Lifestyle Comfort Solutions

"(Member name removed), Thank you for the positive review!"

"[member name removed], Thank you for your kind words. We will make sure Richard knows you were highly satisfied with his level of workmanship. Congratulations on your first home; what an exciting time for you! Best of luck to you!"

"[member name removed], Thank you for taking the time to offer feedback about your experience with Lifestyle Comfort Solutions. We appreciate the confidence you've place in us."

"We are happy that the member recognized the many positive services which our company provided to him: working with his schedule, prompt arrival, telephone notice that we were on the way, advocating for him with the warranty company, finding difficult equipment in a prompt fashion, and keeping his cost to a minimum by recommending that the second warranty deductible be waved. Customers who work with a warranty company must understand that we, at EnviroControl Systems, are also a "customer" of the warranty companies. They dispatch our company, and the warranty company determines what services must be performed. Lack of maintenance may lead to premature failure of parts, and warranty companies may control their costs by directing that maintenance be performed before new parts which the warranty company has provided are installed in the ailing equipment. Warranty companies generally require regular equipment maintenance. Should the warranty company decide that regular maintenance has not been performed, it is likely that maintenance will be required before the warranty company agrees to repair. Individuals with home warranties must be aware that policies have a variety of exclusions, costs which the homeowner must cover out-of-pocket. By choosing to repair his equipment through the terms of his warranty, the member subjected himself to the decisions the warranty company made and the terms of his policy. EnviroControl Systems was sent as an agent of the warranty company; thus, both the member and our company were subject to their warranty company requirements at the time of repair. At no time do we hold our customers hostage, threatening to withhold repair until additional costs are accrued. The fact that we advocated with the warranty company to waive the service fee which the member rightly owed demonstrates our fundamental concern for and fairness with our customers. The $195. 00 cost of the coil cleaning is competitive in the Dayton market. $100.00 of the $195.00 coil cleaning fee was off-set when our company convinced the warranty company to waive the second $100.00 fee."

"The member's account of this event is full of inaccuracies. As he indicated, EnviroControl Systems, Inc. installed a new heat pump system at their Englewood residence in December, 2009. No complaint was lodged until July, 2010. At that time the member contacted our company to report that he had water in his basement. Before EnviroControl Systems was called with any service request or made aware of a problem , the member had concluded the water was the result of a leak in his foundation wall. Photos and documents he provided clearly reveal that a crack in the foundation had been repaired at some point by a previous homeowner. Further, the member had authorized a general contractor to perform significant demolition to the home before he ever called EnviroControl Systems, Inc. Consequently, when our company arrived within 24 hours of first being called, the general contractor and the homeowner had turned off all equipment, and had run dehumidifiers for several days, artificially drying out the areas. This made it impossible for the technician to determine what, if any, role the mechanical system was playing in the problem. In October, 2010, EnviroControl Systems voluntarily entered into mediation under the supervision of the Vandalia Court. At that time a settlement was reached, which our company complied with in the time required. the member contends that he incurred expense which our company did not cover. The charges given to the member by the general contractor were excessive--use of a dump truck to remove a small amount of debris, unnecessarily opening walls, and rent on a dehumidifier that exceeded the cost to buy one, to name just a few. In violation of the discussion we had during mediation, and the later advice of his own attorneys, the member continued to contend that signing a standard Ohio release of lien to accept payment would violate his warranty. In an effort to convince the member otherwise, our company provided him with written assurance from the equipment manufacturer that his warranty rights were secure. Despite this effort, he continued to refuse to sign a standard Ohio release of lien and to accept the court-ordered settlement amount. We further demonstrated that his warranty rights were secure when, in December, 2010, he again called with a complaint which turned out to be a factory defect. Rather than repair, EnviroControl Systems, Inc. advocated for the member, and under the terms of Tempstar's No-Hassle warranty, we installed an entirely new piece of equipment at no cost to them for equipment, material, or labor. At no time did EnviroControl Systems, Inc. threaten to take the member to court during a deployment. The mediation agreement contained a court-ordered timeline. Had the member continued to refuse to sign a standard Ohio release of lien, the only step left after mediation was a hearing. Any hearing ordered would have resulted from the members actions, rather than a direct action by our company. The final agreement signed by the members clearly states the settlement is a COMPROMISE OF A DISPUTED CLAIM, and that the settlement may not to be construed as an admission of liability on the part of EnviroControl Systems, Inc. by whom liability is expressly denied. It is the position of EnviroControl Systems, Inc. that the member over-reacted, and authorized costly repairs to the foundation before involving EnviroControl Systems, Inc. Having mishandled the situation, he then looked for someone else to pay for his mistake."