BuckGuy LLC Cleaning Services

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The provider was prompt and professional.  They did a great job on the bathrooms and overall good job.  Didn't get some areas such as dusting as well, though good job overall and great for the price.  They had a lot to do in short time.  We did ask for them to come back for a separate job on some appliances and they gave an estimate and said they would call.  They did not follow up on that and no communication on future service.

They did a very good job. There was some misunderstanding and miscommunication at the very beginning when trying to set up the appointment through their online appointment generator. They rectified the situation when they got out there and they did a pretty good job. That's probably the biggest area of improvement, the communication side of things.

Very well.  Three men showed up to clean on time and ready to work.  They provided their own supplies.  Did a great job.

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The cleaning was very thorough. Communication was good as far as scheduling. I thought the guys did a great job.

It was excellent. They had cancelled because the roads were bad, I was upset, and they overlook my anger, and actually came and did the work. My house is very clean. They were very gracious. I was very gratified by their work and their attitude. My house has never been so clean.

They only did 1 of the 3 cleanings as part of the package. They sent one person out to do the job. The other appointments they would just cancel on short notice and that was that main issue. They did refund the 2 cleanings that I did not use.

1st appointment they cancelled because they were a worker short and running behind.  They apologized and offered me a free (4th) cleaning because of it, however THEY rescheduled me at a time that did not work for my schedule.  I had a very difficult time getting someone to reply back to change the appointment.  I left two messages and e-mailed as well over the course of a couple days before they returned my call.

2nd appointment (1st cleaning) - The appointment was at 8am, they were 45 minutes late.  Cleaning done was okay, but they used multi-surface cleaner on everything even my hdtv which should NOT have cleaner sprayed on it!  It had awful marks that were very hard to remove!  I was very worried they had ruined the TV.  In addition, mirrors were still smudged, fingerprints still on switch plates, soap scum still in shower.  They cleaned a lot of square-footage, but I wish they would have cleaned more thoroughly.  I figured I would have to tell them more specifically my expectations at the next session.

Scheduling the 3rd appointment, they confirmed a different day/time then I asked for. 

When we finally confirmed a mutual time, they cancelled on me because someone was out sick with bronchitis.

Scheduling the 4th appointment, again they confirmed a different day/time then I had previously scheduled - we had to work out a mutual time that would work for both schedules.

4th appointment (2nd cleaning) - I asked them to pay attention to detail, to clean things that I would not get to:  blinds, windows, grout, kid potty, etc.  However the basics were not even cleaned thoroughly:  toothpaste crud was still in the sink, mirrors were streaky, faucets had dirt around edges.  I told them to dry dust because of the tv issue previously, but dust was left in corners and things were put back in disarray.  Overall the attention to detail was not there! 

5th appointment - I needed to reschedule

6th appointment - AGAIN their automatic e-mailing system just sends out a random scheduled time that I did not request, so we had to work out yet another rescheduling.  This is at least the 4th time I had to reschedule because their system was either wrong or just rescheduled a time without consulting me.

7th appointment (3rd cleaning) - They were an hour late to the appointment.  The new person on their team as very kind and courteous.  They cleaned for only 1.5 hours and then left even though the session was for 2 hours.  I went out to their car to ask them to clean kitchen floor again (There were still crumbs, jelly, hair etc on the floor)  He came back to "redo" the floor.  When he left I looked again and found much of the same mess.  They do not mop the floor or scrub it on hands and knees.  They use a Shark tool that did not get my vinyl floors clean!  In addition to the kitchen floor, the kitchen window was still full of finger prints and scum, the bathroom floor still had a lot of hair, my furniture was still dusty, fingerprints were still on the light switch plates - these are all items that are on their basic cleaning list. 

I am a person who "cleans" for the cleaners too.  I make my house as neat as possible to make their job super easy.  This is another reason it is not worth the headache.  I take the time to move all the clutter and they cannot even clean the basic crud from my house!  There is very little to clean or dust around after I have relocated most of our junk.  I have kids, but no pets so the job really can't be too hard, can it?

Although I am eligible another cleaning, it has not been worth the headache dealing with them.  They seem to be decent and kind men, but their lack of attention to detail does not make them good cleaners.  Also their new scheduling system has some major issues that need to be dealt with! 

