A PROPER GARDEN

The pink dogwood trees (with planting) cost $800 which I consider quite high. Since their store is very nice and somewhat upscale, I decided to go with them.  This was a Big Mistake!
They never called to schedule an appointment so, the planters just showed up at dinner time and luckily I was home.  The trees started to die the following summer. I contacted them before the 1 year warranty expired in the Fall.  They never returned by email or calls so, I took pictures of the trees and went to their store. The "proper" person wasn't there so, I left the pictures and my contact info and never heard back
Well, spring arrived and trees are dead now. I inquired and requested credit toward their replacement be offered....and again they offered no response.
I suggest others avoid this business since they don't stay behind their products and offer no post purchase customer service.

Provider would not return calls nor speak to me about scheduling a delivery of plants and installation of plants (all  pre-paid). Had to chase them for a month and threaten to cancel the charges through my credit card company. They were nothing but arrogant, rude, unreliable, and unprofessional. 

This was the worst experience I've ever had. I stopped into their store in September to inquire about making some bows for me. they said no problem. I went back in early October spent close to an hour selecting ribbon which they told me would be ordered and that the ribbon would be in after November 1st. I called about the second week of November and said I would be happy to pick up my bows anytime before the Christmas crush they said no problem that they said they would call when they were completed. By the first week of December I called them again only to be told that they didn't have my ribbon and could I stop in and select something else. At no time did either of the owners ever call me to tell me in November that they were unable to get my ribbon, at no time did either owner ever call to apologize for the inconvenience, even when I went to the store on Sunday 12/6 neither owner, both of whomwere there, said one word to me. How this place stays in business astounds me. They were completely unapologetic for their lack of communication with me and poor follow through. They've had multiple times when they could have personally discussed this with me and chose not to.. They said the manufacturer did not send the ribbon, why didn't they call me in the beginning of November if that was the case. There's no excuses for how they handled this.

Spent hundreds of dollars on outdoor Christmas decorations, which literally fell apart after two seasons. When I contacted the store regarding remedy, they told me they could provide a number for the manufacturer. Somewhat stunned by this type of response from a small business, I asked if there was another remedy and was told very rudely no and hung up on...needless to say I won't be visiting the store again and would urge buyers to beware.

Have not yet purchased anything, but plan a purchase with delivery and planting for the fall.  Amy was extremely helpful and friendly.  (The other lady that answered the phone once was not so friendly.)

Requested an estimate for landscape design services.  Mutually agreed to have them create the design for a section of my yard on Saturday.  They agreed that an initial design would be done the following Friday.  When I heard nothing from them that weekend I sent an e-mail inquiring as to the project's status.  My e-mail went unanswered.  Sent a second follow-up e-mail four days later.  So far I have gotten no response.

Over-promising and under-delivering is bad enough, but it is extremely disappointing that I could not even obtain a response to an inquiry.  I explained to the representative that I was going to delay the start of my fence replacement in order to obtain his design since I was planning to make changes to the layout of the yard.  He assured me he could turn the design around in time.

Overall, the experience was less than satisfactory.  Plants that were purchased seemed slightly overpriced when compared to other nursery/garden centers like Oakland, but I purchased them through Proper Garden for convenience since other work was to be performed.   

The crew was courteous and helpful, but seemed to have little overall experience; not what I expected.  The crew went to work taking up sod in the shape of our new backyard bed which was to measure approximately 30 feet from end to end and correctly shaped the large bed which was to have 3 evergreen trees (Colorado Blue Spruce) installed across it.  It was made clear where the trees were to be planted when the initial estimate was performed.  To my surprise, the crew installed all 3 evergreen trees virtually on top of one another in the middle of the large bed (lots of empty space on each side) with no space in between despite previous guidance that the trees were to be spaced equally across the bed to fill the space and in anticipation of future growth.  Clearly, the project coordinator and installation crew were not on the same page and/or lacked adequate communication.  I called the crew back out to fix the situation, which took several days for them to return.  Upon re-situating the 3 trees, at least two were badly damaged/mangled with many branches broken or sheared off.  One tree, in addition to being the most damaged also appeared to be planted too deep and at an angle (not perfectly upright).  I questioned the crew if the tree should be lifted/adjusted in the bed so that it would be more vertical and not planted so deep, but was told that it was in there pretty well and straight and adjustment was not needed.  Further, I followed up with our project manager and shared my concern about the tree planted sideways/too deep and that it had several branches broken.  She agreed to come out and look at the tree, which again took several days.  At that inspection, she indicated that it was a little bit crooked, but would not present an issue.  Against my instinct, I dropped the issue and considered the project complete.  And, within days the top 1ft of the tree had completely dried out and dropped all needles.

