Orkin Pest Control

The first words that come to mind for the rodent exclusion and insulation services that we allegedly received are grossly negligent and/or fraudulent. Please continue reading for further details. LACK OF COMMUNICATION WAS CONSISTENT At this point, you should know that we have a fairly large unoccupied home. Based on the price tag alone, we assumed that Orkin would do a first-rate job. WRONG! On insulation removal Day 1, an Orkin team of four literally just showed up at our house at around 3 PM with no notice. We honestly had no idea at all when they were coming and were just about to leave. These pop-up visits continued all week. PROPERTY DAMAGE BEGAN IMMEDIATELY At 4 PM on Day 1, we get a call that a tech has fallen through our ceiling and left a large gaping hole. This first impression did not inspire trust or confidence. We were told that the crew would return the next day, and that the hole would be covered up in the interim. It was not. The crew was no-call/no-show the next day. Below is a more concise summary of everything that happened. Orkin DID NOT: • Use plywood or boards to cover attic walking paths so as to avoid falling through the ceiling; •Remove all of the contaminated insulation; •Perform exclusion or sanitizing services prior to blowing in the new insulation; •Take relevant pictures in the empty attic during insulation removal and exclusion services as requested; •Cover up our new built-in furniture or flooring (which left loose insulation material all over our brand new master bedroom built-ins); •Reinstall the windows screens they removed (creating new access points); •Put moved attic access furnishings back into place; or •Email, call or visit for quality control purposes after the "completion" of the job, and prior to sending us a link to write a review. Orkin DID: •Damage our attic and ceilings; •Leave huge black and white bags of contaminated insulation in our driveway for five straight days; •Cover and damage the motor and vents of our whole house fan system with blow-in insulation; and •Delay our move-in date because now we have to redo the work and fix the damage caused by Orkin. (Where should we send the bills?) WE WERE CHARGED FOR WORK THAT WAS NOT PERFORMED Although we do not work in the pest control industry, the following seems to be warranted when performing rodent exclusion and attic insulation services: 1. Set rodent traps in the attic prior to the exclusion service; 2. Secure the home's entry points so that no new rodent families can enter; 3. Do not create new entry points during the service; 4. Lay tarps or plastic to protect the customer's furniture and carpet prior to removing attic insulation; 5. Remove 100% of the contaminated attic insulation; 6. Further secure attic entry points while the attic is EMPTY and while you can see everything; 7. Set more rodent traps in the empty attic; 8. Return later to remove carcasses; 9. Thoroughly sanitize the attic; 10. Install new attic insulation in the newly secured and sanitized attic; ANOTHER COMPANY INSPECTED ORKIN’S WORK AND WE HAVE PICTURES On June 26, we had another company come out to inspect the work that Orkin supposedly completed on June 22, and to provide an estimate for doing the work correctly. The estimate read like Orkin was never there! We have used Orkin for many years at our current home and words simply cannot express how disappointed we are that Orkin did not deliver the services as promised at our new home.

unknown

unknown

They come every season. They didn't do everything that they were supposed to do and they never called me back. I told them about the fungus gnats. It has happened before. He just was in a hurry, he did what he was supposed to do and he left. I called them back and they never responded. We're taking care of it now. We're probably going to go with another provider. They're all expensive.

unknown

unknown

unknown

We were very pleased with him. We've been using them for many years and I can't begin to say how far back. He seemed to do a very good job. His prices keep going up and we decided that we were going to call him off for now and see how things go. They're always here when they say they're going to be here after I call.

unknown