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Quality Waterproofing OD LLC
Acoustic Ceiling Tiles - Install, Concrete Flatwork - Repair & Resurface, Poured Concrete Wall - Install,
About us
We are a One Stop Shop for all your waterproofing needs. We have been in business since 2004. We are a small caring company that you can trust for your needs. Additional information: additional email - [email protected]. Additional DBA name - Quality Foundation Waterproof.
Business highlights
21 years of experience
Services we offer
& French drains, CONCRETE REPAIR, FOUNDATION REPAIR, Interior/Exterior Drainage System, Plastic/metal), STRUCTURAL REPAIR, Spray applied waterproofing membranes, brick ledge flashing, brick water repellents, composite drainage systems, crawlspaces & slabs, downspout extensions, driveway/sidewalk repair/sealing, grading & drainage systems, sheet waterproofing, sump pumps & battery back-ups, urethane grouting & epoxy crack injection repair, window wells (Egress/Standard, null
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.929 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 66% | ||
| 3% | ||
| 7% | ||
| 0% | ||
| 24% |
Showing 1-25 of 29 reviews
Maggie D.
Dec 2021
Work began in August. The crew didn't use cement forms, piled cement high to cover where crew stepped in the poured cement, then they said they'd saw the edges smooth and grind down the mounds of cement, which did not work. After over 4 months of excuses, they finally claimed they had prepped the area (They had not.) and sent a subcontractor they hired to do the work, but they made US pay the contractor they hired. But, because the area wasn't correctly prepped, we needed to pay the contractor more to do the job right. Then, QW tried to bill us for work they didn't do. The owner can be very charming and offers a lot of excuses, but cannot seem to manage his business. The owner is just never around and couldn't keep track of the job and no one else did either. We will never hire this firm again. (Note: We typically leave good reviews for the many contractors we have worked with over the years with our real estate business and our own home. It is out of character for us to feel the public needs to be warned about this company.)
Response from Quality Waterproofing OD LLC
"We did everything possible to make this job run smoothly, communication on both parts was not the best. We wish you well in the upcoming year"
Mary F.
Mar 2020
They were really, really good.
Warren S.
Feb 2020
We had basement waterproofed in June 2019. That went ok, quality of work wasn’t great, but improve the water in the basement. After significant amount of rain basement was wet again. After a couple of weeks of daily phone calls to Quality, they final come out to look at the issues. It was determined sump pump wasn’t working and some drainage wasn’t done properly. This was blamed on a supervisor that was no longer with the company. Beginning of February, 2020 the water was back because the sump pump failed. Well we are on sump pump number 3. Numerous no show, no call missed appointments, left us juggling work, schedules etc. Hounding the office with phone calls trying to see when this would be rectified, were ignored. We left numerous VM telling Quality that we were having to set alarms every 2 hrs. 24 hrs a day to go “jiggle” the pump to keep it from overflowing. This went on for 9 days. Finally they sent someone to install the 3 sump pump. He was unsure of how to install it, because Quality Waterproofing provided him with wrong and pump and no training, he was clueless. When he didn’t know what to do he disappeared. Left our Pump Spy system in a puddle of water on the floor, attempted to shove sump pump in the hole, didn’t attach the proper PVC pipe and water was spraying up to the basement ceiling. The cover would no longer fit because of using the wrong pipe so you can contain the water spray. After 3 weeks of getting the run around, we had to hire another company to install sump pump . We have to have basement dry because of other scheduled construction projects. We are also physically exhausted from waking up every 2 hrs to jiggle the sump pump. Tony the owner said he did everything we asked, and that we were mean people. This shows a HUGE disconnect between admin staff, management and skilled labor. There was NOTHING of quality with this company.
