Voss Chevrolet

They are great.  They don't pressure me, give fair pricing, call to explain things, and complete great work.  I highly recommend them to others.

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The way that the whole issue was resolved; they gave me a choice of having them repair the transmission for which they couldn't give me a quote upfront because they will have to tear it open to find out how much had to be repaired or they will put in a re-manufactured transmission from general motors with 300000 mile warranty for which they could give me a firm price which was not that more expensive than rebuilding my current one.  So I told them to go ahead and put in the re-manufactured one which I knew what it would cost.  They were able to adjust the price somewhat to compensate me for the fact that I have to rent a car during the down time which is approximately two weeks and with the final adjusted price being just over $4400; needless to say I was not pleased because I don't think a transmission should go out at a relatively low mileage even thought it was out of warranty.  The other issue was back when I purchased the vehicle new in 2009 it was considered and active patriotism to try to save the US Auto Industry which was on the road at that time.  We were sure at that time that quality wasn't an issue but few day after I got my vehicle back and everything was working, the repair was fine, there were no leaks and everything was good I decided to call General Motors cause I still thought that I shouldn't be liable even if I was marginally out of warranty should not be liable for the whole amount.  I called them out and they gave me a case number and they were sympathetic to my cost, they worked with the dealer and the resolution was rather than me...I did not pay the $4400 but I am going to get reimburse $2600 which is about 60%.  The General Motors will assume the 60% of the cost of doing business and I will have to pay just under $1800 rather than $4400.  They stepped out and did the right thing for me.

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The facilities are really clean. I took the car in and I have to wait for it but all it takes is a few minutes. It seems they care about you.

sat down with service rep reviewed what to be done. gave me estimate of cost and time. they checked back with me during service. time and cost accurate.

On 10/30/13 I went to Grismer Tires and bought tires. After installing the tires, they said they could not align it properly because the right tie rod was loose. While I was looking at the underside of the car with the Grismer people, they showed me what they said was the tie rod and yes, it did appear loose. In their opinion, I should take it back to Voss and have them replace the tie rods which they felt would have been replaced in the initial steering gear replacement.

I stopped by Voss later that day and they said there was nothing wrong with it. They did put the car up on a lift and I could see from the customer service center that they were moving the tire around. They said that I obviously didn't understand how loose the steering was supposed to be and the people at Grismer were just trying to get more business. I told Voss that Grismer had nothing to gain since they knew the dealer was going to do the work. Voss assured me they would never put a customer out on the street in a dangerous situation. (My 4 year old nephew was also with me at the time so I wasn't the only person at risk here.)

On Thursday, Oct 31, 1913 I went to White Allen Chevrolet and asked them to look at the front end and see if they could find a problem. I told them Voss said there was nothing wrong but that Grismer was sure there was something wrong. But I didn't let them know what exactly Grismer had said. White Allen said they would have to charge me something like $60 if they found nothing and I said okay...I needed peace of mind. White Allen found that not only was the right tie rod bad but the left hub was loose. I asked when I could get an appointment to get it fixed and the service writer at White Allen said it wasn't a car that was drivable....it was a safety problem. I would probably end up on the side of the road with my wheel angled out away from the vehicle. They fixed it immediately.

I complained to Voss, the Better Business Bureau and to Chevy Customer Support. The Chevy Customer Support came back with a response that Voss couldn't duplicate the problem that Grismer found. When I asked how another Chevy dealer DID find the same problem, I received no comment.

I used my dealership, Voss Auto.  They were efficient.  They did everything good.

Very prof.essional. The service was great. The total time was less than 2 hours

I did have a bad experience several years go with Voss Chevrolet Inc but the last visit was good.

Service was done to order and completed on time and on budget.
Diagnostics of power steering fluid was the only area of (minor) concern, one mechanic had detected a minor power steering fluid leak during repair of other items and had recommended fluid change and reseal. I deferred service at that time. On return visit, 2 months and 1,000 miles later, new mechanic said that the leak was now too bad and steering gearbox would need to be replaced. $200 repair had become $900 repair. I deferred service again. Car has been driven four months since then without the repair and without detectable leak yet.
Service has been surprisingly good for a model whose manufacturer has been out of business for over two years.

The mechanics are always friendly and explain everything they do in detail. They even helped me find a part for my old Dodge truck. If you find a good mechanic stick with em!

It’s a dealership and it’s really large. They took the little bumps out from all over the car, and my husband’s car was relatively new. We have had work done there before on my son’s car and we are referred thorough our insurance company to several dealers, and there are several repair shops in the area they recommend. At that time there was so much hail damage to vehicles around here and the wait was incredibly long at most of the places. We had experience with them before we went with them and the wait was not too bad and we knew they did good work.

Would absolutely tell other people. Excellent job, kept me informed. They worked with me.

Because of the hail storm they were really backed up.  It took three to four weeks for them to get to it, but the insurance did cover a rental car.  There was one piece of trim that they missed.  So, they had to order a part and with that I had to keep calling them to see if it was in.  They seemed to be confused each time I called, but they eventually got to it.  Other than that, they were fine.

Took my van to Voss for repair of rear fender damage caused by a hit & run sidewipe.  Damage was relatively minor.  Fender was pushed inward but not crumpled and no metal was exposed to environment.  Voss pulled out dent and repainted.  One year later, paint bubble had formed at that spot.  Took van back to Voos, who repaired and repainted at no cost.  Six months later, more paint bubbling.  This time, Voss said a rust hole had formed and repair would require entire new quarter panel at cost of $2400.

I took van to another repair shop who told me that 'rust, was actually a pinhole likely caused when dent was pulled out.  They explained that many times, a pin is welded to a body panel for use with a slide hammer to pull out the dent.  Sometimes, the welder is too hot and burns a hole in the auto body about the size of a nail.  This appears to be what happened to my van.  I paid the new body shop to repair the hole damage, but with a hole in the body (caused by Voss, NOT the accident), rust continues to form.  A 3rd body shop confirms that once rust forms on a car, it's nearly impossible to keep away.

I paid Voss $1000 to fix a minor dent, and they screwed up my car, causing far worse damage.  I would have been better off leaving the dent in my car.  I will NEVER use Voss again for body work.

They seemed to do a very good job. I have not had any problems with the gasket since. They were very helpful and explained what they needed to do. He also came back with a list of things that he recommended doing to the car in the near future. Most of them were just regular maintenance things. I thought that they were a little high on the price, but I think it is just me because I don't like spending money on things like this.

I would have to say the sales team at this particular dealership is pretty outstanding. I would call myself a very happy customer. I paid fair prices for both of my cars. I found the care to be very good here and I would highly recommend them to others in my local area.

THEY DID A VERY NICE JOB WITH MY CAR. THEY DIDN'T HAVE TO REPLACE ANY PARTS, THEY FIXED WHAT WAS THERE. THE PAINT JOB MATCHES PERFECTLY, AND MY HUSBAND THINKS SO TOO.

THEY DO GOOD WORK. THEY HAVE A GUY THERE THAT CAN LOOK AT AN OPEN TRANSMISSION AND TELL YOU IF THERE ARE WASHERS MISSING OR WHATEVER ELSE THE PROBLEM MAY BE. I'VE USED THEM FOR AROUND 30 YEARS NOW, AND I WOULD DEFINITELY RECOMMEND THEIR SERVICES.

VOSS VILLAGE CADILLAC DID A BAD JOB ON MY CAR. THE SPEEDOMETER IS STILL NOT WORKING PROPERLY, MY BRAKES ARE STILL NOT WORKING COMPLETELY, AND THE SECURITY SYSTEM IS STILL ACTING HAYWIRE.