GONE! She can’t believe it!
Mom has referred you to my niece who lives right beside us. Her name is Natalie Reed. If she uses you, please give the referral money to mom :), not me.
Once again THANK YOU! I tried to write a review on Angie’s List but apparently you don’t belong, because it would not bring up your name. Feel free to repost this review anywhere you’d like!
Response from Dry Step Carpet Care
"THANK YOU SO MUCH FOR YOUR POSITIVE REVIEW OF OUR COMPANY. IT WAS TRULY OUR PLEASURE TO PROVIDE YOU WITH EXCELLENT SERVICE! WE LOOK FORWARD TO SEEING YOU AGAIN!!"
Dana W.
May 2016
Cleaned our heavily soiled family room, living room, stairs, upstairs hall and dining room. Great job and got out some stains the others could not. Asked them to pay attention to the edges of the light carpet that are turning dark, and a couple pet stains. They did a better job than our last cleaning company.
Response from Dry Step Carpet Care
"THANK YOU SO MUCH FOR YOUR POSITIVE REVIEW OF OUR COMPANY. IT WAS TRULY OUR PLEASURE TO PROVIDE YOU WITH EXCELLENT SERVICE! WE LOOK FORWARD TO SEEING YOU AGAIN!!"
Kathy L.
Apr 2016
From my very first contact, Laurie was very responsive, accommodating,and professional. Today the men that arrived were prompt, professional, and approachable. Our carpets and sectional look amazing!!! Much better than expected. And they did everything they said they would in half they time they estimated. Cannot recommend highly enough. We will be using Dry Step again. And special thanks to Crystal for telling me about Dry Step. I would never have called had she not told me what a great experience she had.
Response from Dry Step Carpet Care
"Thank you so much [Member Name Removed] for your positive review of our service and company. It was truly our pleasure!! We can't thank you enough for appreciating our efforts. :) Laurie :)"
Julie L.
Mar 2016
All I can say is they did an incredible job!! We have had several businesses over the years clean the carpet in the master bedroom and it always looked like it was just permanent stains and we would have to have the carpet completely replaced. Instead I decided I would give another company one last try and all I can say is they did an INSANELY WONDERFUL job!!! The carpet almost looks like it never had been worn!!!! I will use them again!!
Response from Dry Step Carpet Care
"Thank you so much for your kind review [Member Name Removed]! I'm so glad we were able to help save you the cost of unnecessary carpet replacement!! Thanks so much for giving us the opportunity to clean your carpets and we look forward to seeing you again. Laurie Mooney - Owner :)"
David H.
Mar 2016
unknown
Response from Dry Step Carpet Care
"Thank you so much for your favorable review of our company. I'm glad you were pleased with our service and we look forward to seeing you again! Laurie - Owner"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Dry Step Carpet Care is currently rated 4.9 overall out of 5.
Dry Step Carpet Care accepts the following forms of payment: CreditCard
No, Dry Step Carpet Care does not offer free project estimates.
No, Dry Step Carpet Care does not offer eco-friendly accreditations.
No, Dry Step Carpet Care does not offer a senior discount.
Yes, Dry Step Carpet Care offers emergency services.
No, Dry Step Carpet Care does not offer warranties.