Response from Quality Waterproofing OD LLC
"It is a shame that some people only post negative comments about companies. As a company, we are instructed not to push back when someone leaves you a negative review. However, in this case, we feel the need Our staff is professional, and we do return phone calls. However, when those calls become harassing and constant there is simply no reason to return them. It is unfortunate that there is no mention of the frantic call that your sump pump was not working, and you were concerned about flooding, Quality Waterproofing sent a technician out that very same day only to find out that it was UNPLUGGED. The days of having a repair man waiting for the phone to ring are over! We did find out that there were other workers in the basement which could have caused this issue and quite frankly other issues who knows. Some of these comments are a little dramatic We also ordered a new sump pump which took longer than expected. Once it arrived, we contacted the customer only to be told we could come and pick up our product. Tony is aware of everything that has gone on and he has attempted to reconcile your issues. There is no disconnect between him and any of his staff. He was just stating a fact. Maybe there should be a site where companies can review their customers. You can’t please everyone. https://www.nytimes.com/2018/06/13/smarter-living/trust-negative-product-reviews.html"
Michael L.
Nov 2018
This company had done some waterproofing on a home that I recently purchased, and they sold me on their "lifetime warranty" (which I had to purchase). Shortly after moving in, the site where they'd done some crack injection began to leak. It took 5 phone calls (most of which went unanswered) to get them to schedule someone to come out. The site was injected in the same places, and continues to leak. Now I've contacted them another 4 times, and the furthest I've gotten is for them to tell me that they're very busy and will need to call me back within 20 minutes to schedule... that was 2 weeks ago. As far as I can tell, neither the waterproofing or the warranty seem to be worthwhile. I've given up on trying to get them to stand behind their work, and I'm filing within the BBB.
Christina N.
Oct 2016
.
Cherilu D.
May 2016
unknown
Dana P.
Dec 2015
arrived on time- did the job- cleaned up and was on his way...efficient speedy and did a GOOD JOB.
Response from Quality Waterproofing OD LLC
"Thank you for taking the time to review our company. If you ever are in need of our services please give us a call 513-360-0947"
Anna-Maria E.
Oct 2015
unknown
Response from Quality Waterproofing OD LLC
"Thank you for taking the time out of your busy schedule to give Quality Waterproofing a review. We always appreciate hearing back from our customers . Reviews whether good or bad are always shared with our crew members . Please keep us in mind for any future work"
Kevin D.
Sep 2015
I have used this company twice now for two separate cracks in my basement wall. Both times I have used the company the phone receptionist was very polite and attentive. I was scheduled quickly and the person performing the work arrived timely. The cracks that I have had repaired have not leaked again and I have a solid warranty on them if they do for no extra cost. I would use Quality Waterproofing again.
Response from Quality Waterproofing OD LLC
"Thank you for the excellent review, we appreciate your business ! Quality Waterproofing strives to give our customer the best service possible. If you ever need us again remember our number 513-360-0947 !"
Lisa D.
Aug 2015
I am selling my parents house. I live in one city and the house is in another. So it takes a part of my day to drive the 45-50 minute one way drive to get to my parents house. The estimator called and stated he was going to be late. He showed up 45 minutes late. The whole evaluation of the leak was less than 2 minutes. I received an email later that day with quote. It seemed reasonable. I scheduled the repair. I personally couldn't make it that day so I sent my husband in my place. The guy called 15 minutes prior and stated he would be late, he had just arrived to his earlier appointment. He ended up being 2 hours late. Miscommunication on me and my husband's part, they couldn't find the leak and we again had to reschedule. I called and complained about being late. I was told if we rescheduled, we would get a $50 discount. I agreed. On this second attempt, the repairman shows up early and takes off the drywall. There is too much water leaking through and it can't be repaired. I have to reschedule again and hope that the weather cooperates and it is dry enough. We also determined that the water was coming through cracks in brick steps at front door, but that wasn't part of the quote the guy tells me. He then asks me to take pictures and send to his supervisor because his phone is too old to do that. I do and that is supposed to be quoted and part of the repair. So the 3rd attempt to fix, the hole is finally dry enough. He fixes interior crack, but does not fix the exterior. First rainfall, water pours in through the repair. Also, since they weren't repairing the drywall, when he took it off he did such a haphazard job that I had to do extra work just to repair the wall. I have since hired someone else to complete the job that should have been done in the first place. It rained the other day like cats and dogs...no water came into the house!!!!
