Southtown Heating, Cooling, Plumbing & Electrical
About us
We have 29 employees that are not subcontractors. We have no commissioned sales representatives, they are salaried! We are not flat rate pricing, therefore, you pay for exactly what you get! We do not commission our service and installation personnel to prevent dishonesty in your service and assessments. They are paid well to perform professionally and honestly for you! We offer 24 hour/7 days a week emergency service. We offer free estimates for Installations, Commercial maintenance programs, and some larger service projects. Call today, we are here when you need us!
Business highlights
Services we offer
Air Conditioning, Electrical and Backflow Certification. We offer maintenance programs for residential and commercial customers. We install generators, Heating/Cooling/Plumbing/Electrical service and installation for both commercial and residential customers. 24 hour/7 days a week emergency service. Free Estimates for installation projects. Fully licensed in Heating, Hydronics, Plumbing, Refrigeration, geo-thermal systems and tankless water heaters. Member of BBB!
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 17% |
"I would like to apologize to this customer if we indeed missed taking care of him! As we responded previously on [Redacted] review, we again searched our message books (3 of them) for any calls from Mr. [Member Name Removed] None were found. We additionally checked the sales representatives schedule book from Jan. 1, 2017 through April 30, 2017 and found no entries relating to Mr. [Member Name Removed] We have no service calls linked to this customer and we found no sales sheets for him as well that would have instigated a visit. We would like to talk to him further about this. If this is a false review, I am very disappointed that someone would do this. If we dropped the ball, again, we would like to hear from the customer to find out how we missed him because we haven't done that before! I can't fix something that we don't know what may be broken! We love our customers and try to never disappoint them! Terri L. Trame, Pres."
"I am beginning to see a pattern with false reviews on this site. I just got our login straightened up so I could review our customer comments and am very upset that I can't find where we have serviced this person. I went back to our customer base and they are not in our system for any servicing or installation? I have no one in our system with that name at all or the address! I would like the customer to contact us us please if it was maybe under a different name or address? I cannot address poor reviews when I have no record of our being at their home whatsoever. I can only assume that this is a competitor listing these? Thank you! Terri L. Trame, Pres."
"I am sorry I am late responding to this comment from one of our customers. I pulled the history on this service call. We were contacted in July 8, 2013 for service. We went out and serviced suite #112. Upon arrival we found this split system completely out of refrigerant. With both units being 18 years plus, the technician recommended that the customer consider replacement. They indicated they wanted to entertain a quote and we gave them pricing for a replacement. When you have a system void of refrigerant (and the refrigerant is the phased out R-22) we generally offer a quote for replacing the unit or repair depending on the feedback from the customer. The second, and only other visit to this customer'[Member Information Removed] location was September 9, 2013! I assume the first visit was acceptable because he called us again for service in Sept. The second call was no a/c for suite #270. We responded and this system was empty of refrigerant as well. They approved a leak check be performed and a repair if possible. We performed the leak check, found leaks, repaired them and recharged the system. The customer paid for the service call and we further recommended regular maintenance be performed. We found that someone had bypassed the safeties on this system and we raised some concern about the long term running of the compressor! We didn't hear back after forwarding information about a coil cleaning and pm program. I am not sure what he was upset about or what possibly could have been diagnosed improperly. We would certainly welcome talking with him about it! Thank you! Terri L. Trame, Pres."
Unfortunately, that carpeting flowed into two other adjacent rooms and we were unable to match it perfectly. We did find carpet that was very close to the original and then had the original carpet taken up in one of the adjacent rooms that didn't have any natural light and then the new carpet was installed there and the carpet that was taken up was installed in the damaged area. Throughout this entire process Southtown was very cooperative and helpful in dealing with the supplier and the various insurance companies. Although it took some time, we were fully reimbursed for all our out of pocket expenses.
The actual work that Southtown did originally on the fireplace is great and it works beautifully. The subsequent events were not the fault of Southtown, but they did everything they could to help us and thanks to them, we didn't have to pay out any additional money. I would highly recommend them and will definitely use them again.
The air conditioner is on the roof of the condo building. As a result, they sent out two repair guys - one to hold the ladder. They are required to ask if this was a rental, but neither one did. These types of jobs require approval.
One held the ladder and the other climbed to the roof. The air conditioner required one part which they did not have in stock, so they presumably got that part from a supply house.
They claimed to the tenant that they put in new freon but the invoice had no mention of that additional service.
The air conditioner was fixed, but the issue in this case was not service, but rather cost. We received a bill that was extraordinarily high. Granted, the service was done on a Saturday and it required two men. But after a phone call we discovered that a typical repair of this nature (under normal circumstances) would run about $300. These folks charged us over $900 to do the work for a relatively simple repair. When I questioned it, they threatened to take it to collection rather than accommodate us a bit.
This was a successful repair (thus far) but the cost was exhorbitant and I would not use them again.
2/20/2012 I read the response from Southtown Heating. They said the technician arrived at my house at 11:00, which is what he put on the invoice, but he didn't arrive until 11:36. They also said they were sending me a refund. Guess what? I didn't get any refund and I haven't been contacted by them. They told me last November they would check with the technician and call me back, but they never did.
"In response to this customer's comments, we offer that the approximate range of our arrival on a call is just that, an approximate range. We try to always be as prompt as we can and accommodating, however once in awhile the call prior may take a few minutes longer than we anticipate. In reviewing her work order our technician was dispatched at 10:30 and arrived at her home at 11:00 am. This is typical for all our service calls. We do not charge more than 30 minutes of travel to a customer. An oversight on our part was that we have a special agreement with Yellow Springs to only charge 1/4 hour of travel and no more. We are sending her the adjustment back in a check. Unfortunately, when a technician is dispatched he is not always sitting down the block from the customer, but could actually be anywhere in a 50 mile radius depending on where the call was prior. As a company, we don't participate in flat rate pricing, we don't elevate our parts prices when they are put in during evening or weekend hours, we don't commission our technicians and sales representatives on what they promote to keep them very honest with their recommendations. We respond 24 hours per day, 7 days a week on all emergencies whether it is for heating, cooling, plumbing, and/or electrical. We do our very best to always be there for our customers whenever they need us. We do charge for the travel time to their home, but not more than 30 minutes. In comparison with our competition who charge flat rate pricing, who commission their service technicians, and who accelerate the pricing of parts in the evenings and weekends, we feel we are doing a great job at being honest and dependable to our customers. We will be sending this customer her 1/4 hour adjustment today. Thank you for taking the time to listen to our response! Terri"
Licensing
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