A year later and two of the trees are looking great.  Additionally, the other trees Proper Garden installed, and plants/shrubs/etc that I purchased and installed myself are thriving and getting bigger.  But... the tree that I was worried about from the time of installation is struggling and looks bad.  Compared to the other trees, it has not grown at all.  It's branches are brown and dropping needles on warm days despite being cared for in the exact same way.  I contacted the project manager and Proper Garden to inquire about this tree and my concerns.  The responsiveness was a major disappointment.  Again, she agreed to come out and look at the tree (took several weeks), but determined that it was not an issue.  I suggested that we needed to look into replacement because the tree looks out of place compared to the other two.  The project manager indicated that she needed to check with her boss; it took another 2 weeks to get any further response back.  At that time, I was told that they could replace the tree, but that it would cost $300 (the tree when installed a year ago cost just $150).  I checked pricing at Oakland to see what a comparable tree would cost; they indicated $149 without any coupons/specials which they offer frequently.  Needless to say, I am not having Proper Garden replace the tree for that ridiculous price; they really don't seem interested in making the issue right even though I am convinced that improper installation in the cause of the tree's poor growth and development over the past 12 months.

I will never return to Proper Garden as I feel their pricing on plants is too high and their service after the sale is mediocre.  All plants are to carry a 1 year warranty, but because the tree is not completely dead, the nursery is hiding behind technicalities.  To replace the tree with a new Colorado Blue Spruce free of charge would cost at most 5% of the total our family has spent there on landscaping products/services over the past year seems like an easy decision to me.  Stick with Oakland or Straders, prior experience with those two companies is much more pleasant and fair.

They designed and landscaped our backyard. They did a great job and finished the work in 3 days. We made some changes along the way and they were very accommodating to our needs. They supplied all the plantings and decorative stonework. They set up beds and mulched everything and laid all the plants, trees and shrubs. They gave us a 1 year warranty for all the plants, as they finished the work right before the winter. They also came out to follow up and made sure that we were happy with the work. They were very precise, tidy and professional. I would recommend them to others and we are using them again in the near future.

We purchased the fountain and paid $199 for installation. We were told they would call and install the fountain in a few days. After a week we had not heard and it took a phone call from us for them to set up a time for the install. They did not show on the day as planned but the following day and when we arrived home the fountain was not working and had emptied the water into the flower bed. They came. And repaired it and the same thing happened again. After leaving several messages for bob, they eventually came out again and said they needed to order a new pump and would be out at the beginning part of the next week. Again, no one showed or called to give us an update. Left several messages for bob, again no response and it took getting very frustrated and several calls to get someone to put the new pump in. The most troublesome part is I asked to speak with the owner to find out that is BOB! We have never dealt with a company that has been so poor with follow up . Bob has never once called to apologize for the frustrations caused by poor customer service. We also feel sorry for the employees if the boss doesn't care why should they!

The person I spoke with did not know if they offered a roto-tilling service, but she said that she would find out and call me back. They never called back to even say they did not do the service. I found someone else to do the work, but I would not consider this company in the future.

It has been a very good experience, they have a talented designer, he knew exactly what I wanted. The instillation team has been amazing. He is a trained landscape designer, he supervised and participated in the design. They used three workers that are very clean and hard workers.

It has been a very good experience, they have a talented designer, he knew exactly what I wanted. The instillation team has been amazing. He is a trained landscape designer, he supervised and participated in the design. They used three workers that are very clean and hard workers.

The person was very knowledgeable. She looked at the pictures that I brought with me. After asking about sunlight, and the types of plants/flowers that I was looking for, she made recommendations. The flowerbed looks great and the plants are growing well.

They are particular. They are prompt and they will work with you to give you what you want. They are very very customer oriented.

THIS WAS ONE OF THE FEW CONTRACTORS THAT I COULD SAY EVERYTHING WENT VERY WELL. FROM THE OWNER DOWN TO ALL THE WORKERS, THEY WERE THE NICEST, MOST POLITE PEOPLE THAT I HAVE EVER WORKED WITH.

THIS WAS ONE OF THE FEW CONTRACTORS THAT I COULD SAY EVERYTHING WENT VERY WELL. FROM THE OWNER DOWN TO ALL THE WORKERS, THEY WERE THE NICEST, MOST POLITE PEOPLE THAT I HAVE EVER WORKED WITH.

THE OWNER, BOB, IS ALWAYS ACCESSIBLE BY PHONE, VERY SERVICE ORIENTED AND CARRIES ONLY QUALITY PRODUCTS.