MORRIS HEATING AIR COND & PLUMBING

"Since our company has been in business since 1956 and have covered many warranties for our customers on their equipment I felt the need to respond to the false statements submitted by customer. On 3/26/14 she called us inquiring the warranty on her hot waterheater that was leaking .She also stated that she had very bad sulfur water and was used to replacing appliances for that reason. Due to the fact that we put the unit in I had the information needed to check the warranty for her. I called my supplier and they informed me that there was less than 1 year left on warranty. I called customer back and told her what remained on her warranty and gave her the choice of replacing it under warranty and only having months remaining of warranty on the new waterheater because that's how it works, or to pay for new waterheater and get a new 6 year warranty on the unit. With her water situation that is why I gave her that choice. She said she would think on that and I told her that was fine and just let us know. 2 months later she finally called to replace her waterheater. I was on vacation at that time and she made no mention to our servicemen anything about a warranty so they disposed of the old waterheater as we always do. In order to get warranty on waterheaters we need the plate off of the unit which was gone. So customer was invoiced for the full replacement of the unit. We never received any phone call or anything from customer. After almost one month of not receiving any payment I sent out a statement requesting payment. At that time customer made a partial payment and inquired about getting billed for waterheater. Then her husband called and I tried to explain to him why it was billed as such. He started harassing me and also said that our product we sell won't even last through a 6 year warranty. At that point, yes I did tell him to do what he wanted and not to call us again! Seems fair to me!"