Response from Quality Waterproofing OD LLC
"I am very discouraged that you gave our company an over all F. We provided excellent customer service and communicated to you when we were late. .We strive to make all of our appointment on time however unfortunately sometimes it can not be helped. I would like to apologize for the company that the tech who came out could not find the leak and that he asked for you to use your phone and send pics to us. That is unacceptable. You signed our check out sheet indicating that the job was complete and satisfactory. Hasd to called our office I would have made your situation right and you would not have had to contact another company to do so. Please feel free to contact me at the office 513-360-0987 if I can be of any other help. Respectfully Kim Vitale Office Manager Quality Waterproofing"
Nicole S.
Jun 2015
They did a great job! It dries so much better down there. The guy was off the charts and so polite and did a fantastic job.
Response from Quality Waterproofing OD LLC
"We are Quality Waterproofing are here to help however large or small the job is. Thanks for choosing us and if you ever need anything please don't hesitate to contact our office 513-360-0947 !"
RENEE H.
May 2015
Workers were prompt,courteous worked h****** hot day. Did good job.
Response from Quality Waterproofing OD LLC
"Thanks for taking the time to review our company and our work. It is truly appreciated. If you ever need our services again please don't hesitate again to contact us"
Jeffrey L.
Apr 2015
All seals held until this Spring we had the melting the of two feet of snow on our roof accompanied by two solid days of drenching rain when one leak reappeared. Our house is located in an area that has a lot of clay and gets "swampy" when there is a lot of water.
When Quality Waterproofing was called about the problem, they came out to our house, helped us remove the paneling and trim work in the basement that covered the leaking area to determine the exact location and the cause of the leak. They infused the leaking area with a special epoxy that expanded into the crack of the foundation from the inside and fixed the problem.
This was almost a year after their initial work on our foundation, and we had decided to take the alternative of sealing the crack from the outside. Even so, they did the additional fix at no charge.
Do's and Don'ts: If you have a foundation leak, DO have it sealed from the inside if you can at all do it - even if it means removing basement finish work. DO call Quality Waterproofing. I wholeheartedly recommend them.
When Quality Waterproofing was called about the problem, they came out to our house, helped us remove the paneling and trim work in the basement that covered the leaking area to determine the exact location and the cause of the leak. They infused the leaking area with a special epoxy that expanded into the crack of the foundation from the inside and fixed the problem.
This was almost a year after their initial work on our foundation, and we had decided to take the alternative of sealing the crack from the outside. Even so, they did the additional fix at no charge.
Do's and Don'ts: If you have a foundation leak, DO have it sealed from the inside if you can at all do it - even if it means removing basement finish work. DO call Quality Waterproofing. I wholeheartedly recommend them.
Response from Quality Waterproofing OD LLC
"Thanks for making Quality Waterproofing your Go 2 Company ! Taking the time to send in this review is greatly appreciated. Quality is there for all of our customers and I am glad that we were able to correct the issues at hand . Reviews help us build a better business."
Michelle C.
Apr 2015
Two years ago, our basement was almost destroyed by a rainstorm one morning. All of the companies I called told me they couldn't come out to the house for a week or more. I needed help THAT day. Quality Waterproofing is the ONLY company who came out THAT SAME DAY and started solving issues immediately!!!!! They worked until the job was done to our satisfaction. Basement has been dry for 2 years, first time in 40 year history of house.
Because of our great experience with them I hired them to work on a second property that I needed to sell quickly. They came out right away, solved the problem and I sold the house in TWO days!
Have recommended to others who have also been satisfied.
Quality Waterproofing was a God-send.
Because of our great experience with them I hired them to work on a second property that I needed to sell quickly. They came out right away, solved the problem and I sold the house in TWO days!
Have recommended to others who have also been satisfied.