We have been regular customers of Craig and his crew for a couple of months now, and I am happy to report that the quality of their work has been consitently outstanding. At the same time they have been great to work with when I scheduled cleanings neebed to be rescheduled at the last minute because we had other things to tend to.

They were prompt and professional. They sent an email reminder of these appt the day before and sent a text the next day when they were in their way to my residence. My house required light cleaning and was cleaned to my satisfaction. I will plan on hiring their services on a 2-3 month basis for cleaning of my bathrooms, kitchen, and floors. Also note this was booked through Amazon local coupon.

Craig, Vernon, and Lynda arrived as scheduled, after sending me a notification that they were on their way. As usual, they got right to work as soon as they were in the door, and did not stop until they were all done. They were very professional and courteous, including with our children who were in their way a few times. The quality and value of their work cannot be beat.

The company was professional and friendly on the phone when scheduling the appointment times. The workers were all friendly and did good work. We were pleased with the service.

Updated review: From "F" to "A" in one cleaning!
Communication was much improved. I was contacted multiple times for appointment confirmations. The Craig and Troy arrived later than scheduled but they were really good at let us know ahead of time and keeping us updated of their arrival time. Once they arrived, they quickly got to work and kept at it with a lot of care, focus, attention, and good pace. THESE GUYS CAN CLEAN! I have two mor of their groupons and willl be looking forward to the next appointments.

Initial review: Very poor communication
Bought 3 2-hour cleaning sessions on Groupon. Left multiple voicemails to try to schedule an appointment. Calls were not returned. Got through to Leroy one day who was on his way to a job and offered to call me back later. He didn't. Tried the online scheduling page but could not find any available times until April. Texted Leroy to ask about any availabilty before April and offered specific dates. He replied that they could do any of those times. I texted back with my final choice. Still no acknowlegement or confirmation. Since other reviewers have raved about the quality of their jobs, I think they are victims of their own success and I will gladly revised this review if they end up making good on their offer.

I received a Groupon as a gift for a cleaning session with BuckGuy.  I scheduled an appointment a few days before the groupon expired, and they were a no show. I contacted them, and another appointment was scheduled after the expiration date and the Groupon was honored. We were really pleased with the mother/daughter team that showed up to clean the house.  We thought they did a fine job, and the daughter had an excellent rapport with our dog, and we decided to hire them on a regular basis. We scheduled appointments a few weeks out. Another no show.  E-mailed and phoned BuckGuy, and waited over a week for a response. We are so disappointed in the customer service that we cancelled the rest of our appointments.

After purchasing a three visit package with Amazon Local I called and made my first appointment. However, no one showed up or called on February 10, 2014. I left several messages at the Columbus number (614) 595-8979. I got no response. After posting a review on Yelp.com someone finally called me back. A new appointment was scheduled within a few days. The lady that showed up did a poor job. Dirt left in corners of floor and she stirred up dust using her broom on the rugs in kitchen. Mopped most of the floor. Did not clean tables & chairs, switch plates, microwave, outside of appliances, windowsills, baseboards, front of cabinets and wiped down 2/3 of surface areas. My second appointment, same lady showed up with another cleaner and when I tried to show her the "Standard Cleaning" list from BuckyGuy's website, she informed me that she knew what she was doing and she left. Yes, LEFT! At this point, I give up.

UPDATE:  The owner called within a few hours of posting this review on March 10th.  He offered to come out the next day with two other men (one in training) and make sure it was cleaned properly.  Wow, did they ever!  If anyone had told me that three guys could clean a house that well, I wouldn't have believed them. 

See 'What did the provider do' section of this review.

Provided good service through Angies List big deal, have had one of four cleans so far.  (They gave us a free clean because they had to reschedule.

It went great! I called right away after printing the Groupon to schedule. I had a glitch during the scheduling phone call, my fault, and was back in touch with them in two days. They were a few minutes late but had called my cell phone to tell me. Leroy and owner, Craig, showed up and went right to work. Both guys were very nice, and professional. They went right to work and stayed busy the entire two hours. I had asked for them to vacuum and dust cobwebs all over an unfinished basement. They also sprayed the basement with Febreeze and ran a mop with scented cleaner over most of the floor; I had told them not to move stuff as I was more concerned about the cobwebs/dead bugs that accumulate. Leroy even dusted down a desk area and some other items near the desk. I was very happy with their work ethic and professionalism. I would recommend them to anyone and will use them again for cleaning. Thanks guys, you did a good job!