OSBORNE HEATING & AIR

I don't usually post bad reviews, and always try to work things out with the business prior to posting one, but I feel this situation needed to be addressed in detail to prevent other potential customers from experiencing what I had to deal with. Installation of a heat pump took almost a week, due to workers either being late or not showing up at all on scheduled days. First night after the work was completed, 3 hoses on the back of the air distribution box just fell off because they weren't attached with screws but held only on adhesive tape. I lost heat in the house with one month old child inside. The owner, Jerry, told me that the employee who did the work was "relapsing into drug use" but was still allowed to work. The thermostat that I initially requested wasn't installed because they couldn't figure out how to connect it to the heater, and eventually got replaced with cheap one, which is still not working correctly and doesn't turn on auxiliary heat automatically. The outside unit freezes over and temperature inside the house drops, sometimes even when outside temperatures are in the 50s. One air duct wasn't hooked up at all, even though an accurate count was made before the work began, and required separate visit to run and connect it. I tried several times over a period of 3 weeks to get in touch with the owner, Jerry to resolve the issues. He refuses to pick up the phone or return my calls. So the "10 year warranty" that they give you is useless under these circumstances. **Update** After posting this review I almost immediately received a call from Osborne Heating and Air. Female on the phone then proceeded to tell me in irate tone of voice that "There's nothing wrong with their equipment or service, and she doesn't appreciate me posting bad reviews" after which she hung up the phone. Based on my experience with Osborne Heating and Air, I am very disappointed by the absolute lack of professionalism or any type of quality control or support, and do NOT recommend doing business with this company under any circumstances.

THIS was a HORRIBLE experience. I asked the two guys (one being the lard a** Mr. Osborne himself I believe) why they used duct tape to fix a furnace. He instantly got irritated and stormed out of my house, cursing and fuming. What a d*********.

Did not call these folks til 3 pm, needed a new AC unit. They were at the house with instilation done by 7. Great price, great people, will use them again.