Quality Waterproofing was a God-send.
Jim W.
Apr 2015
repair was done on time and as expected - have not had any leaks but original problem was subject to heavy rainfall. Quality does include a lifetime warrantee for their work.
Rhonda B.
Apr 2015
unknown
Michele A.
Mar 2015
Tony was very professional, informative and punctual. I will recommend to family & friends and will re hire if I am ever in the need again. Thank you Quality Waterproofing!
Chris Y.
Feb 2015
Good overall experience. Jobsite was left clean and overall quality was great.
Response from Quality Waterproofing OD LLC
"[member name removed], It is always a pleasure to work for you. Thanks for the positive words. Reviews are everything to a company and Quality Waterproofing strives to make customer service their top priority ."
LOUIS K.
Jun 2014
This was a disaster from the first day.
Tony was no where on the job while his crew broke up my floor, unknowingly to me until they were gone they traipsed through my laundry room to get water and also drug in a garden hose of mien from outside and destroyed it in the process.
AS expected dust was everywhere. I was instructed not to touch any of the patched or repoured areas for several days. Therefore on visual inspection what looked decent was paid for. Unfortunately when it dried there were unlevel areas where they patched, the floor was rough and a dust trap, and even the repoured area was uneven. I called to have them come back and fix the problems.
Twice I rescheduled only to have them "called off" three minutes before they were supposed to arrive on a Monday morning. I started calling the owners cell number incessantly to get him to take responsibility for the poor job. He eventually agreed to come over and look at the floor, only he did not bring any equipment with him to fix the problem. He rescheduled and cam over later in the week with the wrong equipment which further damaged the floor. He then said part fo the floor needed to be broken and repoured again and another part needed a different grinder than what he brought. Instead of getting the new grinder right then, he rescheduled. He assured me he would do the work.
Today a member of his crew arrived without a firm idea of what was supposed to be done. He started asking me exactly what areas to break up and I stated he needed to call Tony to find out. He could not contact the owner and left the job. No rescheduling no assurance (not that those are worth anything from this company) nothing.
I wish I could say that it was a nice guy with bad help; but this company is horrible and I blame it on the unavailability fo the boss Tony Rice. I felt good about hiring a veteran at first. Now I regret ever starting this project.
NEVER HIRE THIS COMPANY FOR ANY WORK! YOU WILL REGRET IT!
Tony was no where on the job while his crew broke up my floor, unknowingly to me until they were gone they traipsed through my laundry room to get water and also drug in a garden hose of mien from outside and destroyed it in the process.
AS expected dust was everywhere. I was instructed not to touch any of the patched or repoured areas for several days. Therefore on visual inspection what looked decent was paid for. Unfortunately when it dried there were unlevel areas where they patched, the floor was rough and a dust trap, and even the repoured area was uneven. I called to have them come back and fix the problems.
Twice I rescheduled only to have them "called off" three minutes before they were supposed to arrive on a Monday morning. I started calling the owners cell number incessantly to get him to take responsibility for the poor job. He eventually agreed to come over and look at the floor, only he did not bring any equipment with him to fix the problem. He rescheduled and cam over later in the week with the wrong equipment which further damaged the floor. He then said part fo the floor needed to be broken and repoured again and another part needed a different grinder than what he brought. Instead of getting the new grinder right then, he rescheduled. He assured me he would do the work.
Today a member of his crew arrived without a firm idea of what was supposed to be done. He started asking me exactly what areas to break up and I stated he needed to call Tony to find out. He could not contact the owner and left the job. No rescheduling no assurance (not that those are worth anything from this company) nothing.
I wish I could say that it was a nice guy with bad help; but this company is horrible and I blame it on the unavailability fo the boss Tony Rice. I felt good about hiring a veteran at first. Now I regret ever starting this project.
NEVER HIRE THIS COMPANY FOR ANY WORK! YOU WILL REGRET IT!
Response from Quality Waterproofing OD LLC
"[removed member name], I would like to apologize that your experience with Quality Waterproofing was not what it should have been. We strive to make customer service our number one priority. Please know the Tony can not be on all job sites, that just is not possible. We have job superintendents that are on site who know what the scope of the job is , unfortunately in your case that doesn't seem to be the case. Some of our crew members are no longer with our company for various reasons. Our team's are ready to handle any situations and they have the necessary tools to do so. Again on behalf of Quality Waterproofing please accept my apology."
Rob M.
Jun 2014
The "waterproofing" lasted about one year, and then we began to see the exterior waterproofing concrete sperate from the foundation. We also began to see more water in the basement as a result. I had Quality Waterproofing back out, they claimed that they were asked to do a band-aid job by the previous home owners. They informed the home owners the job would only last one year, to which the home owners said they would have it done correctly the year after. The home owners instead sold the house to us, and did not have the remaining work done.
Quality Waterproofing informed me that they will not warranty their existing work, as our concrete driveway and sidewalk need to be excavated, and re-made to push the water away from the house. They provided me an impromptu quote, which was about $3200 to do said work. They did say they would come out and redo one of the interior cracks in the basement wall. This was some help in reducing water seepage into the basement. They would not redo the existing concrete which was separating from the house foundation along the sidewalk and driveway.
I found this to be a bit absurd, while the previous homeowners certainly were dishonest in their dealings with Quality Waterproofing. Quality Waterproofing took the money, performed the shoddy band-aid fix and they put an equally shoddy warranty on it. The home inspector should of caught this poor work and informed me, and Quality Waterproofing should of not performed such a poor job if they could not warranty it. It is not my fault the original home owners lied, and it is not my fault they performed such poor work. I will have another contractor out in March to quote the job and fix the issue with an actual warranty worth something.
Quality Waterproofing informed me that they will not warranty their existing work, as our concrete driveway and sidewalk need to be excavated, and re-made to push the water away from the house. They provided me an impromptu quote, which was about $3200 to do said work. They did say they would come out and redo one of the interior cracks in the basement wall. This was some help in reducing water seepage into the basement. They would not redo the existing concrete which was separating from the house foundation along the sidewalk and driveway.
I found this to be a bit absurd, while the previous homeowners certainly were dishonest in their dealings with Quality Waterproofing. Quality Waterproofing took the money, performed the shoddy band-aid fix and they put an equally shoddy warranty on it. The home inspector should of caught this poor work and informed me, and Quality Waterproofing should of not performed such a poor job if they could not warranty it. It is not my fault the original home owners lied, and it is not my fault they performed such poor work. I will have another contractor out in March to quote the job and fix the issue with an actual warranty worth something.
Michael R.
Apr 2014
unknown
Linda C.
Feb 2014
Fairly well but they didn't communicate well with me. They left and never followed up with me although I thought they were going to. I had family in house while they were working but I was at work. My family told me they would come back or call but no one every contacted me again. They did a sloppy job of the digging the drain. Instead of cutting the sod out and replacing it over the digging area, they just dug and left open dirt there making the yard look bad. I needed more drains attached to gutters and buried but no way I would hire them to do it they way the did the original work.
Elissa K.
Feb 2014
He was very kind and informative, gave me some very good advice.
VALERIE T.
Oct 2013
The work was completed quickly, and when there was a problem Tony came out and fixed it.
Cynthia R.
Jun 2013
It worked out fine. Nothing in particular stood out to me; they were fine.
Licensing
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FAQ
Quality Waterproofing OD LLC is currently rated 3.9 overall out of 5.
Quality Waterproofing OD LLC accepts the following forms of payment: CreditCard
Yes, Quality Waterproofing OD LLC offers free project estimates.
No, Quality Waterproofing OD LLC does not offer eco-friendly accreditations.
No, Quality Waterproofing OD LLC does not offer a senior discount.
No, Quality Waterproofing OD LLC does not offer emergency services.
No, Quality Waterproofing OD LLC does not offer warranties.